I would strongly advise against buying online from DSM. Their customer service is practically non-existent. I have been waiting for what feels like forever to receive a refund. Although I have receive... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Love DSM E-Shop. They stock an amazing variety of brands, clothes and accessories. One of the biggest positives of shopping here is the delivery times as I’ve rarely waited more than three-four d... Mehr ansehen
I don’t typically write reviews unless its negative, but the way my package was delivered was astounding and I don’t want them to ever downgrade. First of all I ordered the Lakers 4 from DSM about two... Mehr ansehen
I absolutely adore this store ! It’s unique where u can find amazing unknown designers . The staff are well trained professional And lovely . This not only a store it’s a meeting of all cool ppl... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Dover Street Market is a place for creators from various fields to gather, encounter and collide with each other in a burgeoning atmosphere of beautiful chaos. The original Dover Street Market first opened in London, Mayfair in September 2004.
Kontaktinformationen
33-34 Great Pulteney St, W1F 9NP, London, Vereinigtes Königreich
- 02077588185
- e-shop@doverstreetmarket.com
- shop.doverstreetmarket.com
4.1
Gut
300 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 13 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Wrong description, no reply, no reimbursement
They sent me shoes that were not as described on their website, so I sent them back. 15 EUR for the original shipping plus 30 EUR for the return. I have sent three e-mails to ask about a reimbursement for the shipping costs because I would not have ordered if their description was correct. I have received no answer to either e-mail and it has been 10 days since my return was delivered to them (according to DHL tracking). Until today I am waiting for the reimbursement (cost of shoes and shipping) and an answer.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Dover Street Market E-SHOP
Dear Matthias,
I'm very sorry to hear about your experience and for the frustration it has caused — this definitely doesn't reflect the level of service we aim to provide at DSM. I can confirm that we’ve now fully refunded your order.
We’ve checked our inboxes but haven’t been able to locate your earlier correspondence, which is why there has been a delay in getting back to you.
If you’re able to let us know which email addresses you contacted us from and wrote to, we’d really appreciate it. The email handle for the DSM E-Shop is e-shop@doverstreetmarket.com. We look forward to hearing from you and putting this right.
Once again, we sincerely apologise for the issues and hope you choose to shop with us again in the future.
Warm regards,
Angus
They literally sent me wrong shoes…
They literally sent me wrong shoes without soles in them. They then proceeded to tell me it was my fault and I wouldn’t be reimbursed unless they had what I thought was a fedex tracking number, but nope, they gave me problems about that too. Don’t buy anything from them.
15. Januar 2026
Bewertung ohne vorherige Einladung
perfect just in time for chritmas, fast and nice brands
perfect just in time for chritmas
22. Dezember 2025
sent me mouldy shoes and they wont send a return label!
the first time i used DSML they sent me the wrong size with a completely smashed box. The second time i used DSML which was mid/end of dec 2025... they sent me a mouldy pair of jordan 1 chicago 1s with mould growing all over the heel, midsole and midfoot section. plus they wer pre-laced indicating someone else has had them before me plus all of the factory paper was missing. they said they will make a return label for me to send them back as I sent full proof of their terrible service. NEARLY 3 WEEKS LATER THEY WONT SEND A RETURN LABEL AND THEYRE NOW IGNORING MY EMAILS. its like i am begging to get my own money back despite the fact THEY sent me mouldy used jordan 1 chicago lows. two times in a row theyve aboslutely messed up my order. STEER CLEAR. way better retailers in the UK to get sneakers.
22. Dezember 2025
Love shopping from DSM
Love shopping from DSM, items always very well packaged and arrive on time..definitely my favourite store.
12. Dezember 2025
Always exceptional
Always exceptional. Super fast despatch and always beautifully packaged and wrapped.
22. Dezember 2025
Very fast and efficient
Very efficient— ordered 4 days before Christmas and received on the EVE!
22. Dezember 2025
good i love dsm
22. Dezember 2025
Amazing selection of products.
Amazing selection of products.
Great service and always fast delivery
22. Dezember 2025
Very happy with the purchase
Very happy with the purchase, efficient delivery, fitting size.
22. Dezember 2025
Revieuw
Great pieces. Love the jewelery section. Shipping takes long. The interface is nog optimized yet. Actual size for pieces are not discribed, not all oieces are worn by a model.
22. November 2025
欲しいサイズが急遽あったことを発見できた
21. November 2025
Good good good
21. November 2025
All Good super fast delivery very…FAST DELIVERY
All Good super fast delivery very pleased Thanks
24. November 2025
very pleased with the service very…
very pleased with the service very quick free delivery
21. November 2025
Great purchase
Great purchase. Packaged with care and shipped very quickly. Customer service were also excellent. Well job to the team. I’m a very happy customer.
21. November 2025
Customer service is appalling
Customer service is appalling. Dealt with Rose and it was extremely unhelpful.
I placed 4 orders. I asked to cancel 2 as the wrong size was purchased.
I sent a clear email (forwarding the original order I placed) and she cancelled the wrong order, which I never even enquiried or emailed about.
On the phone she sounded sleepy and reluctant to help.
Asked to speak to supervisor, which apparently doesn’t work on Mondays.
1. Dezember 2025
Bewertung ohne vorherige Einladung
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