Honestly, really poor. I ordered and paid extra for 2-3 day delivery, as I required the items quickly for a gift. On day 3, I hadn't even received a dispatch email. I messaged twice on facebook me... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Mehr ansehen
Unternehmen hat geantwortet
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Mehr ansehen
Unternehmen hat geantwortet
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktinformationen
West Street, SM1 1SH, Sutton, Vereinigtes Königreich
- hello@sleepsmug.com
- sleepsmug.com
4.0
Gut
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Antwort von SMUG.
Hello Martin,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the product and found it great value.
We really appreciate your support.
Excellent quality. Prompt delivery. Love this company for all the innovative products they sell.
Excellent quality
26. Januar 2026
Antwort von SMUG.
Hello Mrs W,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the quality and prompt delivery, and it means a lot to know you love the range of innovative products we offer.
We really appreciate your continued support.
The quality wasn't as nice as I was…
The quality wasn't as nice as I was expecting. And the colour was a lot more pigmented than I wanted. VERY pink!
My partner says his pillow is so soft now though
26. Januar 2026
Antwort von SMUG.
Hello Angel,
Thank you for your honest feedback. We’re sorry to hear the colour was brighter than you were expecting and that the quality wasn’t quite what you had hoped for. Colour preference can be very personal, so we completely understand that VERY pink won’t be for everyone.
We’re glad to hear your partner is enjoying how soft the pillow feels though — that’s reassuring to know. We really appreciate you taking the time to share your experience, as it helps us set clearer expectations for future customers.
Really love the pillowcases
Really love the pillowcases. Easy to order and arrived in good time.
5. Januar 2026
Antwort von SMUG.
Hello Doreen,
Thank you for your lovely review. We’re so pleased to hear you love the pillowcases and that ordering was easy with delivery arriving in good time.
We really appreciate your support and hope you continue to enjoy them.
I won a Christmas competition in 2025
I won a Christmas competition in 2025. Didn't receive my prize so emailed this you to let you know, you apologised and said this would be sorted and shipped out to me, this is now the end of January, weeks later, and I'm still waiting to receive the prize I won before Christmas!
Terrible customer service! Not happy!
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Helen,
We’re really sorry to read this and completely understand your frustration. This is not the experience we want for anyone, especially after winning one of our Christmas competitions.
You’re absolutely right to expect this to have been resolved much sooner, and we sincerely apologise for the delay and the disappointment caused. We’re now urgently reviewing this internally to understand what went wrong and to make sure your prize is sent out without any further delay.
We’ll be in touch with you directly as a priority to confirm next steps and ensure this is properly resolved. Thank you for bringing this to our attention, and again, our apologies for the frustration this has caused.
Antwort von SMUG.
Hello Janine,
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packaged.
We really appreciate your support.
Lovely, fun products
I bought shower caps for myself and some friends and am so happy with them. Arrived quickly with no hassle.
12. Januar 2026
Antwort von SMUG.
Hello Lucy,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the shower caps and that they made great gifts for you and your friends.
It’s great to know everything arrived quickly and hassle-free. We really appreciate your support.
I previously had a shipping issue and…
I previously had a shipping issue and suspected a delivery error, but the package has now arrived! I really appreciate the customer service team for their prompt and helpful assistance in resolving this. Excellent support and highly recommended!
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello,
Thank you so much for your lovely update. We’re really pleased to hear your package has now arrived and that our customer service team was able to assist you promptly and help resolve the issue.
We truly appreciate your kind words and recommendation — it means a great deal to us.
Excellent customer service
I ordered the shower steamers as a gift, and the delivery was then stuck at 'handed over to Royal Mail' for a few days. Concerned about the package not arriving on time, I emailed SMUG to ask if they had any further updates, and they were incredibly proactive when it came to finding information about my order, and then subsequently ended up sending out a free replacement when the package was deemed lost. I was very pleased with the quality of the customer service that I received
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Freya,
Thank you so much for your lovely review. We’re really pleased we could help resolve the delivery issue and make sure your gift arrived in time.
It means a lot to hear you were happy with how proactive our team were and with the customer service you received. We really appreciate your kind words and support.
Antwort von SMUG.
Hello Laura,
Thank you for your review, and we’re sorry to hear your order didn’t arrive. We did reach out to request a few more details (such as your order number) so we could investigate and resolve this for you, but unfortunately we didn’t receive a response.
If you’re still experiencing an issue, please do get back in touch with us — we’re more than happy to look into this and make sure it’s sorted for you as quickly as possible.
Shower steamers
Ordered two shower steamers for presents for my daughters. Only one arrived but when I notified the company they were very quick to reply and rectify the mistake.
26. November 2025
Antwort von SMUG.
Hello Norma,
Thank you for your review. We’re sorry there was an item missing from your original order, but we’re really pleased we could respond quickly and get it sorted for you.
It’s lovely to hear the shower steamers were gifts for your daughters, and we really appreciate your understanding and support.
Excellent customer service and amazing products
Received order which was incorrect, emailed and got a quick response with the correct products sent straight out.. brilliant customer service and items are fabulous
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Catherine,
Thank you for your wonderful review. We’re so pleased we could sort out the mix-up quickly for you, and it’s great to hear you’re happy with the products too.
We really appreciate your kind words and support.
Good quality products and prompt…
Good quality products and prompt delivery. Would use again and highly recommend
24. November 2025
Antwort von SMUG.
Hello Judith,
Thank you for your lovely review. We’re so pleased to hear you were happy with the product quality and prompt delivery.
We really appreciate your recommendation and look forward to serving you again.
Really happy with the product…
Really happy with the product purchased! Speedy delivery and excellent customer service. Thanks SMUG!
24. November 2025
Antwort von SMUG.
Hello Mimi,
Thank you for your wonderful review. We’re so pleased to hear you’re happy with your purchase, and that both the delivery and customer service met your expectations.
We really appreciate your support — thank you for choosing SMUG.
Brilliant
Brought as a gift, they loved it. Will defo purchase again. Amazing quality
30. September 2025
Antwort von SMUG.
Hello Trinity,
Thank you for your lovely review. We’re so pleased to hear your gift was loved and that you were happy with the quality.
We really appreciate your support and look forward to seeing you again.
I ordered the accupressure mat and…
I ordered the accupressure mat and pillow as a birthday gift. Nearly 10 days later it has not arrived. I have reached out to customer services with no real resolution. The last tracked date was 24 November - 4 days ago. So very disappointed, as no clear solution has been offered. Very poor customer service. I am hoping for a full refund on my purchase. Please buy with caution:( Money is short, so I feel very anxious that I am now out of pocket with no parcel and no solution:((
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Sharon,
Thank you for your review, and we’re very sorry to hear how worried and disappointed you’ve felt. We completely understand how frustrating it is when a gift doesn’t arrive on time, especially when money is tight and tracking hasn’t updated.
Your order was dispatched within our usual timeframe, and we do advise 3–6 working days for delivery. As we’re now just at the end of that window — and with the Christmas period causing some delays — it’s possible the parcel may arrive today or on Monday.
We agree that the lack of tracking updates is unusual, and we are actively looking into this with the delivery service using the shipment details provided.
Please rest assured: if your parcel does not arrive, we will absolutely provide a solution for you. Whether that’s a replacement or a full refund, you will not be left out of pocket. We will be in touch directly as soon as we have further information.
Once again, we’re very sorry for the stress this has caused, and we appreciate your patience while we investigate.
mistakes happen, sorting them impressive…
One bag was accidentally omitted from my order ,but was promptly sent out when I contacted them Wouldn't hesitate to use again.
3. November 2025
Antwort von SMUG.
Hello Morag,
Thank you for your kind review. We’re sorry there was an item missing from your original order, but we’re very pleased we could put things right quickly for you.
We really appreciate your understanding and your confidence in ordering from us again.
Lovely products
Lovely products, purchased for a gift. Recipient loved them. Thank you 😊
4. August 2025
Antwort von SMUG.
Hello Sue,
Thank you for your lovely review. We’re so pleased to hear the products made a great gift and that the recipient loved them.
We really appreciate your support.
Antwort von SMUG.
Hello Shee,
Thank you for your review. We’re so pleased to hear you were happy with the service and liked the products.
We really appreciate your support.
Fantastic products
Fantastic products. The bamboo of the material is lovely and soft and as it’s a renewable, easily grown product is harvested safely and is kind to the environment and the skin. I have purchased several pairs of knickers and bralette tops and the choices have been excellent. I wouldn’t hesitate to recommend this company as they are both ethical and environmentally friendly. Their products excellent.
Speedy delivery and recyclable packaging
7. Oktober 2025
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