Sinch Bewertungen 31

AVOID !! fraudulently took money from me, after providing evidence back and forth of ignorant emails from themselves because they won’t admit what they’ve done or meet me face to face they’re closing the case. I requested numerous times their complaints procedure and what ombudsman etc they’re under to complain to be completely ignored of the answer numerous times.
They’re thieving liars and absolutely fraudulent so AVOID!!

shockingly bad, i tried to upgrade my account by depositing £10 they first ignored me for a week, i also asked their customer service if they provide actually voice api to make live calls with multiple times an they ignored my question and said i failed security, even though i have a limited company and website i provided them everything, i think this company are just chancers they cant provide so they don't tell you and simply give you a vague response that you didn't pass security after giving all your information, after a couple of weeks

wouldnt trust i think they make most of their money of data harvesting, read the rest of the reviews, rude customer service.

As a veteran of some 20 years in SMS, I can tell you Sinch have given us more downtime in 6 months than we've had in aggregate over 20 years from other providers combined. Very poor customer service. Have suffered a lot of downtime as we were migrated from previous SAP platform. They take weeks to do anything including resolve a security policy breach at their end. As a customer I have no importance, feel completely under valued and am left with no way to impact their chronic service on my customers and business. They've grown massively through acquisitions over the last 3 years and are clearly unable to cope. Look elsewhere unless you want a lot of hassle.

Extremely poor customer service and support. Everything is fine until something goes wrong, and it can take days if not weeks to fix. This is not ideal if you rely on this service as part of a business.

I actually applied for a job at Sinch because it sounded like the company could be fun to work for.

After a first call with the acquisition specialist, I was told that the next step was an assignment that should take about 3 hours, which would be used to determine whether I would proceed to the formal interview.

I was skeptical, but reluctantly agreed.

When I received the assignment I was frankly shocked at the poor quality of it.

So I emailed my contact and explained why I found the assignment to be contrary to principles of inclusion in light of my experience as a neurodivergent person, and how it was asking a lot from candidates with no reciprocating gestures.

The response was bad.
Refusal to listen, responding to irrelevancies instead of the point, and straight up gaslighting.

I kept reiterating that I'd be happy to do the assignment over a call, as the job involves collaboration throughout anyway, but this was constantly ignored, with the acquisition person repeatedly trying to exclude me by replying as if I'd simply refused to continue the process.

I hope that the issue was more the person I was dealing with and less the company, but my experience is with them as a representative of Sinch, and as such my review has to reflect that.

They don't give refunds, careful people, they block your account marked as "suspicious activity" and never see your money again.

And the support is so SLOW.

The quality and detail in design is unmatched, and the functionality doesn't fall far behind this. Sinch has been a big factor in motivating my grandparents to enjoy the outdoors again, something close not possible before E-Bikes. Thanks Sinch!

We use Sinch for internal projects