Skechers Bewertungen 

I dont belive company like skechers has rubbish delivery system with ups
This is second time past 3 months and no more to buy anything from skechers online anymore
They work with ups they absolutely useless
Also dont bother to ring up customer service no one answers
Don't do shop with skechers online

Bought a pair of mens slippers from an on line retailer. Appreciate my contract was with them. But wrote to Sketchers customer service as I had a fault with the product namely the fur lining was coming away on my feet, so much so I looked like a yeti every night, I got a curt reply saying contact the retailer for a refund as it was nothing to do with them? I wanted to know if it was a problem with their product or just the pair I had. I know the retailer Amazon would replace without question.

I registered on this site specifically to take advantage of the advertised "20% off your first order" discount, only to discover at checkout that the shoes I wanted were excluded.
​There was no mention of product exclusions on the sign-up banner or the product page itself. Burying critical promotional restrictions inside the terms and conditions page is misleading and wastes customers' time. If an offer doesn't apply to core items, that should be stated clearly upfront—not hidden away. I hope the company updates its marketing to be transparent with prospective buyers.

I ordered a pair of trainers and they sent the wrong size so I had to take the to a drop of point for return and my money back . I re ordered the same pair and again they sent the wrong size but I refused to accept them from UPS as the size was on the outside packaging.The customer service number is a complete waste of time 45 minutes and no answer. Web chat said they couldn't send me the right size to replace the ones I refused as they don't do that. I was told to re order after my refund was processed.

Skechers Go Walk Slip-ins? More like “Go Break.” ⭐☆☆☆☆
Comfortable? Yes. Durable? Absolutely not.
I paid £49 for a pair of Skechers Go Walk Slip-ins because I expected a trusted brand to deliver shoes that would last. Instead, just over six months later, they were already falling apart.
The irony is that the shoes are genuinely comfortable. Unfortunately, comfort doesn’t matter when the product can’t survive normal everyday use.
Maybe Skechers should rename them “Go Break” because that’s exactly what mine did.
For nearly £50, I expected quality, reliability and durability—not a pair of shoes with such a short lifespan. This has completely changed my opinion of the brand.
If you’re thinking about buying these, ask yourself whether you’re happy paying £49 for shoes that may not last much longer than six months. Based on my experience, I wouldn’t buy them again, and I can’t recommend them.
Comfort gets 5 stars. Durability gets 0.

Appalling Customer Service – Unprofessional Branch Manager
I visited the Uxbridge store today and was shocked by the incredibly poor customer service, from the branch manager.
I selected a pair of sandals, then the branch manager told the staff helping me to take a break. The Manager without a word walked to the counter with my selected sandals in a box. At the counter when I was about to pay, I was told if I wanted a bag, I had to pay 50pence for it. I expressed surprise and the Manager said that everywhere customers had to pay for carrier bags and that I WOULD NOT GET A BAG BUYING A CAR.

Firstly all potential customers do note that you now have to pay 50pence for a bag for your shoes.

Secondly instead of being helpful the Uxbridge Branch Manager was dismissive, rude, and showed zero professionalism.

A manager should set a good example for the staff, but his attitude completely ruined my shopping experience. I am incredibly disappointed with how I was treated at this branch. Skechers corporate needs to retrain the management team at Uxbridge immediately.

Terrible communication. In fact no communication no response to emails. I returned goods and received no acknowledgement of my return. Just says return in progress in my account. Dreadful customer service. Not possible to speak to a human. They say you can chat but there is no way to chat

I don't go in the shops because the music is too loud. Ordering online is easy but getting the shoes delivered is another matter. Why do Skechers use UPS? I changed my delivery on the UPS website to a local shop, and had acknowledgement of the change. Now the delivery has been delivered to a shop much further away, and it is two days late. Rubbish.

Had to return two pairs of shoes which came separately. I needed two labels not one. Had to contact customer services & that part was ok. However i have not received a refund after a month. The phone number has now changed and noone answers. I held for 1 hour last week, 1 hour yesterday & am holding again now. I sent an email chasing my refund and got a reply that it takes 10 days to have someone look at it. Will never order from them again.

Trying to return an online order. The return label format will not open, therefore unable to print it.
Email sent a week ago to Customer Services, still no response.
Phoned three times, confusing options to choose from. Left on hold, everytime.
For such a huge retailer, their return procedure is not fit for purpose.
I won't be spending my money on their products, anymore.
Shame.....
A couple of hours on from posting this feedback, I received an email with a printable returns label....

At my whits end with them. First pair upper came away from sole after 9 months but otherwise look like new. Second pair slip ons back was wearing through within a few weeks and then back of my ankles began hurting when I wore them. 3rd pair were looser. Put them away for my holiday. Then realised they are too big, grips inserted, still too big. My husband is a size bigger than me and he can even slip them on with ease. Can't trust them anymore very disappointed.

I visited the Skechers store in Plymouth today to have both of my children’s feet measured, as we have done on two previous occasions.

On arrival, the staff member measured my 3-year-old and 2-year-old and told us they had both gone down a shoe size since our last visit. As this didn’t seem right, I questioned the measurements several times because children typically don’t shrink in shoe size.

Only after I continued to question it did another member of staff realise that the measurements had been taken incorrectly. The first staff member had deducted a size because she was looking at the American sizing, and was told by her colleague that she should not have done that. It turned out that both children were actually the same sizes as they had been on our previous visit.

I found this quite concerning. Accurate shoe fitting for young children is important, and it has left me with very little confidence in the service we received or in returning to the store in future. It’s disappointing because we’ve visited your Plymouth store several times before and have always chosen Skechers for our children’s shoes.

To add to the disappointment, we were also refused one of the free children’s packs because we had used a student discount. Given that the incorrect measurements were due to staff error, I felt that offering the pack as a goodwill gesture would have been an appropriate way to acknowledge the inconvenience.

Unfortunately, this experience has meant we’ve decided not to return to the Plymouth store and will be purchasing our children’s shoes elsewhere. I wanted to make you aware of what happened, as I hope further training can be provided to prevent other families experiencing the same issue.

Charlotte at Skechers in Bracknell was brilliant – and the shoes are excellent, too.
She was really very helpful and gave me exceptional customer service.
I am rubbish at choosing stuff and because she’s around the same age as my daughters (late teens/early 20s), I asked her to help me by maybe picking out shoes that she wouldn’t mind her own dad wearing.
She did just that and when I got home my daughters were very impressed at my choice – ha! Even I could tell they’re decent.
I’ve got fairly wide feet and the shoes are slip-ons – they’ve been comfortable, fit and hold really well.
Great customer service and great shoes!

Charlotte at Skechers in Bracknell was brilliant – and the shoes are excellent, too.
She was really very helpful and gave me exceptional customer service.
I am rubbish at choosing stuff and because she’s around the same age as my daughters (late teens/early 20s), I asked her to help me by maybe picking out shoes that she wouldn’t mind her own dad wearing.
She did just that and when I got home my daughters were very impressed at my choice – ha! Even I could tell they’re decent.
I’ve got fairly wide feet and the shoes are slip-ons – they’ve been comfortable, fit and hold really well.
Great customer service and great shoes!

Absolutely appalling customer service.
I ordered a pair of trainers from Skechers and the experience has been nothing short of frustrating. The UPS driver came to my house but didn’t even attempt to open my unlocked porch door to leave the parcel. My Ring doorbell footage clearly shows the driver walking away with my package.
I then received a notification saying my parcel had been delivered, which is simply untrue. Shortly afterwards, I received a text saying it had been taken to a collection shop. I went there, only to be told they didn’t have it.
To make matters worse, I’ve tried calling Skechers numerous times, but the phone just rings with no answer. I’ve also emailed and have received no response whatsoever.
Skechers have taken my money, but I have neither my trainers nor any meaningful customer support. As things stand, I feel completely let down. I expect much better from a well-known company and hope they investigate this urgently and either locate my order or provide a full refund.

I attended the Buchanan street Glasgow branch with my husband to look for a pair of trainers for him. He selected a pair and as there was a special offer to get 30 percent off second pair, I decided to have a look for myself.

I can’t praise the assistant enough. She located all the wide fit styles for me and brought them over to try on. She was very chatty and friendly and nothing too much trouble. We ended up not getting a second pair meantime but I’d certainly look there again

It’s not often nowadays you get such lovely service. I would certainly go back again

I would give -100 if I could and I wish that I’d never purchased direct from them. I’ve tried to send them a complaint email, and it doesn’t work I sent them a message via their website and they said it would be Tim working days before anybody could get back to me. Somebody needs to contact me find out where my order is and let me know. I think it’s absolutely disgusting a well-known brand like this has no decent customer service no complaint email and doesn’t seem to care about their customers. 😡😡😡😡

Sketchers purchased in Tenerife after very little use they developed a wear hole inside the back of the shoe. Despite being only less than 12 weeks wear I contacted Sketchers. They requested a photo of the shoes the sole the box the bar code the reference number and a copy of the receipt. I had proof of purchase receipt in my banking app which I also provided as i could not locate the receipt but proof of the money going from my account to the shop which sold the Sketchers. Sketchers said without the receipt they could not do anything I paid 95 pounds for them and they refused to do anything. This is the first time I have purchased Sketcbers and it's definitely the last. Avoid at all costs. Would definitely not recommend.

I ordered Sketchers sandals on line, I've always found the make good for my poor crooked feet. Delivery was by UPS, absolutely hopeless - arrived the day after it was scheduled and it took two emails, two misleading collection dates and three phone calls to get the returns picked up, Sketchers don't have a phone contact or online chat and they quote a 10 day response time frame and of course that time eats in to the return window and they have my money. Absolutely shocking.

Went to the Skechers website.

It instantly promises 20% off if i enter email address. Then it wants my mobile number.

I do both

Then enter the code supplied at checkout.

The website refuses to give the promised 20% discount.

The indignant Adam on online chat then tried to gaslight me by showing a picture of text saying the 20% is only on selected items. This was 100% not displayed.

The words "20% on your next purchase" are 100% ambiguous and are deliberately misleading. And also a false basis for gathering my marketing data.

A complaint will be raised with both ICO and ASA shortly