I recently bought a cool pad that didn't live up to its claims so tried to reach out to silent night with no response, So I put a review on regarding my experience and silent night got intouch with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My wife and I have always had silent for 53 years of our marriage ,we had to replace it 4 years ago within the year it needed replacing just gone lumpy and saggy ,they would only replace if we bought... Mehr ansehen
Unternehmen hat geantwortet
We wanted a mattress topper they wouldn't break the bank - and this hit the mark. Ordering was straightforward and delivery was as detailed at the time of ordering . We have been sleeping on the top... Mehr ansehen
Unternehmen hat geantwortet
Love our mattress, delivery went smooth and both me and partner having the best nights sleep since! Recommend the ultra gel pocket 2000 for sure!
Unternehmen hat geantwortet
Unternehmensdetails
Über Silentnight
Vom Unternehmen geschrieben
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Kontaktinformationen
Long Ing Business Park, BB18 6BJ, Barnoldswick, Vereinigtes Königreich
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Gut
8748 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Snuggly duvet
Lovely, snuggly duvet that holds its shape well and doesn’t bunch up in the duvet cover.
Highly recommend.
13. März 2026
Antwort von Silentnight
We're happy to hear that you find our duvet lovely and snuggly! Thank you for your recommendation Karen, all the best Sarah at Silentnight Brands
Comfortabe bed and delivered on time with good tracking
Delivered and assembled on time with good tracking information. Bed well made and comfortable - we went for a good firm divan bed and mattress to last with 4 drawers which cost a bit more but worth it for the quality and hopefuly longer lasting. NHS Blue light card also provide discounts sometimes
10. März 2026
Antwort von Silentnight
We're happy to hear that you received your bed on time and assembly went smoothly. It's great to know you find the divan bed and mattress comfortable and well-made, we appreciate your feedback. Kind regards Sarah at Silentnight Brands
Recycling old mattress is much appreciated
Quality of mattress is exactly as described and after a few nights sleeping on it I can say it is very comfortable. Glad I decided on medium/firm and not firm as it is just right for me. Ordering online was easy and straightforward. I did follow up with a phone call and the staff were very friendly and reassuring with regard to the actual delivery.
12. März 2026
Antwort von Silentnight
We're happy to hear that the mattress quality met your expectations and you find it comfortable. Thanks for your positive feedback Gill, all the best Sarah at Silentnight Brands
Antwort von Silentnight
We are so happy the ordering was straightforward, and it arrived quickly. Thank you for your positive feedback John; we appreciate it. Kind regards Sarah at Silentnight Brands
Unfriendly delivery personnel and…
Unfriendly delivery personnel and removing the mattress packaging seemed too much to ask.
30. März 2026
Antwort von Silentnight
We sorry that our delivery partner didn't meet expectations. I've noted your comments and we will address the team's attitude and service concerns you raised. Thanks for your feedback. Kind regards Sarah at Silentnight Brands
An excellent topper which has made our…
An excellent topper which has made our very firm mattress much more comfortable.
11. März 2026
Antwort von Silentnight
We're happy to hear that our topper has improved the comfort of your mattress! Thank you for letting us know about your positive experience David, all the best Sarah at Silentnight Brands
Prompt dispatch & delivery
Prompt dispatch & delivery, very competitive price, and excellent product.
10. März 2026
Antwort von Silentnight
We're happy to hear that you received your pillow order quickly and are pleased with both the product and price. Thank you. Kind regards Sarah at Silentnight Brands
Excellent service
Very easy online purchase and amazingly quick delivery. The recycle service, which took away a large, heavy mattress, was essential for us and went very smoothly. Wouldn't hesitate to use Silentnight again.
11. März 2026
Antwort von Silentnight
We're happy to hear that you found our online purchase process easy and the delivery quick, that's great. Thank you for your positive feedback! All the best Sarah at Silentnight Brands
Great service
15. Februar 2026
Antwort von Silentnight
Thanks for your mattress review Leslie, all the best Sarah, Silentnight Brands
Great Support
We had a problem with our mattress and I believe quite strongly that when a company deals with your complaints it shows their true colours.
I have to say that Silentnight stepped up entirely to deal with our issue.
Their customer experience team were superb (with a particular mention to Rebecca) with excellent and prompt communication.
Happy Customer
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We're happy to hear that our team was able to resolve any issue for you. It's great to know our excellent support and quick communication were helpful. I'll be sure to forward this onto the CX team and to Rebecca. We really appreciate your positive feedback. Kind regards Joel, Silentnight Brands
Great communication
Great communication. Delivered on time. Delivery Guys really helpful. Mattress really comfy
10. März 2026
Antwort von Silentnight
We're happy to hear that our communication was great and the delivery was on time. We appreciate your feedback David. All the best Joel, Silentnight Brands
Great ordering system which was quick…
Great ordering system which was quick and easy. The order has now been delivered by a great delivery company.
22. Februar 2026
Antwort von Silentnight
We're happy to hear that our ordering system was quick and easy for you. It's great to know you were pleased with the delivery service. Thank you for your feedback! All the best Joel, Silentnight Brands
Ordering the bed and delivery was…
Ordering the bed and delivery was perfectly fine, however, one of the draws was broken when I unwrapped everything. Still able to fit the draw into the divan but not in perfect condition. Won’t be storing anything in that particular draw because of this. Disappointed.
3. März 2026
Antwort von Silentnight
We appreciate you taking the time to share your experience. We're sorry to hear that a drawer arrived damaged. We'll have the CX team reach out to you directly to get this turned around as quickly as possible for you. Kind regards Joel, Silentnight Brands
Duvet is awful..the amount of feathers…
Duvet is awful..the amount of feathers that stab you through the night is bloody awful lolol
1. März 2026
Antwort von Silentnight
We're so sorry to hear this Sheryl. We appreciate your feedback and have noted this, kind regards Sarah at Silentnight Brands
Very quick service and delivery the…
Very quick service and delivery the duvet was well packed and of good quality.
9. März 2026
Antwort von Silentnight
We're happy to hear you received your duvet quickly! We appreciate your positive feedback regarding the service and delivery Wendy, kind regards Sarah, Silentnight Brands
Antwort von Silentnight
We're happy to hear that everything went smoothly, thanks for your feedback; we appreciate it a lot. Kind regards Joel, Silentnight Brands
Antwort von Silentnight
We're happy to hear that your delivery was on time and you find it comfortable. Thank you for your positive feedback! All the best Sarah at Silentnight Brands
Antwort von Silentnight
We're happy to hear that you find our mattress great ! We appreciate your positive feedback. All the best Joel at Silentnight Brands
Very good experience all round
Very good experience all round. Helpful when required due to our error.
27. Februar 2026
Antwort von Silentnight
We're happy to hear that you had a very good experience! We appreciate your kind words and are glad we could be helpful when you needed us Richard, all the best Joel, Silentnight Brands
Easy to order mattress online
Easy to order mattress online. Delivery service excellent, free delivery of mattress and no cost to take away old mattress
28. Februar 2026
Antwort von Silentnight
We're glad you enjoyed your experience ordering online. It's great to hear that you found our delivery service excellent. Thanks for your feedback. Kind regards Joel, Silentnight Brands
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