There rubbish, literally My silver rings are painet black and have a plastic gem stuck on with glue. There so bad its depressing. And my husbands you can see a peice of paper in the band
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Claims made and shipped from London. Clearly not with 2 day shipping. Clearly not shipping from mainland China and estimated delivery is end of September. You can find better company's that dont lie... Mehr ansehen
Items never arrived. Box was returned to sender due to insufficient address even though everything was filled out correctly when I purchased everything EDIT: Changing to 2 Stars because seller ha... Mehr ansehen
Unternehmen hat geantwortet
Its a huge SCAM!! On the 6th of May 2025, I placed an order for some rings & paid €25 as delivery charge. I didn't receive any transaction notification even though my card was debited through pay-pa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Queensgate House, 23 North Park Road, HG1 5PD, Harrogate, Vereinigtes Königreich
- +1 (818) 538-9977
- info@silkandcotton.store
- silkandcotton.store
2.6
Mangelhaft
91 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer service was excellent
Customer service was excellent. They respond in a timely manner and right all wrongs even if it wasnt their mistake. Great prices & unique products. Give them a chance!
22. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Lexe,
Thank you for your positive review on Trustpilot! We're pleased to hear that you had a good experience with our brand and our customer service team. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
The products are great quality and I…
The products are great quality and I had to return an item for another size. My fiancés ring fit and mine was abit small, so I just emailed them and the response was quick, friendly and time efficient. Definitely will order from this company again in the future . They do strive for amazing customer service and repeat business !
25. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Jolayne,
Thank you for your positive review on Trustpilot! We're thrilled to hear that you had a great experience with our services. Providing exceptional customer service is our top priority, and we're delighted that we met your expectations. Your satisfaction motivates us to continue delivering excellent solutions. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Not scam, but low quality
Not a scam but pretty sure they just copy designs from the ring shop and sell rings that are much lower quality.
Looks to be drops of glue or some type of adhesive still on the ring
-- also took about a month to arrive
Got what i paid for i guess with only shipping paid
17. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Samuel,
Thank you for sharing your feedback on Trustpilot. We apologize for any inconvenience caused and deeply regret falling short of your expectations. Your concerns are important to us, and we are actively working to address them. Please allow us the opportunity to discuss and resolve this matter by reaching out to our customer support team at info@silkandcotton.store
We appreciate your understanding and value your feedback.
Best regards,
Kasper
Silk & Cotton
I will give them three stars because of…
I will give them three stars because of good customer service. I received two ring that were smaller than they should have been and didn’t fit. I had to send pics of them alongside a correctly sized ring to prove that the rings were not their labeled size. They offered to send me the next size up and I agreed. They arrived quickly and I’m grateful but those rings were supposed to be “stainless steel” however they are not. The outer layer is already rubbing off revealing the copper underneath. Not a huge issue except for not being 100% honest. Some of their rings are plastic too.
2. März 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Michael,
Thank you for taking the time to leave us a review on Trustpilot. We appreciate your feedback and are glad to hear that your overall experience with our services was positive.
We understand that there may be areas where we can further improve, and we value your input in helping us enhance our offerings. And there should definitely not start to show copper on the ring.
Please feel free to reach out to our customer support team at info@silkandcotton.store
And we will do our best to find a solution to this issue.
Thank you once again for choosing our services. We are committed to continuously improving and ensuring that your next experience with us is even better.
Best regards,
Kasper
Silk & Cotton
Cheap quality on their items
13. April 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Visse
Thank you for sharing your feedback on Trustpilot. We apologize for not meeting your expectations.
Please allow us the opportunity to resolve this matter by reaching out to our customer support team at info@silkandcotton.store
We appreciate and value your feedback.
Best regards,
Kasper
Silk & Cotton
Sales are legit
I recently ordered a few rings on the "only pay for shipping" sales and I was a little skeptical but both arrived. I accidentally got the sizings a little wrong so I approached the company for a return and replacement and they were very communicative and got me a replacement size (all arrived 1-2 weeks from ordering). When a courier being used didn't deliver, the customer service found for me where they'd left for pickup and I was able to pick it up with no problem. My brother also ordered a wristband from them and all the stuff we got looked how it does on the website and seems good quality.
11. April 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Juju
Thank you for your positive review on Trustpilot! We're very happy to hear that you had a great experience with our services. Your satisfaction motivates us to continue delivering excellent solutions. We appreciate you and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
It's a shipping scam
It's a shipping scam. They send a box that has a shipping error so that it never arrives with your products.
Report their account on social media so that no one else falls for it.
28. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Daniel,
We sincerely apologize for the negative experience you had with our services, as described in your Trustpilot review. We understand the frustration and disappointment this has caused you, and we take your feedback very seriously.
Please know that we are committed to resolving the issue and making it right for you. Please reach out to our customer support at info@silkandcotton.store
And we will do our best towards finding a satisfactory solution. Your satisfaction is of utmost importance to us, and we appreciate your patience as we address this matter.
Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention.
Best regards,
Kasper
Silk & Cotton
Alieexpress vend les même pour 1$
c'est une grosse arnaque!!
Jai été attiré par leur 100% de réduction sur les bagues, vous pouvez en prendre autant que vous voulez, elle sont toutes gratuites, mais les frais de ports sont de 99$. j'ai fait un tour sur alieexpress, exactement toutes les même bagues sont présentes, mais pour environ 1$ l'unité. si les bagues vous plaisent vraiment allez sur alieexpress pour les acheter
5. März 2023
Bewertung ohne vorherige Einladung
Actually legit sales too
Hello, real-life person here. Just what a bot would say;) No jokes aside I ordered like four rings when theyhad one of their "Only pay for shipping"-sales. I was sceptic about the validity of this company but thought that I'd try it anyway.
And just like that, the rings arrived. They did take like 3 weeks to arrive, but hey at least I got them. SO actually it is a legit company.
And the rings were like they were advertised on the website. I enjoyed it a lot!
ps. poop. so you know im not a bot plenis
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Lucas
Thank you for your positive review on Trustpilot! We're delighted to hear that you had a great experience with our services. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Really kind customer services and care
I had ordered the wrong product and I emailed them. They immediately got back to me and solved the problem. They are the best.
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Azat,
Thank you for taking the time to share your positive review on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with our services.
Warm regards,
Kasper
Silk & Cotton
Really nice and helpful customer sedvice
I accidently ordered the wrong ring size, so I wrote an E-mail to find out how it can be fixed. I always got a fast, nice and helpful reply. And my problem was fixed easily, cheap (I live in Germany and can imagine the shipping is really expensive) and quick.
28. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear L,
Thank you for your positive Trustpilot review! We're happy to hear about your satisfaction with our services. We look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Genuine store!!! Ordered for the 1st time last year…
Ordered for the 1st time last year before Christmas, the items should have been presents , but there were some issues in the customs and I didn't got my items, but the personal from Silk & Cotton were so great and offered to resend the order on their cost, and they even sent a 5% cupon. Today i received my items , they are beautiful & very good quality. The staff were very nice and answered every time on my emails . Thank you so much! I will shop again here and tell to all my friends about their products .
2. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Raluca,
Thank you for your reveiw on Trustpilot.
We are happy that we where able to fix the situation and getting everything sorted.
Your satisfaction motivates us to continue delivering excellent solutions. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Silk and Cotton cant be trusted. They will ship a much cheaper product that what you paid for.
I bought a ring during a sale, I had only to pay for shipping. The ring I chose is called a Black faceted abalone ring. That is not what was shipped to me: The ring is not faceted, it is smooth! The ring looks alright, but it is not worth more than the low cost I paid for it... Do not ever pay regular prices for the products, you will get disappointed! Do you want a cheap, simple but good-looking ring, you may visit the store during sales but remember to pay with Paypal (Paypal offers great services and will be able to help if you want a refund or if the product isn't shipped)! Do not ever buy sunglasses, they are absolute garbage!
30. November 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Swede,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for any inconvenience or frustration you experienced during your interaction with our services.
At Silk & Cotton, we strive to provide the highest level of customer satisfaction, and we regret that we fell short of your expectations. We value your feedback as it helps us identify areas where we can improve and address any issues that may arise.
Please be assured that we take your concerns seriously and are actively working to rectify the situation. We would appreciate the opportunity to discuss your experience further and find a resolution that meets your satisfaction. Our customer support team is available to assist you promptly at info@silkandcotton.store
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Kasper
Silk & Cotton
Amazing experience !!
Amazing experience !!! Received faster that I think in Canada. Great quality for the price and awesome customer services !!!!
13. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear DB Gaming Simulator,
Thank you for your positive Trustpilot review! We're thrilled to hear about your satisfaction with our services. Your feedback is greatly appreciated. We look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Silk and cotton are a clear scam
Silk and cotton are a clear scam, they are commiting fraud by claiming that they reside in London and that their rings are handcrafted there but if you order them they arrive from China or Estonia, they also claim that their rings are free because business has been going well but that doesn't seem to be the case they instead choose to ask for an absurd price for shipping much higher than the prices of the rings, also if you order a ring they will just order it or something similar to it from AliExpress to your given address,
One more issue I forgot to mention is that they don't answer to emails when I ask why my product hasn't arrived in 2 months
4. November 2022
Bewertung ohne vorherige Einladung
Sells "metal" rings
Sells "metal" rings, order received and it's only plastic, looks very cheap and comes from china when it says "Silk and cotton London".
5. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Thank you for sharing your feedback on Trustpilot. We apologize for any inconvenience caused and regret falling short of your expectations.
Please allow us to resolve this matter by reaching out to our customer support team at info@silkandcotton.store
Best regards,
Kasper
Silk & Cotton
Fantastic customer service
Ordered rings in wrong size and managed to get them replaced. They respond quickly too and overall it was a joyful experience.
5. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear brian
Thank you for your Trustpilot review.
We are glad to hear our customer support team was able to help and correct the issue and we're delighted that we met your expectations
We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
The best customer service experience
My order went missing due to human error in my local, the Silk and Cotton team was very nice and patient that helped me tackled and track my order, and they even reship the whole order for me on their expenses! Such amazing and heart-warming company!!
5. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Ken,
Thank you for your positive review on Trustpilot!
We appreciate your feedback and are glad to hear that your experience with our services was positive.
We look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Great customer service
Ordered 2 rings in different sizes and 1 was slightly too big, I contacted the online chat and it was no issue at all to sort out a replacement, the rings seem to be good quality too
Would definitely recommend
1. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Hubbard
Thank you for your review on Trustpilot! We're thrilled to hear that you had a great experience with our team and products. Providing customer service is our top priority, and we're delighted that we met your expectations. Your satisfaction motivates us to continue delivering excellent solutions. We appreciate your trust and look forward to serving you again in the future.
Best regards,
Kasper
Silk & Cotton
Love this company
I have been ordering rings off of their site for two years now and have yet to be let down. It looks like it's a scam site due to our polluted platforms these days but even when I personally messed up an order, it took them only an hour to respond and correct my mistake. Great business and great people and am happy to keep supporting them.
24. November 2022
Bewertung ohne vorherige Einladung
Antwort von Silkandcotton
Dear Landon,
Thank you for your ongoing support and for leaving a positive review on Trustpilot. We deeply appreciate your loyalty and are delighted to have served you consistently over the years.
Your satisfaction is our ultimate reward, and we are thrilled to know that our services have consistently met your expectations. We are committed to maintaining the highest standards and ensuring that you continue to receive exceptional experiences.
Once again, thank you for being a valued customer. We look forward to serving you for many more years to come.
Warm regards,
Kasper
Silk & Cotton
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