Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim... Mehr ansehen
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Mehr ansehen
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Mehr ansehen
Unternehmen hat geantwortet
3.5
Akzeptabel
2067 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
When I got it to charge the battery
When I got it to charge the battery, the battery was dead. It was not chargeable. We tried to charge it, and it didn’t work. Still waiting for a replacement.
28. Juli 2026
Antwort von Shopjoe
Hello Carol,
Thank you for taking the time to share your feedback. We're sorry to hear that the battery was not able to hold a charge and that you experienced issues with your product right after receiving it.
We understand how disappointing it can be to encounter a problem when you are ready to use your item, and we apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. One of our team members will reach out to you to follow up on the replacement availability and provide further assistance to help address your concern.
Thank you for your patience and for giving us the opportunity to make this right.
Antwort von Shopjoe
Hello Ted,
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience has been positive. We understand that you are still waiting for your replacement part and apologize for any inconvenience this delay may have caused.
We appreciate your patience and understanding while this matter is being addressed. Your feedback regarding the availability of replacement parts is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for sharing your feedback and for choosing Shop Joe. We truly appreciate your support.
They went above & beyond my problem &…
They went above & beyond my problem & replaced the entire unit. Very thorough.
25. Juli 2026
Antwort von Shopjoe
Hello Margaret,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to go above and beyond in assisting with your concern and provide a replacement unit.
We truly appreciate your kind words regarding the thoroughness of the support you received. Ensuring our customers receive the assistance they need and a proper resolution is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
SunJoe leaf blower stopped working
Our SunJoe leaf blower stopped working. SunJoe took time to help get our blower back on track. Their customer service department were helpful and made the process very easy.
25. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're glad to hear that our Customer Care team was able to assist you with your leaf blower concern and help get your product back on track.
We truly appreciate your kind words about the helpfulness and ease of the support process. Providing our customers with efficient and reliable assistance is something we value, and we're happy to know we were able to make the experience smooth for you.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
Well I purchase so far 2 Pressure…
Well I purchase so far 2 Pressure washer from Joe. Unfortunatelly you don't Cary any spare parts .
25. Juli 2026
Antwort von Shopjoe
Hello Tullio,
Thank you for taking the time to share your feedback. We truly appreciate your continued support and for choosing our pressure washers for your needs.
We're sorry to hear about your frustration regarding the availability of spare parts. We understand how important it is for customers to have access to the parts needed to maintain and continue using their products.
It appears that you have already been assisted by one of our team members regarding the part you were looking for. We hope the information and assistance provided helped address your concern. Your feedback about parts availability is valuable and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Dependable product that performs as…
Dependable product that performs as advertised.
Support was quick and great when it was needed. Friendly knowledgeable support person quickly addressed our problem and solved our concern in a timely manner.
28. Juli 2026
Antwort von Shopjoe
Hello Ron,
Thank you so much for taking the time to share your experience. We're delighted to hear that you found our product dependable and that it has performed as expected.
We truly appreciate your kind words about our support team. Providing quick, friendly, and knowledgeable assistance is something we strive for, and we're glad to know that your concern was addressed promptly and resolved to your satisfaction.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
Didn't help solve any problems
Didn't help solve any problems. Worthless customer service
28. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations and that you feel your concerns were not properly addressed.
We understand how frustrating it can be when you reach out for assistance and do not receive the resolution you were hoping for. Your feedback is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for bringing this matter to our attention and for giving us the opportunity to improve.
I had a problem with an item
I had a problem with an item. Instead of sending my a part, they sent me a new item. I think this is great.
27. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you and provide a replacement for your item.
We truly appreciate your kind words and are pleased that we could help resolve your concern by providing a solution that allowed you to continue using your product. Ensuring our customers receive the support they need is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your support and trust in our products.
I spoke with your representative (MT)…
I spoke with your representative (MT) this morning. I was treated and addressed with respect. I was given a replacement for the original garden hose with no complications. Mr. MT made the whole experience smooth and professional with key information to improve our use of their product.
Thank you!!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that our representative, MT, was able to provide you with respectful, professional, and helpful assistance.
We're pleased to know that your garden hose concern was resolved smoothly and that the replacement process was handled without complications. Providing clear information and making sure our customers feel supported is something we value greatly.
We will be sure to share your positive feedback with MT and our team. Thank you again for your trust and for choosing Shop Joe. We sincerely appreciate your support!
Terrible You can’t get replacement…
Terrible You can’t get replacement parts and they want you to buy a new item.
28. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the availability of replacement parts and understand how disappointing it can be when you are unable to find the parts you need to continue using your product.
We appreciate you bringing this concern to our attention. Your feedback regarding parts availability is important to us and will be shared with the appropriate team as we continue working to improve our products and customer experience.
Thank you again for sharing your experience and for giving us the opportunity to improve.
Customer service Top Notch
Like to say Customer service is Top notch in my experience. I explained my mom ordered the leaf blower from QVC in Dec & didn’t opened pkg until late May which after charging the battery it was dead. Replaced with new and received in a couple days later in the mail. Works great!!!! Thank you so much for all your help in this matter….🤗
28. Juli 2026
Antwort von Shopjoe
Hello Dorian,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Customer Care team was able to assist you with your leaf blower and provide a replacement battery promptly.
We understand how disappointing it must have been to discover the battery issue after opening the package several months later, and we're glad our team was able to help make the process smooth and get a replacement to you quickly. It's even better to know that everything is now working great!
Your kind words and recognition of our team's service truly mean a lot to us. Thank you again for your trust, your patience, and for choosing Shop Joe. We sincerely appreciate your support!
Terrible service,product got lost in…
Terrible service,product got lost in shipping , which I readily think they never had the product to begin with.After about ten day's of jerking me around I just protested it with credit card company.
28. Juli 2026
Antwort von Shopjoe
Hello William,
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered with your order and understand how frustrating it must have been to experience shipping delays and not receive the product as expected.
We sincerely apologize for the inconvenience and disappointment this situation has caused. We appreciate you bringing your concerns to our attention, as your feedback helps us identify opportunities to improve both our service and our customers' experience.
We understand that you chose to work with your credit card company to resolve the matter, and we hope the issue has since been addressed to your satisfaction.
Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.
Product failure
I had an issue with a product they replaced it. It also had issues do they refunded me the money.
28. Juli 2026
Antwort von Shopjoe
Hello Herbert,
Thank you for taking the time to share your experience. We're sorry to hear that you encountered issues with your product and that the replacement did not resolve the concern.
We appreciate your patience throughout the process and are glad to hear that a refund was provided to help address the situation. We understand how important it is to have a resolution that works for you.
Thank you again for sharing your feedback. We truly appreciate the opportunity to assist and improve your overall experience.
My lawnmower doesn't work and nobody…
My lawnmower doesn't work and nobody will gobthe extra mile for me
Still waiting for smoene to call.me 416 419 6661
27. Juli 2026
Antwort von Shopjoe
Hello Jeff,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you experienced issues with your lawnmower and that your concern did not meet your expectations.
We understand how frustrating it can be when a product does not work as expected, and we sincerely apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. It appears that you are already being assisted by one of our team members with the available resolution provided based on the details of your concern. We hope the steps and assistance offered help address the issue and improve your experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Antwort von Shopjoe
Hello Dean,
Thank you so much for taking the time to share your kind words. We truly appreciate your feedback and are grateful to hear that you found our team to be kind and professional.
Your support and appreciation mean a great deal to us and encourage our team to continue providing helpful and respectful service to our customers.
Thank you again for your thoughtful message and for choosing Shop Joe. We sincerely appreciate you!
Antwort von Shopjoe
Hello Raed,
Thank you for taking the time to share your feedback. We're glad to hear that our team was able to respond quickly and assist you when you experienced an issue with your item.
We truly appreciate your recognition of our efforts to provide prompt and reliable support. Your feedback means a great deal to us and motivates our team to continue delivering a positive customer experience.
Thank you again for choosing Shop Joe. We sincerely appreciate your support!
Hose replacement
I had an issue with my hose and they were able to replace without any problems. Very easy and efficient.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that your hose concern was resolved smoothly and that our team was able to provide a replacement without any hassle.
We truly appreciate your kind words about the ease and efficiency of the process. Providing helpful and timely support is important to us, and we're glad we could assist you.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your support!
Product not working out of the…
Product not working out of the box.Borderline customer support
28. Juli 2026
Antwort von Shopjoe
Hello Horatius,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product did not work as expected right out of the box and that your experience with our customer support did not meet your expectations.
We understand how disappointing it can be to receive a product that requires assistance immediately, and we sincerely apologize for the frustration this has caused.
We appreciate you bringing this matter to our attention. It appears that you have already been assisted by one of our team members regarding your concern, and we hope your issue was properly addressed. Your feedback regarding both the product experience and customer support is valuable and will be shared with the appropriate team as we continue working to improve.
Thank you again for your feedback and for giving us the opportunity to address your experience.
Poor customer service
I called to report a problem with my brand new pressure washer, it was physically broken when it arrived. I was told to send pictures and jump through hoops to see if it was covered. I was told that someone would contact me for further instructions, no one did. I finally called back and was told that I could send it back for replacement, I was also told it would take 3 days upon receipt of my shipping confirmation via UPS. I had to call back again because I had not received the new one in 3 days. I was told 3 to 5 days at that point. Your customer service is very poor and was up to me to follow up and make it right. I don't think you understand how customer service is supposed to work. I won't be buying anything else from you people again.
25. Juli 2026
Antwort von Shopjoe
Hello James,
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced throughout the replacement process. This is not the level of service we aim to provide, and we understand how disappointing it must have been to have to follow up multiple times regarding your replacement.
Upon checking, we can confirm that the replacement pressure washer was delivered yesterday, Monday, August 3. We sincerely apologize for the delay and for the inconvenience caused by the circumstances surrounding your replacement. We understand that timely communication and clear follow-up are important parts of providing a positive customer service experience.
We truly value your feedback, as it helps us identify areas where we can improve both our product quality and overall customer service. Your comments will be shared with the appropriate team for further review and consideration. Once again, we apologize for your experience and appreciate your patience and understanding throughout the process.
My rotary lawn mower is excellent for…
My rotary lawn mower is excellent for cutting my 500 square foot golf course tiff lawn. Grass catcher needs to be emptied more often . Very quiet light weight operating mower.
27. Juli 2026
Antwort von Shopjoe
Hello Steve,
Thank you for taking the time to share your experience with your rotary lawn mower!
We’re delighted to hear that it has been performing excellently for maintaining your 500-square-foot golf course turf lawn. It’s wonderful to know that you appreciate the mower’s quiet operation and lightweight design, which can make regular lawn care more convenient and enjoyable.
We also appreciate your feedback regarding the grass catcher needing to be emptied more frequently. Customer feedback like yours is valuable and helps us better understand how our products perform in different lawn-care applications.
We’re pleased to hear that the mower has been a great addition to your lawn-care routine, and we truly appreciate your support and choosing Shop Joe!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.