Had some delivery issues with UPS damaging the product - reached out to SIP directly and was instantly helped - parts showed up next day no issues - great service - can get on with my project now :-)... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Parcel of quite high value delivered to the wrong place, however, Lina their customer service lady went above and beyond and we were reunited with our goods in a matter of hours
Unternehmen hat geantwortet
The table is great. The motor is powerful. Cast top is very precise. The only reasons for not giving 5* is the fence is only connected at the front so the precision is not perfect every time. A fence... Mehr ansehen
Unternehmen hat geantwortet
Well it's called trustpillot and I trust the SIP as a welding machine brand, I bought the SIP plasma cutter from Amazon, then registered for my warranty with them, so no problems or anything so far.
Unternehmen hat geantwortet
Unternehmensdetails
- Industrieanlagenanbieter
- auch in
- Großhändler für Kfz-Werkstattausrüstung
- Landmaschinenhersteller
- Lieferant für Schweißgas
- Lieferant von Druckluftwerkzeugen
- Schweißbedarf
Über SIP Industrial Products Ltd
Vom Unternehmen geschrieben
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Kontaktinformationen
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, Vereinigtes Königreich
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4.8
Hervorragend
483 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Service...
Excellent Service...
The team at SIP Customer Service are absolutley great. Very helpful and ensures that all our queries are dealt with promptly.
Will always reccomend.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Garry, for the 5* Review. It is a pleasure working with you and we are here should you need any further assistance.
Kind Regards,
Team SIP.
Air conditioner
Purchased an air conditioner today and the service was fantastic. Cannot recommend enough. Rob was great and helped me pick out the right unit for me.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Scott for your 5* Review. Always a pleasure to assist you.
Please do not hesitate to contact us should you need further assistance.
Kind Regards,
Team SIP.
Even though the company no longer…
Even though the company no longer stocked the motor brush I needed, they put me InTouch with someone else who was able to supply me with what I needed. Would definitely use this company again
14. Mai 2026
Antwort von SIP Industrial Products Ltd
Thank you Chris for your feedback. It is appreciated.
Kind Regards,
Team SIP.
Fault quickly resolved
Very helpful staff. I just needed to email proof of purchase and a description of the fault.
They despatched the replacement part very quickly and my welder was soon back in action.
21. Mai 2026
Antwort von SIP Industrial Products Ltd
Hi John, Thank you for your 5* Review. We’re delighted to hear that our Team were helpful and made the process straightforward. It is good to see that your Welder is back up and running again.
Please feel free to contact us again when needed.
Kind Regards,
Team SIP.
Excellent technical support
I bought a SIP 100 Tonne press from a dealer. The SIP support team were proactive in helping me resolve my problems and went above and beyond. Great value product.
21. Mai 2026
Antwort von SIP Industrial Products Ltd
Thank you Chris for your positive feedback. We’re delighted to hear that our team went above and beyond to help resolve the issues you experienced.
Your comments are very much appreciated. Please do not hesitate to contact us when needed.
Kind Regards,
Team SIP.
AVOID!!! Sip PP960/280 pressure…
UPDATE STILL WILL NEVER USE AGAIN, JUST READ THEIR REPLY!!! BLAME THE CUSTOMER FOR THEIR FAULTY GOODS!! DESPERATE COMES TO MIND, AVOID AT ALL COSTS!!!
left hand doesn’t know what right hand is doing!! I have email stating hose is guaranteed for 3 months sent by them yesterday, totally contradicting their reply!! 🤡🤡
Purchased a sip PP960/280 pressure washer on 02/03/26 (yes less than 3 months ago) at a cost of £1679.99 from sitebox!
After using it only 3 times the hose has burst and frayed away causing water to spray from the burst when water pressure is applied after contacting SIP I’ve been informed hose is only guaranteed for 3 months but u can order a new one at a cost of £84!!! The hose is less than 3 months old!!! Avoid this company at all costs!!! After service and customer service is appalling!!!!
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Hello Vicki, Thank you for your feedback and for taking the time to leave a review.
EDIT: Thank you for your updated review.
Yes, accessories are covered by a 3 month warranty period, but only if they are found to have a manufacturing fault and have not been misused.
To clarify, hoses are considered consumable items and, as such, are not covered under warranty, regardless of how long the unit has been owned. The damage presented to us could be a result of the hose being rubbed against something or trapped when the machine has been in use.
By way of comparison, it would be similar to purchasing a car, using it a few times, experiencing a puncture, and expecting the manufacturer to replace the tyre.
The hose supplied with this particular model is a high-quality rubber component, designed to be more robust and durable than lower-cost plastic alternatives. As a result, we rarely receive concerns regarding its performance.
That said, our Customer Service Team, made the decision to supply a replacement hose to you free of charge as a gesture of goodwill.
For this reason, we are disappointed to see this negative feedback regarding our service, as we believe we have acted fairly and been supportive in this instance.
I can confirm that the replacement hose will be dispatched to you, and I hope this resolves the matter to your satisfaction.
Kind Regards,
Team SIP.
Brilliant service
I bought a SIP 12" table saw 20 years ago and it has been absolutely fantastic and completely trouble free. Recently I dropped the fence and broke the fence handle. SIP identified and supplied the part as soon as I contacted them. Fantastic service and a great company
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you John, for your 5* Review. It is good to receive such positive feedback about our products and Team. Glad we could assist.
Please do not hesitate to contact us if needed in the future.
Kind Regards,
Team SIP.
First class service
First class company to deal with, small issue with my multi tool which was swiftly dealt with by customer service. I wouldn't hesitate to purchase from again, definitely well recommended .
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Jim, for your feedback and recommendation. It is good to hear that our customer service team resolved your warranty issue quickly and efficiently.
We look forward to helping you again in the future.
Kind Regards,
Team SIP.
Antwort von SIP Industrial Products Ltd
Thank you Val, for your feedback. Glad to see your ordering and delivery process went smoothly.
Enjoy using your new SIP unit and should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Antwort von SIP Industrial Products Ltd
Hi Paul, thank you for your 5* Review. It is appreciated. Please do not hesitate to contact us if you need further assistance.
Kind Regards,
Team SIP.
Great service
Very helpfull replied quickly kept me informed and replaced faulty item excellent service thank you
15. Mai 2026
Antwort von SIP Industrial Products Ltd
Many thanks Maria, for your 5* Review. Good to see that your Warranty Claim Process went smoothly.
Please do not hesitate to contact us if you need further assistance.
Kind Regards,
Team SIP.
I had issues with several compressors…
I had issues with several compressors and the agents I dealt with were very helpful, prompt and courteous at all times.
8. Mai 2026
Antwort von SIP Industrial Products Ltd
Thank you Kevin for your feedback. Glad your Warranty Claim process went smoothly. Our Customer Service and Technical Teams are always ready and happy to help.
Should you need further help, please do get in touch.
Kind Regards,
Team SIP.
Quick answering of my phone enquiry and…
Quick answering of my phone enquiry and it's very useful to speak to a human, which saves so much time when explaining an issue.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SIP Industrial Products Ltd
Thank you Paul for your 5* review. It is appreciated. Please do not hesitate to contact us should you need further assistance.
Kind Regards,
Team SIP.
Brilliant fast response from Rob
Brilliant fast response from Rob, excellent service, well done
11. Mai 2026
Antwort von SIP Industrial Products Ltd
Hello Jim, Thank you for your 5* review and the good feedback regarding the service Rob provided. He will be happy to see this, as it is exactly the standard we aim for every time.
Please do not hesitate to contact us if you need further assistance.
Kind Regards,
Team SIP.
Great service from start to finish
Great service from start to finish, product repaired under warranty without any fuss at all
8. Mai 2026
Antwort von SIP Industrial Products Ltd
Hi Adrian, Thank you for your 5* Review. It is appreciated and glad you found our Warranty Process seamless.
Please do not hesitate to contact us should you need any further assistance.
Kind Regards,
Team SIP.
I only needed to get a manual for
I only needed to get a manual for
my old SIP thicknesser. Rob sent me a copy straight away and advised me where I could get spare blades.
My thicknesser is amazing. So useful and reliable. I would be gutted if anything went wrong after all these years.
Thank you guys.
7. Mai 2026
Antwort von SIP Industrial Products Ltd
Thanks so much Martin, for your feedback.
We’re really glad Rob could help you out quickly with the manual and point you in the right direction for spare blades. It’s great to hear your SIP Thicknesser is still going strong after all these years.
Should you need anything else, please do not hesitate to get in touch.
All the Best,
Team SIP.
Genuine compressor pump purchased…
Genuine compressor pump purchased competitive price very easy to order and a speedy delivery 5*service Many Thanks
8. Mai 2026
Antwort von SIP Industrial Products Ltd
Thank you for your great feedback, Anthony.
We’re really pleased your buying experience with us was easy and the price of the pump was competitively priced. Exactly the service we aim to provide.
We truly appreciate your 5* Review and hope to assist you again in the future.
Many Thanks,
Team SIP.
Excellent service
Excellent service, all questions answered and the required information was received.
6. Mai 2026
Antwort von SIP Industrial Products Ltd
Thank you Lee, for taking the time to leave us a 5* Review. It is appreciated.
Kind Regards,
Team SIP.
Excellent customer service!
Next morning response to request for copy of operators manual for discontinued welder …. Excellent customer service.
6. Mai 2026
Antwort von SIP Industrial Products Ltd
Hello Brian, Thank you for the 5* Review. Please do not hesitate to contact us in the future if needed.
Kind Regards,
Team SIP.
Antwort von SIP Industrial Products Ltd
Hi Martyn, Thank you for your feedback and for giving us a 5*. We are glad to see that you are happy with our Service.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Team SIP.
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