Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim... Mehr ansehen
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Mehr ansehen
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Mehr ansehen
Unternehmen hat geantwortet
3.5
Akzeptabel
2067 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This is the 2nd time where I had a…
This is the 2nd time where I had a problem with SUNJOE device and I find them trustworthy of their warranty policy to replace the product. My agent Patty was very professional and helpful in completing my complaint and she made sure we finished the claim the same day.
24. August 2026
Bewertung ohne vorherige Einladung
Today was a much better experience than…
Today was a much better experience than the first time I tried to contact ShopJoe. Christian called me back in a very reasonable time (first experience was on hold for an hour and then automatically disconnected) today after asking for a callback... I'd recommend doing that.
Christian was knowledgeable, asked good questions and only spent a couple of minute with me being on hold. He got the info I requested and assured me that if I had another question or issue, just get back in touch with them.
My opinion, customer service, great customer service, needs to be in place or the business will not survive.
So Christian saved our faith in ShopJoe. He and his team should be rewarded.
24. August 2026
Bewertung ohne vorherige Einladung
ShopJoe and Sunjoe Experience
Patty was very helpful and efficiency,great job
24. August 2026
Bewertung ohne vorherige Einladung
Sunjoe with the win…..AGAIN
I needed a piece that broke on my shop blower, I was just looking to get it replaced, and Joanna with customer service couldn’t find a part so she got me a warrantee replacement. The entire process was easy and fast (15 mins). Agree was great
Thanks
22. August 2026
Bewertung ohne vorherige Einladung
Buy one, you’ll never regret it
This is the second son Joe pressure washer we have had and we love them. Customer service is excellent. Our first one was 4 years old and did not have any issues, but I ran over the hose connection with my car so we ordered the 2nd one. Highly recommend this product, it works exactly like they say it will.
21. August 2026
Bewertung ohne vorherige Einladung
Poor product, worse support.
The dethatcher/scarifier I ordered arrived with a critical part missing, making the dethatcher unusable. They wouldn't refund my money, and can't send another one because they are on back order.
21. August 2026
Bewertung ohne vorherige Einladung
I purchased a 50' AquaJoe Flexible…
I purchased a 50' AquaJoe Flexible garden hose with a 3 year extended warranty. It developed a leak at the seam. In April I called customer service and was not successful in getting it replaced. Today August 21st 2026 I tried again and was successful thanks to Christian my customer service representative. He handled the issue after asking some questions, and sent email confirmation a replacement was being sent. I now own 4 Aqua Joe garden hoses, 3 Aqua Joe sprinklers, and 1 Sun Joe pressure washer. I'm old school and not the best at electronics so sending receipts is difficult for me to do. In April I provided the company, date, of my purchase. Maybe something can be done for folks like me who don't understand how to electronically attach or send a receipt. Since I had a extended warranty Shop Joe already had the serial number. That in my opinion should have been sufficient for a replacement to be sent. Thankfully I got Christmas my CSR and he took ownership of the problem and mitigated by warranty Replacement.
21. August 2026
Bewertung ohne vorherige Einladung
Great call representative Jolly
Great call representative Jolly, was great. AI has nothing on her now thats customer service. Thank you
21. August 2026
Bewertung ohne vorherige Einladung
Representative was very knowledgable…
Representative was very knowledgable and helped me with my issue. Love their lawnmower and soon I will be ordering their power washer.
21. August 2026
Bewertung ohne vorherige Einladung
Too long a wait to get through on the…
Too long a wait to get through on the phone. And then no chance of shipping the item to Canada… No Canadian distributor.
21. August 2026
Bewertung ohne vorherige Einladung
Broken tiller
S/w Jelly Mae she replaced my broken tool with a complete upgraded version no hassle
21. August 2026
Bewertung ohne vorherige Einladung
The wrong item was sent.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Robert,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by receiving the incorrect item. We understand how disappointing it can be when an order does not arrive as expected.
We would be happy to assist in addressing this matter. Please reach out to our Customer Service team at 1 (866) 225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can review your concern and provide the appropriate assistance.
We appreciate your patience and the opportunity to help resolve this issue.
Best Regards,
Customer Service Team at Shop Joe
Christian was very helpful in assisting…
Christian was very helpful in assisting with a return. He took care of me quickly and professionally. I really appreciated his friendliness and efficiency.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that Christian was able to assist you with your return quickly, professionally, and with genuine friendliness.
We truly appreciate your kind words and are glad that our team was able to make the process smooth and efficient. Your feedback means a lot to us and encourages us to continue providing the level of service our customers deserve.
Thank you again for choosing Shop Joe and for recognizing Christian's excellent service!
Excellent Customer Service
Joanna Rose Juanillo Was the agent who assisted me with support on my Jetson Pixel hoverboard. Not only was she extremely responsive, she was able to help me get my issue resolved very quickly. I was impressed with the level of support I received. Good customer service is hard to come by these days. Thank you Joanna!!
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Alex,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team was able to provide responsive and efficient assistance and help resolve your concern with your unit.
We truly appreciate your kind words and recognition of the support you received from our team. Providing prompt, helpful, and attentive customer service is very important to us, and your feedback is a great encouragement to continue delivering a positive experience for our customers.
Thank you again for your appreciation and for taking the time to leave a review. We sincerely value your support and are grateful for choosing Shop Joe.
Best Regards,
Customer Service Team at Shop Joe
Over 20 minute wait for service.
The call line stated 1-3 minute wait. Then it stated less then 3 minute wait. Then it went back to 3 minutes. Then it went back to 3 minutes. Then it went back to 3 minutes..... stopped counting these messages! Then it said , "next in line". The total wait was over 20 minutes. call was at 11:16 am
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback about your experience with our customer service. We're sorry to hear that the estimated wait time repeatedly reset and that you ultimately waited more than 20 minutes before reaching a representative. We understand how frustrating it can be when the estimated wait time does not accurately reflect the actual time spent on hold.
We sincerely apologize for the inconvenience and appreciate you bringing this experience to our attention. We value your time and understand the importance of providing a more efficient and transparent customer service experience.
Thank you again for sharing your feedback and for giving us the opportunity to address your concerns.
Purchased 10" battery operated sno joe…
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownership. Called, emailed "sno joe" folks only to discover no one in my area repairs sno joe's, nor could anyone from sno joe recommend a fix. SOOOO, i would not waste my money on any of these products.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're truly sorry to hear that your 10-inch cordless Snow Joe shovel began experiencing intermittent starting and stopping after only a couple of years of limited use. We understand how disappointing it is to have a product stop working properly and then have difficulty finding a repair option or solution.
We sincerely apologize for the frustration and inconvenience this has caused. One of our team members will be reaching out to you directly to follow up on your concern, review the details of your experience, and provide further assistance.
Thank you again for bringing this matter to our attention and for giving us the opportunity to address your concerns.
Very pleased!
The customer service person showed concern, gave suggestions for options to try to resolve the problem with my sprinkler, then resolved it quickly & efficiently. Very pleased! Good quality & brand.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that our Customer Care team took the time to understand your sprinkler concern, provided helpful options, and was able to resolve the issue quickly and efficiently.
We're also happy to know that you're pleased with the quality of the product and the brand. Your satisfaction means a great deal to us, and feedback like yours encourages our team to continue providing thoughtful and effective support.
Thank you again for choosing Aqua Joe and for your kind words. We truly appreciate your support!
Michael tampons helped me process a…
Michael tampons helped me process a warranty claim. He was very helpful.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for sharing your positive experience with our Customer Care team! We're glad to hear that one of our team members was able to assist you with processing your warranty claim and provide helpful service.
We truly appreciate your kind feedback and are grateful for the opportunity to assist you. Your satisfaction is important to us, and we’ll continue striving to provide the same helpful and efficient service to every customer.
Thank you again for choosing Shop Joe and for your support!
Called for warranty issue with garden…
Called for warranty issue with garden hose. Very efficient and prompt. Replaced defective hose . Very accommodating
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to assist you promptly and efficiently with your garden hose warranty concern and provide a replacement for the defective hose.
We truly appreciate your kind words about our team's accommodating service. Feedback like yours means a lot to us and encourages us to continue providing helpful and responsive customer support.
Thank you again for choosing Shop Joe and for your continued support!
Horrible experience
Horrible experience. Get told for months that his go kart is coming back in stock to find out it hasn't. Offered a gift card to get one somewhere else and said we were good to go. Now saying they cant and only store credit. All their products are junk. STAY CLEAR
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment you've encountered regarding the extended wait for your go-kart and the confusion surrounding the resolution options.
We understand how upsetting it must have been to receive updates about the go-kart returning to stock, only to find that it remained unavailable. We also apologize for any confusion regarding the options provided to address your concern.
It appears that one of our team members is already handling your case and assisting you with your concerns. We hope the assistance provided helps clarify the situation and leads to a satisfactory resolution.
We sincerely appreciate your patience and the opportunity to address your concerns. Thank you for bringing your experience to our attention.
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