Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Mehr ansehen
Well I purchased the SunJoe mover MJ401E. It had missing parts, the plastic washer (on the handle) and the spanner (for the blade). Their solution was to dispose the unit and get a new replacement. Th... Mehr ansehen
I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim... Mehr ansehen
3.5
Akzeptabel
2068 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It came with a broken auxiliary arm to…
It came with a broken auxiliary arm to hold the handle on, and your service department said they couldn’t do anything for me. I thought that was not good. It had a part number, but they said they don’t. They don’t have that.
3. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you've had. Receiving a product with a broken auxiliary arm and then being unable to obtain the replacement part you needed is understandably frustrating. This is not the level of product quality or customer service that we strive to provide.
We would appreciate the opportunity to review your experience further and look into any alternative options that may be available. At your convenience, please contact our Customer Service team at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10:00 AM to 6:00 PM EST. Our team will be happy to gather additional details and further evaluate your concern.
We also want you to know that your feedback is extremely valuable to us. It helps us identify opportunities for improvement in our product quality, parts availability, and overall customer service. Your comments will be shared with the appropriate teams as part of our ongoing efforts to enhance our products and the customer experience.
Once again, we sincerely apologize for the inconvenience and disappointment you've encountered.
Thank you for your patience, understanding, and for giving us the opportunity to learn from your experience.
Bought a slow joe have never used it…
Bought a slow joe have never used it still in the box battery won't take a change and they will not do anything about it ,can't even tell me where to have it fixed at
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Carla,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had, as this is not the level of quality or service we strive to provide to our customers.
After reviewing your account, we found that the unit was purchased in 2020, which places it outside of the applicable warranty period. We also sent you an email last Thursday regarding this matter to provide additional information.
We truly value you bringing this experience to our attention. Customer feedback is extremely important to us, as it helps us identify opportunities to improve both our product quality and the overall customer service experience. Please know that your comments will be shared with our team and taken into consideration as we continue working toward future improvements.
Once again, we sincerely apologize for the disappointment and frustration this situation has caused. We appreciate you taking the time to share your experience, and we thank you for your understanding.
100' Hoses
I had two 100' hoses that failed. Both hoses were replaced without any complications. This issue was handle expertly.
25. Juni 2026
Antwort von Shopjoe
Hello Mike,
Thank you so much for taking the time to share your experience and for your kind words. We truly appreciate your patience and are grateful for the opportunity to make things right. It’s wonderful to hear that the replacement process for both of your 100' hoses was smooth and handled to your satisfaction.
Your feedback means a great deal to our team, as we strive to provide the best possible service with every interaction. Thank you for choosing Shop Joe and for placing your trust in us. If you ever need assistance in the future, please don't hesitate to reach out—we're always happy to help!
The person I spoke with in the phone…
The person I spoke with in the phone was very helpful and polite
24. Juni 2026
Antwort von Shopjoe
Hello Diane,
Thank you for taking the time to share your feedback! We're delighted to hear that the representative you spoke with was helpful, polite, and provided you with a positive customer service experience. Delivering friendly, knowledgeable, and attentive support is something we strive for every day, and it's wonderful to know we met your expectations.
We truly appreciate your kind words and your support. Thank you for choosing Shop Joe, and please don't hesitate to reach out if there's ever anything else we can assist you with. We're always happy to help!
Angela Yanong provided outstanding…
Angela Yanong provided outstanding customer service. I was very impressed. Thank you Angela!!
25. Juni 2026
Antwort von Shopjoe
Hello Chuck,
Thank you for your wonderful feedback. We’re delighted to hear that you found Angela's customer service outstanding and that you were so impressed.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with Angela and the rest of our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
Antwort von Shopjoe
Dear Nina,
Thank you for your positive feedback. We are pleased to learn that you had an excellent experience with our customer service and found our team to be clear and helpful.
Our objective is to provide support that is clear, friendly, and reliable, and we are glad to have been of assistance. We sincerely appreciate you taking the time to share your experience and for choosing our services.
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for your kind feedback! We're delighted to hear that we were able to resolve your issue quickly and provide the prompt service you deserved.
Your satisfaction is our top priority, and it's always rewarding to know our team was able to make your experience a positive one. We truly appreciate your support and your trust in Shop Joe.
Thank you for choosing Shop Joe. If you ever need assistance in the future, we're always here to help!
Snow Joe snow blower
I ordered a snow Joe snow plow from Walmart website. When I received the package, the box was severely damaged. It had 2 shipping labels where it had been sold and returned by another person. Parts were sticking out of the box , box had been retaped several times. Was missing all the hardware, and unit was scratched up on bottom. Apparently it had been used and returned. Delt with company via email for 3 months trying to resolve issues. My biggest complaint was that there employees didn’t look at the return, simply stuck a new shipping label on it and sent it too me . I would advise anyone NOT to buy anything from snow Joe . Very poor customer service!!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear JC,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of quality or service we aim to provide.
We understand your concerns regarding the condition of the product you received and the difficulties you encountered while trying to resolve the matter. We recognize how disappointing this experience must have been and regret that it did not meet your expectations.
Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly value your feedback and will review this matter with our team to help improve our products, processes, and customer service experience. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
Evelyn Cebe earned 5 Stars!
Evelyn Cebe assisted me with a problem that I had with the delivery of my SunJoe pressure washer. I called back the next day to confirm something and Evelyn Cebe remembered me and picked right back up where we left off. It’s a breath of fresh air in a world where the robots try to (un)successfully solve all our issues. Evelyn deserves the 5 Stars I am giving.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Russ,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you received attentive and personalized support throughout the resolution of your concern.
It is especially rewarding to know that the consistent follow-up and level of care you received made a positive impression. We truly appreciate your kind recognition of our team member's dedication and will be sure to share your thoughtful comments.
Thank you again for your support and for choosing Sun Joe.
Customer service was so nice easy to…
Customer service was so nice easy to understand and solved our problem with the product
24. Juni 2026
Antwort von Shopjoe
Hello Carol,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you in a friendly, clear, and efficient manner. Providing responsive support and making the resolution process as smooth as possible are top priorities for us, so it's wonderful to know that your concern with the product was resolved to your satisfaction.
Your feedback means a great deal to our team and serves as encouragement to continue delivering the high level of service our customers deserve. Thank you for choosing our product, and please don't hesitate to reach out if you ever need assistance in the future. We're always here to help!
Missing the part that holds the hose
Missing the part that holds the hose. Called customer support and they said they don’t have it in stock so I am on a waitlist
25. Juni 2026
Antwort von Shopjoe
Dear Ron,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the unavailable replacement part and the delay in obtaining it. Please know that someone from our team will be reaching out to you and will provide updates as they become available.
We truly value your feedback and appreciate your patience and understanding. If you need immediate assistance, please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
Satisfied customer
The warranty on my water hose was honored by Snow Joe. It was replaced easily through a telephone call. The email address I first sent, which was printed on the paperwork that came with the hose, was an incorrect email address. Thus, I thought I was being ignored. Once I called, the rep gave me a correct email address. I had to attach a copy of my receipt, and my replacement hose was sent and received a few days later. The remaining warranty on the replacement hose was the same as the remaining warranty on the first purchase, which is ok. So I have over a year warranty left on the replacement hose.
25. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're delighted to hear that your warranty claim was resolved smoothly and that our team was able to assist you in getting your replacement hose processed and delivered promptly.
We appreciate your patience regarding the initial email issue and are glad our representative was able to provide the correct contact information and guide you through the remaining steps. Providing knowledgeable, responsive, and efficient support is one of our top priorities, and it's rewarding to know our team was able to make the warranty process as seamless as possible.
Thank you for choosing Shop Joe. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Garden lights
I purchased the garden lights off QVC. It was my mistake not reading the product reviews before purchasing. 7 out of the 8 work fine. When I contacted the company they no longer have any in stock nor have any expectation too, they offered a store credit but nothing they had I needed. Situation still not resolved.
25. Juni 2026
Antwort von Shopjoe
Hello Douglas,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced and understand how disappointing it is when a product does not perform as expected, especially when a replacement is not readily available.
We understand that the available resolution did not fully meet your needs. Please rest assured that one of our team members will be following up with you shortly to further review your case and determine whether there are any additional options available to help resolve this matter.
We truly appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention, and we look forward to assisting you further.
The information you gave me help me to…
The information you gave me help me to reset my washing pressure machine
Thanks !
24. Juni 2026
Antwort von Shopjoe
Hello Rosaire,
Thank you for your wonderful feedback. We're delighted to hear that the information we provided helped you reset your pressure washer and get it working again.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it's always rewarding to know that our guidance made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again whenever you need us. Enjoy using your pressure washer!
Long wait on hold and rep did not help…
Long wait on hold and rep did not help with my issue.
24. Juni 2026
Antwort von Shopjoe
Hello Nelson,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we understand how frustrating it can be to experience a wait while seeking assistance.
While we regret that we were not able to provide the outcome you were hoping for, our representative did provide detailed information regarding the replacement part you were inquiring about. Additionally, after learning that the part you received was not the correct one for your unit, our representative explained the issue and provided guidance to help identify the correct replacement part for your machine. Our goal is always to ensure our customers receive accurate information and the best possible support throughout the process.
We truly appreciate you sharing your experience, as your feedback helps us identify opportunities to improve both our products and the service we provide. Thank you for giving us the opportunity to assist you.
Bought a mower, didn’t last
Bought a mower, barely lasted a year. They sent a replacement that also lasted just over a year. But the “two-year warranty” paperwork that came with the replacement was worthless, as they said the start date for the replacement was the original date of purchase. I have a flat 1/4 acre yard in NE Florida. If a mower won’t last a year cutting my yard, it’s not even worth the admittedly low price. Will never buy one of their products again
25. Juni 2026
Antwort von Shopjoe
Hello Dan,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with your mower and understand how disappointing it must have been, especially after experiencing a similar issue with the replacement unit.
We also understand your frustration with the outcome of your case. While we recognize this was not the resolution you were hoping for, the resolution provided was the one applicable to your unit based on the information available at the time.
We appreciate your honest feedback, as it helps us identify opportunities to improve both our products and the overall customer experience. Thank you again for sharing your thoughts with us.
Best On the Earth
"I want to give a huge thank you to Percival and the Shop Joe team! The customer service has been absolutely exceptional. they stood behind their brand,their products and They responded quickly, acted professionally, and made the whole process incredibly smooth. Five stars for outstanding customer care!"
Best regards,
23. Juni 2026
Antwort von Shopjoe
Hello Sam,
Thank you so much for your wonderful review! We're truly grateful for your kind words and are thrilled to hear that you had such a positive experience with Percival and the Shop Joe team.
Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to know that our team's responsiveness, professionalism, and commitment to standing behind our products made the process smooth and enjoyable for you.
We'll be sure to share your thoughtful feedback with Percival and the rest of the team—they'll be delighted to know their efforts made such a positive impact.
Thank you again for your trust, your support, and your positive rating. We truly appreciate you being a valued Shop Joe customer!
I purchased the extended warranty…
I purchased the extended warranty expecting timely support, but the entire experience has been extremely disappointing.
To begin with, I had to follow up multiple times even after the recommended response timeframe had already passed. Eventually, I was told that the issue was not covered under the warranty, but that they would make a one-time exception. However, they then informed me that the required replacement part was out of stock.
Instead of providing a solution, I was placed on a waitlist and told to call back whenever the part becomes available so it could be shipped. When I asked for an estimated timeline, I was told there isn’t one—it could take one month, two months, or even longer.
As a customer who paid extra for an extended warranty, this level of service is unacceptable. An extended warranty should provide confidence and support when issues arise, not endless follow-ups, uncertainty, and indefinite delays. I am still waiting for the replacement part, and my planned work has been put on hold because of this.
The lack of communication, accountability, and any reasonable estimate for resolution has made this a very frustrating experience.
24. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience and for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced throughout the warranty process. We understand how disappointing it must be, especially after purchasing an extended warranty with the expectation of receiving timely support and a smooth customer service experience. We also recognize the impact that the delays and uncertainty have had on your planned work, and we regret that your experience has not met your expectations.
Please accept our sincere apologies, as this is not the level of service we strive to provide. We are committed to delivering a positive customer experience, and we understand how important clear communication, timely assistance, and reliable support are to our customers.
We truly value your feedback, as it helps us identify opportunities to improve not only our customer service processes but also our overall product support and service standards. Your comments will be carefully reviewed internally so that we can better understand what occurred and continue improving the experience we provide.
Please rest assured that a member of our team will be reaching out to you regarding this matter. We appreciate your patience while we review your concerns and ensure that the appropriate follow-up is carried out.
Once again, we sincerely apologize for the inconvenience and disappointment this experience has caused. Thank you for your patience, understanding, and for taking the time to share your feedback with us. Your comments are important and will help us continue to improve the quality of our products and the level of service we provide to all of our customers.
Hidden Lower PSI limit
Two things:
1. The surface cleaner has an important lower psi limit that is only noted in the troubleshooting section of the owners manual! Had this limit been plainly stated, I would’ve known not to purchase the cleaner.
2. I was told that I would receive a full refund minus $14 shipping. In fact ~$30 was deducted.
24. Juni 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns regarding the product information, particularly the lower PSI requirement, and we regret any inconvenience caused by the way this information was presented. We also apologize for any confusion regarding your refund and the amount that was deducted.
Your feedback is important to us, as it helps us identify opportunities to improve both our product information and our customer service experience. Please be assured that we will review the concerns you have raised internally to better understand what occurred.
If there is anything further we can assist you with, or if you have any additional questions, please do not hesitate to reach out to our customer support team. We appreciate your patience and understanding, and thank you again for sharing your experience with us.
Customer service answers right…
Customer service answers right away.They bend over backwards, to accommodate any issue that you might have
24. Juni 2026
Antwort von Shopjoe
Hello Alan,
Thank you so much for your kind words and for taking the time to share your experience with us.
We truly appreciate your positive feedback and are delighted to hear that our customer service team was able to respond promptly and provide the support you needed. Our team is committed to going above and beyond to assist our customers, so it's rewarding to know that our efforts made a positive difference in your experience.
Your feedback means a great deal to us and serves as encouragement for our team to continue delivering the high level of service our customers deserve. Thank you once again for your support and for choosing us. We look forward to serving you again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.