Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Mehr ansehen
Well I purchased the SunJoe mover MJ401E. It had missing parts, the plastic washer (on the handle) and the spanner (for the blade). Their solution was to dispose the unit and get a new replacement. Th... Mehr ansehen
I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim... Mehr ansehen
3.5
Akzeptabel
2068 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Snow Joe update
This review is an update regarding the previous one star rating I gave Snow Joe do to the fact that their customer service did not respond to my concern regarding a failed
garden hose I purchased from them. The update is that after leaving a one-star rating on Trust Pilot I was contacted by Snow Joe within 2 days. After a brief discussion with their customer service they agreed to send me another garden hose to replace the one that had failed. So, first of all I want to give a big thanks to Trust Pilot and secondly, I have to say that I am thankful to Snow Joe for doing the right thing. This replacement I was told is a ONE-TIME REPLACEMENT WITH NO WARRANTY! I'll have to see how this new hose holds up over time. Will update if needed.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Tim,
Thank you for taking the time to provide this update. We sincerely appreciate the opportunity to address your concerns and are glad our team was able to assist you with a replacement for your garden hose.
We understand how frustrating it can be when a product does not perform as expected, and we appreciate your patience while we worked toward a resolution. Your feedback is valuable to us, as it helps us improve both our products and customer experience.
We are grateful for your willingness to give us another chance and hope the replacement hose serves you well. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing Shop Joe.
SnowJoe Junk Products
I purchased the Snowjoe AQUAJOE garden hose about
a year ago a half ago. At the time we were about to
relocate to another location. I packed away the NEW hose still in it's original package. It was stored in our garage for about a year and a half. We never did relocate as planed. A few days ago I hooked up my NEW hose and all was fine, within two days I went out to do some watering and when I turned on the faucet the New hose was spurting water just below the female end. . I emailed SnowJoe to tell them of my disappointment!!! Have had NO RESPONSE.
Don't waste your money on their JUNK PRODUCTS!!!
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Tim,
Thank you for your feedback, and we sincerely apologize for the experience you've had with your Aqua Joe Garden Hose. This is certainly not the level of quality or service that we strive to provide, and we understand how frustrating it must have been to discover an issue with a product that had remained unused in its original packaging.
Based on your review, you mentioned that the hose was purchased approximately a year and a half ago. We stand behind the quality of our products and offer a standard 2-year warranty on eligible items. We would like the opportunity to look into this matter further and review your previous contact with our team. Could you please provide the email address you used when reaching out to us?
Alternatively, for more immediate assistance, please contact our Customer Support team at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST. Our team will be happy to investigate this issue further and work toward a resolution. We appreciate your patience and look forward to assisting you.
Excellent response to problem
Excellent response to problem.shaft seal failure during third use. Tiller is much better than expected and very powerful.
Service was outstanding!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Jack,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found the tiller to be powerful and that it exceeded your expectations.
We're also pleased that our team was able to provide an excellent response and outstanding service regarding the shaft seal issue. Your kind words mean a great deal to us and serve as encouragement for our team to continue delivering the best possible customer experience.
Thank you for choosing our product and for your valuable feedback. If you ever need assistance in the future, please don't hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10:00 AM to 6:00 PM EST.
I purchased a power washer
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up speaking to Christian Culaba who was super helpful. He did the registering for me and answered questions I had. He was knowledgeable, courteous, listened to my needs and a joy to talk too. I haven't tried the washer out yet but plan on it shortly and will give another review. I would have given a 5 star if I didn't have to wait for someone to pick up or I had a good website to go to. TY to Christian for his wonderful service. The delivery was super fast.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Nancy,
Thank you for sharing your detailed feedback. We’re glad to hear that Christian Culaba was able to assist you with the registration process and answer your questions. We’ll be sure to pass along your kind words to him—he’ll appreciate the recognition for his helpful and courteous support.
We’re sorry for the inconvenience you experienced with the website and the delay in reaching our customer service team. Your comments are important, and we will use them to improve both our registration process and response times so future customers have a smoother experience.
We’re also happy to hear your delivery was super fast, and we hope you enjoy using your power washer once you’ve had a chance to try it out. If you need any assistance moving forward, our team is always here to help.
Thank you again for choosing us and for taking the time to share your experience.
Terrible customor service and defective products
My leaf blower/vacuum broke after just a few uses and was still well within warranty period. It took several weeks of going back and forth with customer service to find out they could not replace it because they had no other leaf blower/vacuums available. Said they could only give me store credit. I told them I couldn't use store credit because they had no leaf blower/vacuums available, and I didn't need anything else they sell. So after a lot of back and forth, they agreed to send me a visa gift card in the amount I paid for the item, once they received my broken unit back. I mailed my broken unit back to them, and now over two months later, I have still not received my gift card, even after contacting them several times. Extremely disappointed and frustrated with this company. Will absolutely never purchase anything from Shop Joe again. This is all over $100. You would think they value their customers enough to not make them jump through hoops and wait months for a simple refund of a defective item. I don't like to leave negative reviews, but now I am so fed up. I feel the negative review is well-deserved in this situation.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Grace,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the product failure, the challenges you encountered during the warranty process, and the delays in receiving a resolution. We also recognize how disappointing this experience has been after multiple follow-ups.
Please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
We truly value your feedback and will review this matter with our team to help improve our processes and customer experience moving forward.
Antwort von Shopjoe
Dear Norma,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that you had a helpful and positive interaction with our support team and that your concerns were addressed in a professional and attentive manner.
We truly appreciate your kind words and your support.
Pressure washer nozzel.
Thank you for being so respectful to my issues. Joanna was helpful, she walked me through the trouble shotting processes and eventually decided a replacement was the best solutions to resolve my issues.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Jan,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that your issue was handled with care and that the troubleshooting process was helpful in reaching a suitable resolution.
We truly appreciate your kind words regarding the support you received and are glad that a replacement was provided to resolve the matter.
Thank you again for your support and for choosing Sun Joe.
Quick reponse
Quick reponse, detailed instructions on the return of damaged equipment under wareenty
28. Mai 2026
Antwort von Shopjoe
Hello Frank,
Thank you for your wonderful feedback. We’re delighted to hear that you found our team extremely helpful.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
Can't get replacement grass blades
The product works great, however you cannot get replacement grass blades. So once the 10 that the product ships with are gone, the trimmer is useless. Very disappointing, because I have several Sun Joe products that work great.
28. Mai 2026
Antwort von Shopjoe
Dear Janice,
Thank you for sharing your feedback regarding your Sun Joe grass trimmer.
We are glad to hear that the product itself has been working great for you, however we are very sorry to learn about your frustration regarding the availability of replacement grass blades. We understand how disappointing it must be when parts are difficult to obtain, especially when this affects the continued use of your tool.
Your comments are very important to us and will be shared with our product and parts teams for further review. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve product support and availability of replacement components.
We would appreciate the opportunity to review your case and work toward a resolution. One of our team members will be reaching out to you to further review this matter and provide assistance.
We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve both our products and customer experience.
You literally never answered my…
You literally never answered my question and it’s been over a week. My safety key broke in the outlet of my mower, I asked if there was a way to bypass it. Your AI chatbot didn’t understand. I was directed send the question, with pictures of the broken product, to a real person and NEVER got any response. I bought a new mower from a different company
27. Mai 2026
Antwort von Shopjoe
Dear Dianna,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the lack of response to your inquiry and the difficulties you encountered in seeking assistance for your mower issue. We also regret that this resulted in a disappointing experience.
Please know that our team will reach out to you to provide further assistance and support.
We truly value your feedback and will review this matter with our team to help improve our responsiveness and customer support processes.
The batteries only last about 10…
The batteries only last about 10 minutes before needing to be recharged. That is unacceptable!
26. Mai 2026
Antwort von Shopjoe
Dear Michael,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as this is not the level of performance or experience we aim to provide.
We understand your concerns regarding the battery runtime and how it has impacted your use of the dethatcher. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
Your staff is extremely difficult to…
Your staff is extremely difficult to deal with and your warranty process is exceedingly slow.
26. Mai 2026
Antwort von Shopjoe
Hello David,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding your experience with our customer service and warranty process. We appreciate your patience and hope that your issue has been resolved to your satisfaction.
We truly value your feedback and will continue working to improve our customer experience.
Good communication on a parts return
Good communication on a parts return. Warranty replacement honored.
26. Mai 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive remarks regarding the parts return process and the handling of your warranty replacement.
We are pleased to know that our communication met your expectations and that the warranty claim was honored without issue. Providing clear, timely communication and ensuring a smooth resolution for our customers are top priorities for our team, and it is always encouraging to hear when we have delivered on those commitments.
Your feedback is valuable to us as it reinforces the importance of maintaining high standards in both service and support. We truly appreciate your trust in us and look forward to continuing to assist you with any future needs.
Parts availability
Was looking for replacement part for dethatcher I bought 4 years ago only to told that part is discontinued and to search 3rd parties for this replacement part and then just a 15% discount when explained I had searched and no one sells these either which was why I was reaching out to sun Joe in the first place. Frustrating muting a product from a company that discontinues supplying parts for it either in 4 years
18. Mai 2026
Antwort von Shopjoe
Dear Jason,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the unavailability of the replacement part for your dethatcher and the challenges you faced in attempting to source it through alternative channels. We also recognize your disappointment with the resolution offered and the overall experience.
We truly value your feedback, as it helps us identify areas where we can improve both our product support and customer service processes. Please be assured that your comments will be shared with the appropriate teams for careful review and future consideration.
Once again, we sincerely apologize for the inconvenience and thank you for taking the time to share your experience with us.
Antwort von Shopjoe
Dear Munir,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you are pleased with our company and the service provided.
It is always rewarding to receive such encouraging comments, and we are glad to know we met your expectations. Your support is greatly appreciated and motivates our team to continue delivering quality products and service.
We truly appreciate your business and look forward to serving you again in the future.
The customer service person I got to…
The customer service person I got to speak with was great.However Iam not totally satisfied with my purchase. The plastic part that replcaces the traditional line is not flexible so you can’t get close enough to anything to trim. I guess it’s good for under brush or under tress, but not for actually getting close to anything like on a walkway that has an edging. Product is like wait and easy to use just would like it to edge better!
27. Mai 2026
Antwort von Shopjoe
Dear Christine,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience with our customer service representative and that you found the trimmer lightweight and easy to use.
We also appreciate your comments regarding the performance of the blade system when trimming near walkways and edges. Customer feedback is invaluable to us, and we will be sure to share your experience with the appropriate teams as we continue to improve our products.
Thank you again for your support and for choosing Sun Joe.
Antwort von Shopjoe
Hello Julia,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or communication we aim to provide.
We understand your concern regarding not receiving a response about replacement spools/strings for your string trimmer. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
Customer service is not responsive. I am still trying to get the correct…
I am still trying to get the correct warranty part after emails and texts honestly call. I was on hold iver 30 minutes waiting for customer service representative. I sent all requested information and follow up email but no response. Very frustrated due to non-responsiveness of customer service.
25. März 2026
Antwort von Shopjoe
Dear John,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the delays in communication, long hold times, and lack of response after submitting the required information. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
No replacement blades
You have a product but do not have the replacement blades for it. Trimmer/Edger is only one year old.
28. Mai 2026
Antwort von Shopjoe
Hello Patricia,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concern regarding the availability of replacement blades for your trimmer/edger. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
I asked about the gun and wand nobody…
I asked about the gun and wand nobody has gotten back to me and I couldn't find parts for my pressure washer model.
I bought a new pressure washer from another company.
28. Mai 2026
Antwort von Shopjoe
Hello Daniel,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concern regarding the lack of response to your inquiry and the difficulty in locating the parts for your pressure washer model. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.