Skyscanner Bewertungen 

Antwort von Skyscanner

29. Juni 2026

Hello, 

Thanks for taking the time to leave your review. We're sorry to hear about any issues contacting Skyscanner.

Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. We don’t currently offer a phone support option. For that reason, the best people to help with any booking questions are usually the airline or travel agent, who, unlike Skyscanner, will have access to your booking information. You can usually find contact details on their website. If not, this article may help:

https://skyscanner.zendesk.com/hc/en-gb/articles/201148482-Who-should-I-contact-about-my-booking 

If you require further assistance, we may be able to help via email if you would like to contact us using the form at the link below.

https://help.skyscanner.net/hc/en-gb/requests/new

I hope this helps, and thanks for your understanding.

Kind regards,

Bea - Skyscanner Support

Antwort von Skyscanner

29. Juni 2026

Hello there,

Thank you for your review, and I'm sorry to hear that you have encountered this issue after being redirected to the airline's website.

As we don't set prices ourselves, we can't guarantee the prices of airlines and travel agents. We make every effort to ensure the information you see on Skyscanner is accurate and up to date; however, prices can change frequently with availability.

Very occasionally, there can also be a problem with the prices being passed through to us to show by a provider, or there are technical reasons why the price is not represented accurately. We are constantly working on improving the accuracy of our prices, which is, of course, in our own interests as well as our users'.

Having said that, since we are keen to understand the issue you encountered, could you please contact us using the following contact link?

https://help.skyscanner.net/hc/en-us/requests/new

Please also include the following information in the contact form:

- The URL of the Skyscanner search result page
- Travel details - departure location, destination, departure date, return date, flight number, and the number of passengers.
- A screenshot of the travel provider's site where an inaccurate price/availability is displayed.

As soon as we hear from you, one of our support agents will contact you.

Kind regards,

Peishan - Skyscanner Support

Antwort von Skyscanner

10. Juni 2026

Hello Frank, 

Thank you for taking the time to share your review, and I'm sorry to hear about the experience you had after searching for travel options on our platform. 

I thought it'd be helpful to clarify that Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly.

While we don't manage any aspects of your booking or payment, we're still here to offer any support or guidance we can. If you can share all the booking details with us on the link here; https://help.skyscanner.net/hc/en-gb/requests/new, our Support team will review this and follow up with you as soon as possible. 

Thank you again for bringing this to our attention, Frank. We hope to hear back from you soon. 

Kind regards, 

Danny