Sleepsake Bewertungen 

82
•
TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

After years of struggling with pillows l was pleasantly surprised after only one night how this pillow helped me. The moment l put my head down it felt right. I woke with no aching neck or painful sho... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Although the product wasn’t quite right for me due to prior shoulder and neck issues, I would still highly recommend this product. It’s great quality and the customer service is amazing, the team is p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I purchased two pillows for my husband and myself. After trialling for 3 weeks, the pillow didn't suit and he was finding it uncomfortable and not relieving the pain in his neck and shoulders. I cont... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought the butterfly pillow (not cheap!) and tried it for upwards of a week before finally giving up on it - just not for me. I then wrote Sleepsake customer service to inquire about a refund and t... Mehr ansehen

Unternehmensdetails

  1. Fachgeschäft für Bettwaren

Vom Unternehmen geschrieben

We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

82 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4.9

Alle Bewertungen

(82)

82 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Amazing customer service

Although the product wasn’t quite right for me due to prior shoulder and neck issues, I would still highly recommend this product. It’s great quality and the customer service is amazing, the team is prompt with responses and so kind. I will definitely be trying to use this product again and would still recommend to try it out.

7. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service!

This company really honours its guarantee. I was having problems getting comfortable with my pillow and I was promptly sent a video showing the proper sleep position to use. Since it didn't work out for me, a refund was issued the very next day. In this era of scams it's refreshing to get great customer service from a company you can trust.

8. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Awesome company to deal with

Awesome company to deal with, even though the pillow did not work for me, nothing wrong with it, its a very well made pillow, just was not for me but they where great to deal with and the refund was very easy so if anyone is on doubt rest assured there is no risk.

8. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top Marks for Service!

I bought the butterfly pillow (not cheap!) and tried it for upwards of a week before finally giving up on it - just not for me. I then wrote Sleepsake customer service to inquire about a refund and they were super responsive and true to their word, offering some extra tips about their product and a very quick refund when I advised I had tried everything. Would 100% recommend this company!

5. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

After years of struggling with pillows…

After years of struggling with pillows l was pleasantly surprised after only one night how this pillow helped me. The moment l put my head down it felt right. I woke with no aching neck or painful shoulder. Sleepsake were efficient and informative during the ordering process and after purchase as well. I couldn't be happier. I look forward going to bed now.

5. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

I purchased two pillows for my husband and myself. After trialling for 3 weeks, the pillow didn't suit and he was finding it uncomfortable and not relieving the pain in his neck and shoulders. I contacted Sleepsake to let them know I needed to return his pillow, no questions asked and they honoured the 100-night free trial and gave me a full refund.
I love my pillow and it helps release the tension in my neck and shoulders, every night. No complaints from me.

6. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

Although the butterfly pillow did not suit me, I am sure it would be very helpful to many others. Service from Sleepsake was outstanding, and I received the full refund as promised in their adverts.

30. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Lovely customer service but product didn’t work for me

My experience with Sleepsake was made positive because of the wonderful customer support. After seeing so many great reviews about how the butterfly pillow helped alleviate people’s pain and symptoms, I thought I’d give it a go hoping it would also assist with mine. Unfortunately I had the opposite experience. I found it quite comfortable but after the first night was already experiencing arthritic pain. I was having daily tension headaches and eventually my chronic pain was triggered into a flare and I realised the pillow was the most likely cause. I gave it 18 nights before contacting support to ask to return both the pillow and pillow case pair but Ali surprisingly refunded me straight away and told me I could keep it, pass it on to someone else or dispose of it. It was actually a relief as I was having too much pain to leave the house at the time. I wish I had a similar experience to others but I am just really appreciative of the understanding and kindness I received.
I would suggest if you also have a significant health issue to perhaps discuss using this pillow with your health team first. Every body is different and sometimes these things don’t work for everyone.

19. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic pillow and really does what…

Fantastic pillow and really does what it claims. Totally eliminated my neck and shoulder pain which equates to a better night's sleep. Even my wife can't believe how good it is. The shape of the pillow may look like it came out of a Sci-Fi movie, but it really works.

11. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Above and beyond service

Delivered in a very quick time, with plenty of comms before, during and after. Pillow was amazing for side sleeping but unfortunately didn't work for me when I rolled onto my back. Customer service was extremely helpful in trying to help support my troubles and offered numerous things to try to eleviate my discomfort. In the end we decided that it didn't quite work for me and they offered a full refund as promised. Super pleased with how they handled my concerns, very professional, polite and supportive. Thanks again team ♥️

30. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Although the pillow was not for me…

Although the pillow was not for me after desperately trying for a few weeks I had to admit it wasn’t working. I reached out to customer support and Sherry was incredible. It’s service like that alone that I’ll recommend them to everyone for. Amazing.

30. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quality pillow with great customer service

I ordered the sleepsake pillow to help me with awkward night feeding. Although it didn't end up working out for me, the customer service were very understanding and efficient and processed a refund for me very swiftly. The purchasing process was also very smooth with regular updates on dispatching. The pillow itself is great, very comfortable, ergonomic and uniquely designed. Definitely worth the price point. As with any pillow, the level of comfort is so dependent on each individual though, so the 100 day guarantee is a very thoughtful gesture for a small business to include. In my case, the fact that your head has to be centred in the pillow made it difficult for me as I move a lot at night based on my childrens' sleeping position and it is difficult to stay centred on the pillow.

29. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great pillow for neck and shoulder…

Great pillow for neck and shoulder support.unfortunately it did impact my sleep apnea the customer service is truly awesome they understood my problem and were quick in responding and offering a full refund. I can not fault them great product if you have shoulder and neck discomfort

28. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

The pillow is good quality. Fast delivery. Sadly the shape wasn’t quite right for me - excellent when on my back to relieve neck pain, but not quite right for my needs. Would absolutely recommend them though as Sleepsake offered amazing customer service in the return process - Very responsive and engaged.

28. September 2026
Bewertung ohne vorherige Einladung

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