Honestly, really poor. I ordered and paid extra for 2-3 day delivery, as I required the items quickly for a gift. On day 3, I hadn't even received a dispatch email. I messaged twice on facebook me... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Mehr ansehen
Unternehmen hat geantwortet
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Mehr ansehen
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I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktinformationen
West Street, SM1 1SH, Sutton, Vereinigtes Königreich
- hello@sleepsmug.com
- sleepsmug.com
4.0
Gut
178 Bewertungen
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Didn't dispatch on time, no customer service
Honestly, really poor.
I ordered and paid extra for 2-3 day delivery, as I required the items quickly for a gift. On day 3, I hadn't even received a dispatch email.
I messaged twice on facebook messenger and sent two emails and never received a reply to any When I emailed asking them to cancel my order as it was now too late, they cancelled within hours (showing they do, in fact, check their emails) but never even had the decency to respond to any.
Very disappointing as I thought it would have made a lovely gift, but the customer service is lacking.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Fiona,
Thank you for your feedback, and we sincerely apologise for your experience.
Unfortunately, a temporary system outage meant we were unable to dispatch your order within the expected timeframe, and we’re very sorry for the delay this caused. We also apologise that your earlier messages did not receive a response — this is not the level of service we aim to provide.
As discussed by email, your order was cancelled on 14th June as requested, and we have resent the cancellation confirmation for your records. As a gesture of goodwill, we will also be sending you a complimentary gift.
We completely understand your disappointment and appreciate you taking the time to share your experience with us.
Antwort von SMUG.
Hello Katya,
Thank you for your review. We’re so pleased to hear your order arrived promptly and that you find the eye mask comfortable.
We really appreciate your support and hope you enjoy many restful nights.
Awful
If I could give no stars, I would! Bought two shower caps for my children. First time using and both children came out with soaking wet hair!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello LO,
Thank you for your feedback, and we’re very sorry to hear both shower caps left your children’s hair wet after the first use. That’s certainly not how they should perform, and it sounds like the items may have been faulty.
We’d really like to put this right for you, so please do get in touch with our customer care team if you haven’t already.
Antwort von SMUG.
Hello Rohan,
Thank you for your lovely review. We’re so pleased to hear your gift arrived as promised and was well received.
We really appreciate your support.
Save your money !
Save your money ! This relates to the shower fragrance. My bathroom is tiny but in the shower I followed the instructions to the letter but I couldn’t smell anything. I have used 2 thinking perhaps the first wasn’t strong enough fragrance but it was just the same ! No fragrance at all.
5. Januar 2026
Antwort von SMUG.
Hello Suzanne,
Thank you for your feedback. We’re really sorry to hear the shower steamers didn’t give you the fragrance you were expecting, especially after trying more than one. That’s understandably disappointing.
For best results, they should be placed slightly away from the direct water stream in an enclosed shower so the steam can help carry the scent — but we appreciate it sounds like you’ve already followed the instructions carefully.
We really appreciate you taking the time to share your experience, and we’re sorry again this wasn’t the experience you were hoping for.
Love
Love smug sleep masks so comfortable and funky colours patterns etc !always delivered quick too great price
2. März 2026
Antwort von SMUG.
Hello Mrs Brown,
Thank you for your lovely review. We’re so pleased to hear you love the comfort and fun designs of our sleep masks, and that your orders are always delivered quickly.
It’s great to know you’re happy with the value too — we really appreciate your support.
I have yet to receive my parcel and it…
I have yet to receive my parcel and it should have come by Monday!!
23. März 2026
Antwort von SMUG.
Hello Mrs B,
We’re sorry to hear your parcel hasn’t arrived as expected. We understand how frustrating that is, especially when it’s overdue.
We’ll look into this as a priority and will be in touch with you directly to get it resolved as quickly as possible.
Apologies again for the delay, and thank you for your patience.
Return mix up handled well
I bought two items from this shop. I didn’t find the sleep mask I bought comfortable so I sent it back for return. I was accidentally refunded for both items and was allowed to keep the one I didn’t return as a gift. It was lovely gesture.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello BA,
Thank you for your kind review. We’re sorry the sleep mask wasn’t the right fit for you, but we’re really pleased we could handle the return smoothly and turn it into a positive experience.
We’re glad the mix-up could be resolved in a way that worked for you, and we really appreciate your understanding and support.
Antwort von SMUG.
Hello George,
Thank you for your review. We’re so pleased to hear everything was great and that you were happy with both the fast shipping and the products.
We really appreciate your support.
Could hardly smell anything.
5. März 2026
Antwort von SMUG.
Hello Lindsey,
Thank you for your feedback. We’re sorry to hear the fragrance wasn’t as strong as you expected. Shower steamers tend to work best when placed slightly away from the direct water stream in an enclosed shower, where the steam can help release the aroma more effectively.
We really appreciate you taking the time to share your experience.
I purchase the sleeping masks for my…
I purchase the sleeping masks for my wife, and she loves them. They are a must for her and they do their job well.
3. März 2026
Antwort von SMUG.
Hello James,
Thank you for your lovely review. We’re so pleased to hear your wife loves the sleep masks and that they’ve become a must-have for her.
It’s great to know they’re doing their job well. We really appreciate your support.
Exceptional customer service
3. März 2026
Antwort von SMUG.
Hello Mark,
Thank you for your lovely review. We’re so pleased to hear you had an exceptional experience with our customer service.
We really appreciate your support.
Overall a great experience
Overall a great experience, web site was easy to navigate. Product was good value, for money along with first time discount code. I bought a shower cap and matching wash bag for a friends birthday gift.
16. Februar 2026
Antwort von SMUG.
Hello Vicky,
Thank you for your lovely review. We’re so pleased to hear you had a great experience, found the website easy to navigate, and were happy with the value and first-time discount.
It’s great to know the shower cap and matching wash bag made a thoughtful birthday gift. We really appreciate your support.
I have always loved SNUG's products
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap and padded sleep mask - I love how quirky the patterns are. I had to get a replacement for the hair wrap just this week and SMUG handled it brilliantly - quick response and are sending me another out straight away! Great customer Service, thank you!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Claire,
Thank you for your lovely review. We’re so pleased to hear you’ve enjoyed your SMUG products over the years and that the eye masks have been so comfortable for sleeping.
It’s great to know you love the quirky palm designs too. We’re also really glad we could sort the replacement hair wrap quickly for you — customer service is very important to us.
Thank you again for your kind words and support.
Thank you customer services for putting a missing order right
Editing my review:
Unfortunately, my original order never arrived, I think it got lost in transit as the company confirmed they dispatched the order. Smug reached out to me directly and put it right and sent me a new order to replace the original one.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Emily,
Thank you for updating your review. We’re really pleased we were able to resolve the issue for you and get a replacement order sent out.
We truly appreciate your patience and your kind words about our customer service. Thank you again for your support.
Antwort von SMUG.
Hello Hayley,
Thank you for your feedback, and we’re sorry to hear you felt the service was slow. That’s certainly not the standard we aim to provide.
If there’s anything specific that caused the delay, we’d really like to look into it and understand what happened. Please feel free to get in touch so we can help further.
These are the only eye masks that work
These are the only eye masks that work, very good fit round the eyes, and good material, Have brought many others from other suppliers but these are the best.
10. Februar 2026
Antwort von SMUG.
Hello Lynda,
Thank you for your wonderful review. We’re so pleased to hear our eye masks are the only ones that work for you and that you find the fit and material superior to others you’ve tried.
That’s a huge compliment, and we truly appreciate your support.
We have had our head wrap for less than…
We have had our head wrap for less than two weeks and already the elastic has snapped
26. Januar 2026
Antwort von SMUG.
Hello Julie,
Thank you for your review, and we’re very sorry to hear this has happened. The elastic should certainly not snap after such a short time, so this does sound like a fault.
We’ll be arranging a replacement for you straight away and will be in touch directly to confirm the details.
Apologies again for the inconvenience, and thank you for bringing this to our attention.
Antwort von SMUG.
Hello Chrissy,
Thank you for your lovely review. We’re so pleased to hear you love the SMUG sleep masks and that they last so well.
We really appreciate your support.
Antwort von SMUG.
Hello Mrs Gerlach,
Thank you for your review. We’re pleased to hear you’re happy with the shower cap and that delivery was efficient.
We really appreciate your support.
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