SEFE Energy Bewertungen 

Contract end date request.

I spoke to Joanne Lee in Credit Control this morning and she was excellent. She was calm, efficient, organised and knowledgeable, and solved my problem within minutes. My morning just go better. Is everyone at SEFE like this?

Very easy to communicate and resolved very quicly

ROBBERY STAY CLEAR OFF THIS COMPANY our gas and electricity for a four bedroom house was never over 1000 a year go with this company They charged 5000 a year as you can see a huge jump
Took us to court froze our bank account
Charged us 8000 interest Be CARFUL they are nasty think before you change EDF energy fantastic go with them we have come back down to our payments with EDF

Customer service was very kind and provide me with with the information I needed promply.

helpful and polite

Customer service agent, Hannah, was super helpful

The lady I spoke to was very helpful, her name was Tamara.

I have spoken to a lovely Lady called Tamara In Customer Service Department. She was an absolute super start. She was so helpful. Sorted out my query with great patients and tenacity. She is a real asset to the Company.

Tamara really helped us solve an issue with an over estimated meter reading and overcharged bill

Anna Yates very helpful and efficient in credit control and resolve a query on the phone. originally contacted their admin 4 times for a misallocated payment with remittance. Debt letter still being receive which will now be stopped. Thanks Anna!

Quick and helpful. Thanks.

We submitted a wrong meter reading early in the year and £15K was deducted to pay for the bill instead of our monthly deductions of about £250.

It took 1.5 months of speaking with different team members before Keelan finally sorted it out for us. He kept us informed of the progress and followed it up with the Accounts team, got the refund signed off and it's finally on the way to our bank account.

We needed the sum of money for payroll - Keelan understood the urgency and we really appreciate his help in this matter.

Pls convey our thanks to Keelan!

Ian Kendrick and Olufemi Obudu are assets to SEFE. Very professional, very friendly, and very efficient. Fantastic work, gents.

Anna Yates - very helpful and friendly on call this morning. She sorted everything out very efficiently and emailed me the paperwork I needed straight away.

Anna Yates helped me today. What an excellent member of staff. Extremely knowledgeable, helpful and patient. Anna took the time to look through my query and ensured that the problem was resolved. She emailed the forms I required and reassured me that once I completed our paperwork our account would be created in a few weeks.
It was a pleasure talking to her. Her excellent customer service approach is slowly dying out. Companies need to ensure their newer staff learn from experienced staff 'how' to talk to customers.

Imran Ditta was most helpful today and very professional

Moved to a new business contract for multiple sites, have spent the last 6 months repeatedly sending in Direct Debit mandates for each site, still not set, Bills have been invoiced and credited multiple times, at this point I have no idea what is going on, not one site has been invoiced correctly

Will tell a clearer indication when work completed