Following a purchase of 3 bottles of the mousse, I had to contact customer service as all 3 were faulty, one came out as a thin liquid, not mousse and the other two pump action was very difficult to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Placed my order and monies were taken on Mon 24th August. Expected delivery by Friday 28th August. Checked tracking which showed there was an issue. Contacted Skin and Tan who said my package was dama... Mehr ansehen
Amazing company, amazing products. I’ve had several different tanning bottles from skin & tan and they’ve all been brilliant! No streaks, no nasty smell and looks natural. I had an issue with my deliv... Mehr ansehen
Had my parcel returned by Evri got in touch with skinny tan by email. Responded straight away product had been returned damaged by Evri .They sent out replacement package asap and kept me updated ti... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Skinny Tan - self tanning & salon-quality spray tan solutions that instantly bronzes with the highest quality natural tanning products.
Kontaktinformationen
B66 1BY, Australien
- skinnytan.co.uk
4.2
Gut
744 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
All I can say is avoid this brand.
All I can say is avoid this brand.
I have had 2 different bottles of face drops and they have both grown fungi in them.
The 2nd bottle was a replacement as I assumed for whatever reason that the 1st time was a one off but as it's happened again it makes me question just what is in their products to be growing mushrooms inside the bottle???
Not only this but the customer service is absolutely appauling.
They wont give me a refund and want me to send the products back to them.
I have decided instead to send the bottles to the ACCC for further investigation.
I'm sure there are many more reputable brands out there as goodness knows what this fungi could possibly do if applied to your skin.
I'm sure Skinny Tan will reply with whatever excuses but you have been warned.
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von Skinny Tan
Hello Belinda,
Thank you for sharing your feedback and we are truly sorry that your experience was not up to your expectations. Please know that we take all feedback seriously, and we appreciate your honesty. We apologize for any inconvenience or frustration you’ve had to experience.
As previously advised by our Customer Support Team, unfortunately, we simply are unable to reverse the transaction if the purchase was not made directly on our website. As this was purchased from a retailer, we can only offer a replacement product which is what was done in this case.
We have sent a replacement in December for the same product and also as a gesture of goodwill sent you a second product which was the Coconut Water Face Bronzing Mist.
As we have not received the product sample , we are only able to observe based on the photos you sent and from that we advised it can potentially be a separation issue meaning the consistency of the product may have changed which can be due to a number of reasons. However this should still be quite safe to use.
Once again, we are truly sorry about how you feel and we appreciate you sharing this feedback with us.
Our Customer Support Team will once again reach out to you to see if there’s anything else we can do to help resolve this for you.
Best Regards,
Skinny Tan Team
The best fake tan products
I love Skinny Tan products. They are the best fake tan out there. Never streaky and smell lovely. My products always arrive exactly when they're supposed to. Value for money.
23. Februar 2024
Antwort von Skinny Tan
Hi Lucy,
Thank you for the 5-star rating!
We are so happy to know that you are loving Skinny Tan! We truly appreciate the time you have taken to share this.
Hope to hear again from you soon!
Best
Skinny tan Team
Always loved this product but ….
Always loved this product,and rave on to my friends about it ! Recently bought coconut water bundle and the 2 spray bottles of coconut water arrived and they are green in colour ! So disappointed, clearly the product has gone over , now I’m out of pocket and unable to use the product 😩😩😩!
23. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Skinny Tan
Hi Sarah,
Thank you for sharing your feedback with us and we are very sorry to hear about this. We wouldn't expect a brand new bottle to turn green, although this can sometimes happen due to the natural ingredients. It can also be due to the bottle being exposed to heat or direct sunlight.
Checking on our records, we can see our Customer Support Team has sent you replacement products and we hope that this was already resolved.
Once again, we appreciate your feedback and we hope to hearing again from you soon!
Best,
Skinny Tan Team
Antwort von Skinny Tan
Hi Angela,
Thank you so much for sharing your review!
We are so happy to know that you are loving Skinny Tan specially the express mousse!
We truly appreciate the time you have taken to share this. Hope to hear again from you soon!
Best Skinny tan Team
The customer service was good but…
The customer service was good but ridiculous size box it came in for the little product but sadly the tanning drops weren’t for me. I developed a rash and had to stop using them which was a shame because the colour was great and natural. I wish I knew what ingredient it was as I never have a problem with beauty creams etc 🤷🏻♀️
26. Januar 2024
Love this product
Love this product, i have been using it for several years. I always get compliments when i have it on. It goes on so well and looks so natural.
26. Januar 2024
Antwort von Skinny Tan
Hi Sally!
Thank you for the glowing review!
We are grateful for your kind words and always happy to hear from our loyal Skinny Tan customers!
Hope to hear again from you!
Best,
Skinny Tan Team
Antwort von Skinny Tan
Hi Jackie,
Thanks so much for taking the time to share your feedback with us.
We truly appreciate it and we hope to hear back again from you!
Best,
Skinny Tan Team
Antwort von Skinny Tan
Hi Celia,
Thanks so much for sharing your feedback!
We are so happy to hear from you and appreciate the time you have taken to share this with us.
Cheers!
Best,
Skinny Tan Team
Faulty pump and poor service
I recently ordered 2 skinny tan mousses and both were faulty, pump not working. One was replaced, the other not despite contacting the company and providing evidence of fault. I’ve been buying skinny tan for years but will no longer be a customer, really poor customer service.
22. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Skinny Tan
Hi Helen,
Thank you so much for sharing your feedback with us.
We are sorry to hear about what happened. We have checked on our record and our system shows a replacement was sent to you in November for one of the mousses that you reported to have had a faulty pump.
However as you mentioned you've had issues with the pump of the 1st mousse, we requested to have this returned so our Team can check on the sample bottle. Rest assured that you will be receiving a return label so you can return this to us and we would like to extend our sincere apologies for the delay in sending that to you. Our Customer Support team will be organizing to send you a replacement again as soon as possible.
Once again we'd like to apologize for the issues you had to experience and we thank you for giving us the opportunity to resolve this for you.
Sincerely,
Skinny Tan Team
Skinnytan customer service stinks.
I've just been blocked on X for asking a genuine question about 1 of their products as I couldn't find how to get in touch with customer services. I find that unprofessional, disrespectful & disgraceful. What a horrible thing to do to a loyal customer.
15. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Skinny Tan
Hi Kelly,
Thanks for sharing your feedback. We have checked on this and can confirm that you have not been blocked.
However the X account has been deactivated due to inactivity. You may reach out to us via other social channels instead.
You may also email our Support Team at info@skinnytan.com and we would be more than happy to assist in any way we can.
We truly appreciate you taking the time to raising this to our attention and giving us a chance to help you.
Regards,
Skinny Tan Team
Best tan I’ve ever used
Best tan I’ve ever used. Coconut water cannot be matched. Great colour and I’ve used every tan on the market!
27. Dezember 2023
Antwort von Skinny Tan
Hi Michelle,
Thank you so much for sharing such a lovely review!
We are so happy to hear from our happy customers like you.
Look forward to hearing again from you!
Best,
Skinny Tan Team
Tan & Tone oil
Tan & Tone oil - OMG this is excellent I am not the best at putting tan on but this goes on excellently and my skin feels superb. Usually the tan around knees feet and ankles usually gives me away but i use oil and stroke lightly and it looks real. I am so happy I will defiantly purchase again.
I have the Q10 serum to try next… fingers crossed i get the same if not better result. 😀
24. November 2023
Antwort von Skinny Tan
Hi Paula,
We are so happy to hear how much you love the Tan & Tone Oil! And we certainly hope you update us when you try the serum.
Thank you so much for taking the time to share your review with us. We truly appreciate it!
Best,
Skinny Tan Team
Antwort von Skinny Tan
Hi Amanda,
Thank you for the glowing review!
We are so happy to hear from our happy customers like you.
Look forward to hearing again from you!
Best,
Skinny Tan Team
I purchased it for my granddaughter as…
I purchased it for my granddaughter as she absolutely loves it!
24. November 2023
Great experience delivered promptly
24. November 2023
The 2 star review is for p&p and not…
The 2 star review is for p&p and not the items ( not tried them yet as they were a present) £70 paid for a bundle and when it arrived a bottle had burst, customer services were excellent and a replacement was sent out, that replacement was badly packaged and was also damaged. 3rd bottle sent out and was recieved intact. Advised customer service that their packaging section needs to be looked at.
24. November 2023
Antwort von Skinny Tan
Hi Lynn,
Thank you so much for sharing your feedback with us.
We definitely have noted this incident with the packaging and have taken necessary steps to avoid issues like this in the future.
Once again we'd like to apologize for the issues you had to experience with your delivery and we thank you for giving us the opportunity to resolve this for you immediately.
Sincerely,
Skinny Tan Team
Always great products
Always great products that really do work. I love the bundle offers and am always able to get my favourite products together at a fab price. This time I bought the one day tanner to try out, it’s great, better than make up and looks amazing.
25. Oktober 2023
Give you a lovely natural glow highly…
Give you a lovely natural glow highly recommend
25. Oktober 2023
Free gift not provided
I ordered notox as I received an email saying I would receive a free gift with my order for 48 hours only. Didn’t receive the free gift and they’ve ignored my email querying this.
Edit: I have now received contact from Skinny Tan and they have sent me the missing gift. Very happy with their response and the products are great.
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Skinny Tan
Hi Stephanie,
Thank you for sharing your feedback with us and bringing this to our attention and we are so sorry about your experience with the free gift offer.
Upon checking, we have sent a response to your initial email however we have not received a response from you. Our Customer Support Team will reach out to you again to help resolve this for you. We will also reach out to you here to request information just to make sure we have the correct contact info for you.
Once again, we are so sorry about the inconvenience and rest assured our Team will be more than happy to help you with this order.
Regards,
Skinny Tan Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.