I needed a new low tog duvet, the last one had lost all the filling due to me buying it from a certain online 'cheap' website. My new duvet, bought from Silentnight, is so light, so silky and, surpri... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The Mattress is perfect, however the delivery team were the issue. There was a man and woman, and the way she was spoken to was not pleasant. In addition whilst taking upstairs they then have left bla... Mehr ansehen
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... Mehr ansehen
Unternehmen hat geantwortet
Excellent and fast delivery. Delighted with the product cooling weighted blanket, very well made and good quality. Would recommend
Unternehmen hat geantwortet
Unternehmensdetails
Über Silentnight
Vom Unternehmen geschrieben
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Kontaktinformationen
Long Ing Business Park, BB18 6BJ, Barnoldswick, Vereinigtes Königreich
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Gut
8659 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really frustrated by the delivery
Really frustrated by the delivery. They force you to use Evri. Delivery was supposed to take 2 days but took over a week. I wouldn’t have minded - but given that they said it would take 2 days I feel mislead. The email asking me to review my product arrived before my mattress topper did…
27. März 2026
Antwort von Silentnight
We're sorry the delivery took longer than expected and that you feel misled. We appreciate you bringing this to our attention. We'll forward your comments to our delivery partner.
Kind regards
Sarah,
Silentnight Brands
Unfortunately black mark on headboard…
Unfortunately black mark on headboard at back top when removed from plastic cover.
26. März 2026
Antwort von Silentnight
We appreciate your feedback Charles, and are sorry to hear about the mark on your headboard. We've noted your feedback and forwarded this to the CX team.
Kind regards
Joel,
Silentnight Brands
Good service
Good service. Helpful customer service. Easy ordering process. Good delivery date. Good delivery.
26. März 2026
Antwort von Silentnight
We're happy to hear that you found our service helpful and the ordering process easy. We appreciate your positive feedback.
All the best,
Joel,
Silentnight Brands
Trustworthy and reliable company
Excellent product, excellent services, excellent price! what more could you ask for.
18. Februar 2026
Antwort von Silentnight
We're happy to hear that you had such a wonderful experience with us! We appreciate you taking the time to leave us this great review.
Kind regards
Sarah
Silentnight Brands
Antwort von Silentnight
We're happy to hear that you received prompt service and your new mattress is all you expected. Thanks for sharing.
All the best,
SaraH
Silentnight Brands
I was informed at each stage by text…
I was informed at each stage by text about delivery date and time slot. The delivery men were very respectful and helpful.
24. März 2026
Antwort von Silentnight
We're happy to hear that you were informed about your delivery and that our delivery team was respectful and helpful. Thank you for your positive feedback Tina.
Kind regards
Sarah
Silentnight Brands
The delivery driver was rude
The delivery driver was rude. Paid for mattress to be taken upstairs. They said no at first.
Then moaned about having to take my old one. Again, that was paid for.
6. März 2026
Antwort von Silentnight
We really sorry to hear of your delivery experience Louise. We'll review this further with our delivery partner/ Thanks for your feedback.
Kind regards
Sarah,
Silentnight Brands
It is quite simply the best
It is quite simply the best mattress I’ve ever had in my whole life
30. März 2026
Antwort von Silentnight
We're so happy to hear that you consider our mattress the best you've ever had! We appreciate your feedback; it truly means a lot to us Oliver,
All the best,
Sarah, Silentnight Brands
Very nice and comfortable
Very nice and comfortable. My sleep has improved and it adapts very good to my body. Now my joints don't feel sore anymore.
29. März 2026
Antwort von Silentnight
We're so glad to hear that you find your new mattress topper comfortable! It's great that your sleep has improved and that you're experiencing less joint soreness. Thanks for sharing!
All the best,
Joel, Silentnight Brands
Deep Sleep 10cm Mattress Topper
Over a month since my purchase of a Silentnight Deep Sleep 10cm Mattress Topper I remain unhappy. When I first bought it I was annoyed when I learned it had to be spread out and "left to settle" for 48 hours before use. So frustrating - where do you spread it out?
The topper is a patchwork of padded squares that is VERY uncomfortable. I find I have to try and sleep almost diagonally across the bed to get off to sleep at all. I have persevered hoping it would smooth out and get better. If anything it's worse. Not happy at all!
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We're sorry you're unhappy with the mattress topper you chose. We appreciate you sharing your experience and have noted this.
Kind regards
Joel, Silentnight Brands
Antwort von Silentnight
We are so happy that you consider it a great product and that it arrived quickly. Thank you for your positive feedback.
Kind regards
Joel, Silentnight Brands
I have to say it's very comfortable but…
I have to say it's very comfortable but the smell is overwhelming.£1,600
And I'm not impressed the smell is overwhelming write through the house even my skin smells what's going on apparently it's a fire retardant spray never again absolutely appalling
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We appreciate your feedback and are sorry to hear about an overwhelming smell. We've asked for more details so we can get back to you directly.
Kind regards
Joel, Silentnight Brands
Still not received bed
20. März 2026
Antwort von Silentnight
We're so sorry your bed hasn't arrived. You're postcode area has an extended lead time, with a 3rd party courier. We'll have the CX team chase this up for you and they'll get back to you directly with an update.
Kind regards
Joel,
Silentnight Brands
Best product I have ever purchased
Best product I have ever purchased. The bedding is soft and quality
20. März 2026
Antwort von Silentnight
We're so happy to hear that you consider our bedding the best you've ever purchased! We appreciate your feedback on the softness and quality. It means a lot.
All the best, Sarah at Silentnight Brands
Avoid Silentnight Memory Comfort
Got a Silentnight Memory Comfort Mattress. Hard as sin and horribly uncomfortable for 2 weeks, passable for 2 more weeks, and now it's dipping.
I wanted a straight replacement for my older Silentnight Memory mattress, which was 2.5cm thinner, comfortable, and didn't dip for years and years.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We're sorry to hear this Peter, we've asked for more details so we can reach out to you directly and be able to help.
Kind regards
Sarah, Silentnight Brands
I recently had a double divan and…
I recently had a double divan and double mattress delivered by silentnight which was absolutely outstanding . I am well impressed with it . It is made very well . Very good high quality
28. März 2026
Antwort von Silentnight
We're happy to hear that you're impressed with the quality and construction of your new double divan and mattress. Thank you for sharing your outstanding experience with us!
Claire
Silentnight Brands
Quick delivery time
Quick delivery time.
Removed old mattress without charge.
Very comfortable bed.
23. März 2026
Antwort von Silentnight
We're happy to hear that you received your comfortable bed quickly and that you appreciated our mattress removal service. Thank you for your positive feedback!
Claire
Silentnight Brands
Very easy shopping experience on the…
Very easy shopping experience on the site. The duvet was as advertised and comfy. Really hotel style. Would buy again and also recommend to others
22. März 2026
Antwort von Silentnight
We appreciate you sharing your feedback. We are so glad that you found our site easy to use and that you are enjoying the duvet. Thanks for the recommendation! Kind regards Sarah at Silentnight Brands
great customer service
I had to return my electric under blanket, which I had 2 winters due to a faulty switch and was under guarantee. The customer service was amazing, within a few days they had sent me a new replacement blanket. Thoroughly recommend this company and their brilliant customer support. Thank you.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We're happy to hear that our customer service was able to provide you with a swift resolution and a replacement blanket. We appreciate your recommendation and thank you for your positive feedback! Kind regards Sam, Silentnight Brands
Ordering and delivery went well
Ordering and delivery went well. Had the bed about 3 weeks and can already feel a dip. Was it worth the money...
18. März 2026
Antwort von Silentnight
We appreciate your feedback and time. We're sorry to hear about the dip you're experiencing. Please be sure to follow the care guidelines and to rotate your mattress weekly for the first few weeks, this helps the fillings to relax and settle. Kind regards Sam, Silentnight Brands
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