Amazon.com, Inc. Bewertungen 

The worst user experience in the world. No help. No acknowledgement of any feedback or request for help. Obsessed with auto response emails. How on earth did Bezos get this rich with such a terrible system? Thought he was all about putting the customer first? Appalling on every single level, every page, every interaction.

This is a scam company and be aware if you are planning to sell on Amazon. I am from UK and I have been selling on Amazon UK for the past one year as FBM seller.
I recently decided to switch to FBA program and have faced a severe backlash to my inventory.
It first started when I tried to list the product. Amazon did not ask for any documentation while I was listing the product and also during the creation of the shipment plan it all went smoothly and I successfully created a shipment plan of 180 units. Please note that according to guidelines placed by amazon one cannot send inventory to FBA unless the seller has provided the documents if needed for that particular category but here I wasn’t asked for any documentation at any stage.
When the inventory reached the FBA warehouse the listing went into stranded and then I was asked to provide the SDS for the product. Upon provided multiple SDS with exemption sheet and all the requested documents amazon said this product can be only sold in dangerous goods program and now please sign up for that.
Even the product was marked wrongly as a dangerous product because many new sellers are selling it already through FBA and the number of sellers are increasing every day for this product I still decided to follow amazon instructions and signed up for the dangerous goods program.
After successfully signing up for the dangerous goods program amazon said your product will go live soon within a week or so.
But after few days the listing went again into stranded state and amazon replied back with saying this product is prohibited product which is completely wrong or else why thousands of other sellers are allowed to sell and they still are selling with good stats.
Even after my product was marked wrongly as prohibited and hazmat I decided to create a removal order because if I cannot sell it at least send it back to me.
The removal order kept getting cancelled automatically even though I created it multiple times.
Now Amazon is saying that we will destroy your inventory because it is prohibited item and you sent it against amazon guidelines.
I believe this is completely unfair and total discrimination against me, first, they wrongly marked my product then they don’t let me have my inventory and now destroying it.
TOTAL DISCRIMINATION

I started my Amazon UK account on july 2020, since then i am facing their Verification even after selling 2000 pounds on it. They are not replying to my mails and even after many Cases. Very bad Service and Very Bad verification Process, still that i am amazed how they are taking over all of the businesses. Very poor service by them

So I've been a seller on Amazon for a few years on the UK website. More recently I have joined their other sites and I have to say Amazon.com is really getting to me now.
I've no issues with any other seller sites of theirs but I'm really considering pulling my shop from the American sites. They just refund customers whenever and whatever excuse they give.

For example, my listings have full size and dimensions details available and one must be selected before checkout and because it was Christmas I had expedited shipping options from the UK to USA available, it cost me £23 to do this.
Buyer then complains that their item is "too small and I paid almost $50 for it", buyer has not taken care in checking dimensions available and has paid expedited shipping here but they get the full refund, no return, no evidence of my item destroyed, item was delivered almost a month ago before this email too. Amazon refunds, A-Z strike on my account.

Another example, item is water damaged during transit, I try to reach out to buyer, please send me pics (so I can claim damage back from courier's for the incident) we can also resend another if you like?? If not we will be happy to refund - no response, Amazon refunds, £13 lost in postage, another A-Z strike on my account.

Third example, customer orders item and I dispatch same day, the next day customer asks to cancel the order, I apologise, really sorry it's already been dispatched, please return or destroy item when received and will refund. This customer is now contacting Amazon asking them "where is my stuff". There is always always tracking on every order, I have 100% valid tracking rate on that account, delivery was missed the day before and the tracking says redelivery next working day.
Email from Amazon to me says "please initiate full refund to customer if possible" why?! The item is not lost nor late and I just know they're going to take the money off me again!
Another £10 on shipping lost.
This is just a few examples, I have loads more and they seem to be getting worse as time goes on, seems customers can just email them saying "incorrect item" and with no proof and no input from sellers, customers get a full refund.
Do you not think customers will catch onto this and start abusing Amazon's customer service and refund policy?
Tracked postage from UK to USA is not cheap for us and I can't keep affording all these refunds from my company when Amazon don't give sellers a single leg to stand on. It just isn't fair for us.

Absolutely joke. You will give them all papers, documents, scans, phone numbers and will waiting weeks. They will open few different account by mistake and it is very problematic to have support from them. I got replies with a copy of my message and nothing from them about my problem. I wanted an account only in the UK and they opened me everywhere and asked for documents from the USA. there is no phone number or direct email to the help team .

Seller center is a joke. Trying to get a simple issue resolved for a month whilst they continue to take my subscription fee. Case keeps getting deleted and the same automated message sent out. Finally spoke to somebody on the phone who promised they understood and would deal within two days. Here I am a week later with nothing.

I wonder this company have they contact number shown but really hard to reach out. very poor customer service.

After reading methods to sell some old books i tried to open an amazon sellers account. I signed up as an individual seller but was charge as a business account. I was told to change my account to an individual seller account and not to use the account until it changes. They said they would refund the money. I waited only to receive another bill of £35.00. I questioned it as i should only be paying on what i sell. they said i shouldn't get the initial refund and this is the month charge. I decided to cancel. They said i couldn't until i remove the money in my account. Bare in mind i never upload anything to sell. It was the refund i suppose. I withdrew it (£30) and closed my account. In just under a month of this fiasco being over i received another bill of £35.00 taken straight out of my account. i questioned them on this too, they said it is the US amazon thats charging me although i never sign up to that separately. I am on my 4th phone call to people in different departments as there is no amazon seller customer services by phone or online chat. I have sent 2 email with them to no avail so far. I want to pull the skin off my face right now. Don't bother with this life destroying service unless your masochistic.

They have suspended my account without any explanation two days after I created it. Since then, for weeks I have been trying to close my account without any success. It seems impossible to get their support for that. In overall, it was a short and terrible experience. Unfortunately this happens with monopolies. Hopefully I will manage to get rid of them one day.

Amazon Seller central is the worst in the world!. It takes month to respond to business critical issues, and when they do, they completely misrepresent the issues and then you have to start affresh. It is shameful!. If there was a zero star rating I would give it .

One star given as zero isn’t an option. My account was dormant so I reactivated it following the steps Amazon gave me, but the account tells me it isn’t reactivated whenever I try to add to the inventory. No support and going around in circles! If only they had a realistic competitor then maybe they would get their act together.

Catastrophic experience applying to become an amazon seller. I have applied with the simplest input UK passport EDF electricity bill and an individual account. paid 25£ waited 2 months and was rejected without explanation and asked basically to never apply again. Pure shock (their email is pasted below). Dozens of calls the shockingly unhelpful help line and I have absolutely no way to understand what happened or be refunded the 25£. Total shocker.
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Hello,

We reviewed your account and the information you provided, and we have decided that you may not open a Selling on Amazon payment account.

You cannot sell on Amazon’s European marketplaces if you do not have a Selling on Amazon payment account.

We may not respond to further emails about this issue. If you register any new accounts, we will also decline them.

Sincerely,

The Amazon Payments Team

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0 stars would be more accurate. Awful interface and useless robotic copy and paste levels of support. As a seller I could sell far more on their site for the benefit of both parties but their laziness and greed makes it impossible. Infuriating!

If i have a choice i will give amazon less than 1 star for how they treat sellers.
Extremely high fee for selling each item of product as well other charges.The seller support customer servises very little english if some at all(they source cheap labour from abroad.not ethical employer either) and you will be wasting your time to trying to explain the support you need to customer servise or you wont understand what they say .you will be wasting hours and hours of your day,which you can use to to grow your business.they struck of your listing with out evidence if your competitor make a case against you to get to get you out of your way. frudulant customers claim they have not received item when tracking shows it been delivered.Amazon refund them from your account with our permisson,even if you have a proof its been sent.Appeals,you hardly get response.They suspend your account if system suspect pricing error,and any for other silly reasons, your account wont reactive for more that 5 days or more.you lose money while waiting reactivation.some of customer service not even trained well and they dont know what support to give you..It is money making scheme ,where they collect extremly high selling fee from each item you sell,but the service they provide is nothing you would expect .I can go on..but i have had more than enough from them and their extremly disappointing customer service.In process of closing the account and i expect nothing but to be draged around for longer as i read in the reviews here.I wish if i had read reviews before i signed up.My advise SELL ELSE WHERE

My seller account was suspended after my first sell in the first week. I have provided the invoice for the verification and appealed against it but seems like they did not bother to verify the invoice with the supplier and hold my funds. I emailed them several times but no one bother to discuss it with me resolve the issue.
Amazon seller team unfairly and unjustly suspended my account. They do not listen and care for the sellers on the Amazon platform. There is no one to speak about the issue once you are suspended and no calls get through to them after.

There should be a college degree on Amazon Seller Central. I have trying to sell something for over a month and after several emails and finally giving up.

The ironically named seller performance team must be robots as no way are humans this stupid. Pathetic automated email templates sent not answering the actual questions or solving any problems. Useless.

The worst platform, I have 2 account in the U.S and Australia and use their fulfilment warehousing for goods. I'm cancelling next month as had enough of the terrible customer service which is where you actually don't get customer service. so frustrating however they happy to charge high

The Amazon Seller account, I urge anybody thinking about signing up, DO NOT the platform is designed for people who have a PHD, its totally has the worst ways of confusing you and cons you right from beginning, it signs you up and charges you £35 per month, when you seek help the staff are in somewhere in Asia, they don't really help you when they promise, also the customer Service emails Rep's are totally not reachable and they are not Interested in Helping you even when Amazon has made the mistake, They Rob you of your money and totally stand behind a WALL where you can't reach them, Be Warned

I am in need of assistance.

The Seller Central department does not have the facilities to assist me, its a complete joke!

I am being billed for a limited company account that has not existed for 2 years (i had no assistance in selling so my company went bust) the billing has only started recently, i spoke to a British senior manager, and he told me my account had been closed and i had been refunded billing made in error and my products were disposed free of charge as they wanted to charge me what they cost to return them.

how can they proceed billing if;
. company struck off (ltd no longer exists)
. seller central refunding monthly storage amount (has already acknowledged error, however continue to bill me)
. Management explained account is closed and products will be destroyed
. no billing for a number of months (until 9 months ago)

in conclusion someone from amazon has not done their job, and years after company closure they are billing me personally for it.

this is fraud, i have requested copious amounts of call backs and have also had no help from agents responding to my several last messages trying to resolve this matter.

I don't know what to do.. can i be chased for a closed company if when they credited my account and it had been on 0 debt "closed" they had not actually actioned the close?