Skycards.eu Bewertungen 

162
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Skycards.eu. A Fantastic Service.. Never had a bad Signal on the TP-LINK For years, signal Very strong.. (excellent) I'm from Westport Ireland.. , I'm Loving The Service well done.. Thank yo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I live in Malta and have been with this company since December 2023. I have its Freeview service. After a bad experience with another company, Skycards.eu was a God- send. Although the Freeview servic... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My Sky box was not working, so I emailed Skycards eu and within 5 minutes all was fixed. They explained very easily what I should do.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Initial questions that I had were answered very quickly via the web chat. Received the kit within a couple of days of signing up (for Sky stream). Initial slight glitch with channel availability w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fernsehgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

Europe's leading supplier of Sky cards, Sky+ HD digiboxes, IPTV set-top boxes and accessories to watch Sky UK TV Abroad.. Orders shipped worldwide.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

162 Bewertungen

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Bittet Kunden um Bewertungen

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4.8

Alle Bewertungen

(162)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

Full Sky Q system, VPN & Subscriptions

Full Sky Q system, VPN router and monthly subscriptions, all provided by Skycards.eu

Generally helpful and quick reply to issues via email.

Slightly misleading information at inception led to expensive corrective actions later, but it was finally corrected after some delay and numerous emails. (The correct "Region" is still not fixed)

Overall very expensive (equipment, delivery, monthly VPN and 6 monthly "administration charges" - in addition to the channel subscription fees) but a working and stable solution for watching UK Sky TV in continental Europe.

21. April 2021
Bewertung ohne vorherige Einladung
Skycards.eu-Logo

Antwort von Skycards.eu

Hi Chris thanks for your review and the feedback.

If you could contact our team on info@skycards.eu and I'm certain we will be able to look into the information where you have been misled?

During the pandemic certain departments within Sky were not open. This includes the department that moves home for customers and also changes the region. We should now be able to change the region if you could email our team.

We try to keep our prices as low as possible and we are currently the cheapest company offering the Sky Q 2TB system. We also offer a price match guarantee.

If you need any further information please let our team know.

Thanks.

Bewertet mit 4 von 5 Sternen

I am having issues with my VPN not…

I am having issues with my VPN not working, it has previously been very reliable.
Eventually sorted by Alex in customer service within 24 hours.

9. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks for your review Keith.

I'm sorry that you are currently having issues with your VPN. Our team are correcting the issue now.

We would however like to respond to some of the issues you have raised about our service. You originally contacted us yesterday and our team switched the servers on your VPN and responded to you within 20 minutes. Since then we have received your numerous emails sent yesterday evening and this morning. Please allow our team to look into this and resolve the issue then they will respond to you.

Thanks.

Bewertet mit 5 von 5 Sternen

Extremely efficient

Extremely efficient, honest and courteous. Guided me through the confusion between access via the internet and via the premium VPN router for access outside the UK- Highly recommend.

29. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks that's great to hear Stephen. If you need any further information please let our team know.

sales@skycards.eu 0044 2032 838 000

Bewertet mit 5 von 5 Sternen

Everything happened exactly as they…

Everything happened exactly as they said it would, helpline answered my questions and all is working fine.

29. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks Andy.

If you need any further information please let me know.

Thanks .

Bewertet mit 5 von 5 Sternen

Oli helped me very good

Oli helped me very good!
good service, fast service!

25. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks for your positive review Paul.

Our team are always available if needed. sales@skycards.eu 0044 2032 838 000

Bewertet mit 5 von 5 Sternen

VPN service outstanding

I bought a Now TV box and VPN router and subscribe to their VPN sevice. Easy to set up and use and now I have IPlayer (etc) and Now TV. Minor issues with subscription to Now TV as they are impossible to contact, unlike Skycards who answer the phone and are unfailingly helpful and charming. Highly recommended.

18. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thankyou for your kind review Meg.

Our team are always available to help 7 days a week.

We hope you are enjoying the Now TV and VPN serve. You can view anywhere in the World with these products.

All The Best.

0044 2032 838 000
info@skycards.eu
www.skycards.eu

Bewertet mit 5 von 5 Sternen

Very satisfy customer

I received my item within two days and happy with it.

11. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

That's great news Jeanette.

I'm glad to hear you have your products. We use UPS and Royal Mail for deliveries. Our team are available 7 days a week should you need us.

Thanks Skycards.eu Team.

0044 2032 838 000
info@skycards.eu
www.skycards.eu

Bewertet mit 5 von 5 Sternen

reply from Oli

Got an instant reply from Oli, told me exactly what it says on the tin, my order is on its way, Thank you, Regards Alan-

4. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Many thanks for your kind review Alan.

I hope you enjoy the service.

Thanks The Skycards.eu Team.

Bewertet mit 5 von 5 Sternen

Living in France

Living in France, I lost all streaming services to my devices (including AppleTV) on the 31st of December and tried various software VPN's to no avail. I contacted Skycards.eu who sent out a hardware solution and immediately 'normal' returned. Brilliant service, thank you.

28. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks for your kind review Nigel.

If you need any further assistance our team are always available.

sales@skycards.eu 0044 2032 838 000

Bewertet mit 5 von 5 Sternen

I just had Oli helping me

I just had Oli helping me. It was quick and efficient

26. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks for your kind review James.

If you need any further information our team are available 7 days a week.

For Sky Q and Sky HD in Europe and Now TV, Roku, Apple TV everywhere in the World.

Thanks The Skycards.eu Team.

Bewertet mit 5 von 5 Sternen

Just chatted with Oli

Just chatted with Oli, very comprehensive and informative. Thanks Oli

20. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Many thanks Roy.

Should you need to contact us again our team are always available.

Mon - Friday - 8-5 on 00442032 838 000
info@skycards.eu 7 days a week.

Bewertet mit 5 von 5 Sternen

Thank you Oli.

Oli contact with me asking me if i had a question and actually i had. He was very helpful with what i wanted to ask.

19. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks for your kind feedback Adele.

If you need any further information please let us know.

Bewertet mit 5 von 5 Sternen

We have used Skycards.eu for a long…

We have used Skycards.eu for a long time now and service has always been good and any problems soon sorted

18. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thank You Paula.

Any further information you need we will be able to go through with you.

Thanks.

Bewertet mit 5 von 5 Sternen

I just purchased the router and waiting…

I just purchased the router and waiting to receive it in Mauritius. I was getting help from Oli who was very helpful to answer my million questions. I will write update once I connect to my favorite channels.

20. November 2020
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Great and Thank You!

Thanks for your kind review Pavla. The VPN Router will allow ou to view all UK content wherever you are including Mauritus and works great with Now TV and Roku.

If you need any further assistance our team are here to help.

Skycards.eu
+44 (0) 2032 838 000 info@skycards.eu

Bewertet mit 5 von 5 Sternen

The customer support gave me all infos…

The customer support gave me all infos i needed to make my choice :)

17. November 2020
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thank You!

Thanks for your kind review Makiese. We are able to offer satellite and internet tv options wherever you are in the World.

If you need any further assistance our team are here to help.

Skycards.eu
+44 (0) 2032 838 000 info@skycards.eu

Bewertet mit 5 von 5 Sternen

Happy now in South Italy

I live in South Italy and needed advice on Skycards Eu, so I am able to watch sky sports. I already have a Now TV stick but no luck in watching anything. I spoke to Oli , who was very helpful and explained exactly what I needed and how to order on line.
A very quick and easy solution, with expert help.
Would recommend to anyone.

16. November 2020
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Great and Thank You!

Thanks for your kind review Karen. The VPN Router will allow ou to view all UK content wherever you are including Italy.

If you need any further assistance our team are here to help.

Skycards.eu
+44 (0) 2032 838 000 info@skycards.eu

Bewertet mit 5 von 5 Sternen

upgrade to SKY Q

I have been dealing with Tom at Skycards only recently, firstly back last year when my current provider fell foul of the SKY crackdown on non UK cards. Tom got me back up and running quite quickly; some delays with the cards due to demand at the time. Always prompt albeit short email communication.
Now I have upgraded to SKY Q. I have this in my UK flat and find it probably the best TV product I have ever come across. Unfortunately first box was faulty so I sent it back and within a week the replacement was here. All up and running now and very satisfied with the whole set up.
I realise this set up is not cheap compared to UK subscription but this is not the UK and I am just really pleased to have now SKY Q in 3 different rooms with the additional mini boxes.
I realise also setting up SKY Q can be a bit daunting because you need to get it right so if anyone is having challenges drop me a line.
A very happy customer here!

7. November 2020
Bewertung ohne vorherige Einladung
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Antwort von Skycards.eu

Thanks for your kind review Mr. Maclachlan.

Sky Q is a great product and will work anywhere in Europe now.

If you need any further information please let our team know.

Kind regards Tom.
00442032838000 sales@skycards.eu www.skycards.eu

Bewertet mit 1 von 5 Sternen

Third party service that is NOT sky

I am unable to watch Skygo for three days now.
I have been trying to contact them in different ways and I have yet to receive a reply. I am paying a monthly subscription and am unable to use the service. Very dissatisfied.

------------------------
Update:

After having written this review, I received an email from the skycards team (as can be read further below)

I have tried to contact "Sky" since Saturday (phone/email and chat) to solve the problem. The problems started on before then.

As it turns out, I get an email from Sky this morning saying that they cannot find my customer details on their system. They are also unable to reach me on my european phone number as they do not have access. Once I finally got in touch with a Sky technician he said that watching Skygo independently in Europe is not possible. You have to have a Sky membership through which Skygo (considered a holiday service available only for +/-30 days outside of the UK or ROI) is made available.
He furthermore pointed out that Sky customers only receive @sky.com email addresses when they are registered on their system as well as an ID number.
Lastly, he explained that Sky only has local franchises is DE/CH/IT and AU adapting the content to the local area.
In short: Obtaining any Sky membership outside of the above mentioned countries is not possible as I am currently writing. UK content cannot be watched outside of the UK or Ireland through official sky channels when registering from outside of these countries.

Meanwhile I still did not receive a reply from skycards until I wrote this review. Followingly, I am being threatened that I am dishonest and should reconsider my review otherwise they consider cancelling my account!?.... PLease read my email conversation below:

The response received today @1:03 PM just after I posted my first review on trustpilot: "Have you just left a very untruthful Trustpilot review? You’ve sent two emails to us both within the last half an hour. Please have a think about correcting the trustpilot with a more honest reflection of our service. Our internet team will look into the issues, Resolve them and then respond to you. Alternatively if you are unhappy with the service and would like to continue to leave the dishonest review it might be best if we cancel this down for you. Thanks Skycards.eu team"

My reply @4:37 PM: "I am paying for a service that is not working. I have tried to contact you via the website as well as via email. It is advisable that you be upfront and honest with me and tell me what the problem is and how we can solve this. Your response to this makes me very uncomfortable and I hope i am dealing with honest people. Please advise on the problem and solution"

In return I get @5:11 PM: "It is a very easy resolution. We just resend signals and ask you to reboot your device. We have however at this stage cancelled your account and you will not be charged any further. I’m sure you’ll find another supplier who will respond on a Sunday evening"

To conclude: Skycards.eu has nothing to do with Sky.com. Hence, the various ways in which we have tried to contact "Sky".

The actual Sky technicien I have spoken to this morning explained to me that this is a third party and not actual Sky. From his side he has red flagged them.

I hope this review is useful in case anyone considers buying through skycards.eu.
Pls verify the contact details given on sky.com and confirm where/what and how they broadcast.

13. September 2020
Bewertung ohne vorherige Einladung
Skycards.eu-Logo

Antwort von Skycards.eu

Hi Ai,
Thanks for your review.
We take on board and value all feedback however we would on this occasion like to respond with the intention of offering a fair and honest reflection of our service.
Today (around 20 minutes ago) we received an email from you explaining that you didn't have your service and hadn't had it for 2 days, you have now changed this to 3 days for this review. This was the first contact we have had from you. One minute later we received your second email. 19 minutes later we received your trustpilot review.
I understand that you are unhappy that the service isn't active and this can be resolved very quickly, even on a Sunday afternoon when most other companies are closed. This review we believe doesn't reflect truthfully on our level of support and is not only incorrect but dishonest.
You have mentioned you have been trying to contact us, 'in different ways'. We've received your two emails and one trustpilot review within 20 minutes, thanks. Just for clarity we have listed below the many ways in which you can contact us.
Perhaps you will have a think about this dishonest, inaccurate review?

0044 2032 838 000 - Our telephone lines are open 8.00 AM til 5.00 PM UK time Monday to Friday. Our team work 7 days a week to manage your service, no other company offers this. You can contact us in the evenings, weekends and anytime of any day;

- Email
info@skycards.eu
sales@skycards.eu
skycardseu@gmail.com
our internet team are available on sinternettv@gmail.com
- Secure web portal and registration forms for update to payment and package details
- Web contact form
- Our Zendesk help chat facility
- We are available on Facebook
- On Twitter
- On various other social media

Our team are available every day, Weekends and Bank Holidays including Christmas Day.
-------------
Having read your response I can see that you have obviously mistaken us for Sky TV at Sky.com. I'm sorry that you have somehow done this.

Bewertet mit 5 von 5 Sternen

Got good support from Oli

Got good support from Oli. Needed some help and he helped me with all the answers.

3. September 2020
Bewertung ohne vorherige Einladung
Skycards.eu-Logo

Antwort von Skycards.eu

Thanks for your response Umair.

If you need any further information about our products or services whether it's satellite or internet TV our team are on hand 7 days a week to help.

Thanks Skycards.eu Team.
+44 (0) 2032 838 000 sales@skycards.eu

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