Shoptora 

Awful company to buy from product said 5 - 7 days for delivery, after I placed the order I got an email saying blah blah blah it will take 15 - 20 days. This was a present so I emailed them, It took ages to get a response when it did come it was obnoxious response ever. Anyway the have till Monday to come up with the goods but I doubt they will honour that anyway.

Do your homework.
I was lucky in that my credit card was rejected because this site has been blocked by my card company. Also note they offer goods in Euro prices but then charge the same in UK sterling, which is not normal practice, they also state they accept AMEX but they don't when it comes to payments nor do they use paypal. Scamdoc.com gives warnings about this company and many people have left sufficient info to allow you to make a judgment call. 240 out of 240 customers giving a warning should be enough to put you off - Trust Pilot is where I should have started.... we live and learn!!

I got the email that everyone else seems to get stating:

We would like to thank you for your order placed on our website and confirm that it has been properly processed by our logistics department.
Due to a large number of orders on the chosen reference we inform you that the new delivery time is between 15 and 20 days.
As compensation for this delay, we offer you an extension of the warranty for an additional six months.
Please confirm your agreement by return of this letter.
We wish you a great day.

I requested a refund on the same day & got told it would be done within 14 days, over 21 Days later still no refund.
THEY HAVE NOT ANSWERED MY EMAILS ABOUT THIS.
I have put this problem into the hands of my credit card company now.
BE VERY CAREFUL USING THIS COMPANY

SHOPTORA have reported this review saying I should contact them by the contact form on the site I HAVE DONE THIS TWICE BUT HAVE NOT HAD A REPLY

STILL WAITING FOR REFUND NEARLY 4 WEEKS NOW
I HAD AN EMAIL SAYING IT IS BEING PROCESSED BUT THEY
JUST DON'T DO IT.

they bloody scam . Same story like many others.
Dont buy ........you will regret and they dont respond you.

Awful service. Don't respond to messages. A 1-day shipping turns into 20 days! Gonna report them and get a refund.

Same experience as everyone else, order was to take 5 till 7 days, then told 15 to 20 days, cancelled the order and now been told that it will take 14 days to recieve refund, have contacted my bank and made them aware of this transaction, they told me i must weight the 14 days and then they can open a dispute if i have not recieved my refund

Ridiculous company. Do not answer their emails ordered goods 1 month ago and I still have not received the item. Look below they are quicker to challenge all reviews than answer customer questions.

The worst customer service ever. Still waiting for my order over 17 days and there is any replies one emails. Don't order on Shoptora!!!

Horrendous company DO NOT USE!!!!
STILL WAITING FOR ITEM or REPLY or REFUND!! ANSOLUTELY DISGUSTING COMPANY AND CUSTOMER SERVICE!!!

On placing an order based on 5-7 days delivery, I received an immediate response advising me delivery was 15-20 days. I requested the order be cancelled as the extended date was unacceptable to me and to refund the monies using the contact form on their web page. To-date no communication except automated confirmation email received. Seven days later no updates, no cancellation, and monies not refunded as per their own policy.
update: Interesting Shoptora can respond to my review within 19 mins but cannot take time to respond to my request for cancellation within seven days.
Update: Email received confirming Refund within 14 days - will check 19/11/19
Update: It will come as no surprise to you all that no refunds are forthcoming, 30 days notice with credit card company will be 26th of this month where the claim will be settled with the bank.
Eurotext Import SAS who take the monies work out of premises in Paris which is a restaurant. it is listed business with a contact number which is no longer in use 0892976401. Shoptora is still active in Spain and other European destinations someone should get a grip of these.
Update 24/11/19 Careful they appear to have reopened there website as Shopora. offering the same products similar prices and delivery dates. Still no refund and contact address and message thread still not working.

Update: why report my post? Surely the time spent reviewing bad reviews is time better spent on refunding customers?

Looks like a spin off company I was scammed by last year. DO NOT WAIT FOR A REFUND!! They are prolonging the time available to initiate the charge back facility from your bank. Contact your bank immediately and ask for 'Charge Back' and they should open a case to pull the money back from the company. If it goes over charge back time limits (variable) you will have lost out. Good luck!

0 stars if possible. Partner ordered our nieces Christmas present, Only to the receive the "15-20 day delay" email that everyone else seems to have received. This seems to be regardless of the product ordered. Can't get a response from customer services (same as everyone else). Appears to be a scam.

This site takes money from you and does not send you the item! Once they get the money then they inform you that there is a delay in delivery the item and it would take 2-3 weeks . After 5 weeks we have not received the order and when trying to contact them via the contact form on their website you always receive the same answer from Alexandra !
DO NoT buy from them !

REPORTED TO ACTION FRAUD I have had same experience as other reviewers same email about 15-20 days ordered my dehumidifier in Oct 2nd still hasn't arrived their emails back are unreliable and vague when they do respond no clear evidence of my purchase arriving anytime soon a SCAM DOC reviewer pointed out that the terms and conditions page is pasted from sainsburys adding shoptora but leaving sainsburys name in inadvertently read between the lines please as I don't want this review removed as shoptora has had others reviews on here removed so I'm wording this appropriately

HERE IS A BIT OF THE QUESTIONABLE SHOPTORA TERMS
8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except: a) J Sainsbury plc (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions; b) J Sainsbury plc shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions; c) a person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits. d) No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

8.9 No delay or failure by Shoptora to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Shoptora.

Be careful shoptora closed its website and changed the name to cartbright . They told yesterday my shipment in customs and today they have disappeared !! They are scammer

Extremely poor service. Not received after over a month and poor comms. Ignored my emails and only responded asking for order number which I supplied and never received a response. Asked for refund and nothing.
I think this is a scam as per the other reviews and I will be reporting this site.

Do not order from this site. They take your money and you don't receive the product. They also refuse to refund you. I've asked 3 times now and I ordered the product over 4 weeks ago.

like many others I received the response below, I have emailed several times requesting that the order is cancelled, no reply from the company after following the companies instructions to contact them through the website. My credit card was charged, therefore I have initiated a chargeback, I would advise avoid this site, if you have used the site and your card has been charged initiate a charge back as soon as possible. I will make a GDPR request and follow up with the GDPR authorities if I do not receive a response, please do the same if you have had your time wasted by this company

"We would like to thank you for your order placed on our website and confirm that it has been properly processed by our logistics department.
Due to a large number of orders on the chosen reference we inform you that the new delivery time is between 15 and 20 days. As compensation for this delay, we offer you an extension of the warranty for an additional six months.
Please confirm your agreement by return of this letter. We wish you a great day.
Yours sincerely Alexandra"

I would give 0 starts if I could, please avoid this company, they take your money don't deliver the goods and its very difficult trying to get your money back, a scam I think. Have been waiting a month now no goods, no refund, the promise this within 14 days?? Why 14 days when there are no goods, have had to go through my bank and will be contacting trading standards. Terrible company. Would appear that any honest or bad reviews are removed by trust pilot my review is honest and matches many on the site regards Shoptora, here is the email I received from them to show how poor and curt their customer services are, "
SAS Eurotext Import
HI ,

Hello,
We understand your dissatisfaction,
Your order will be refunded under the deadline previously announced, we kindly ask you to respect this deadline, however if you oppose we will no longer be able to refund you,,
Sincerely,
Xxx
Customer service" I hope trust pilot don't remove my review.

Not received

No reply to emails,
Money been taken 2 week ago,
No goods!!!

Reporting this back through card company for refund!!!

People please keep clear!!!!