I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very hel... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Secret Spa a couple of times recently for an at home spray tan and both experiences with Amanda have bern amazing! The account set up / booking system is super easy to use and very intuiti... Mehr ansehen
Unternehmen hat geantwortet
Loved loved my treatment with Karolina. So efficient and easy. Came in and just got to it, no fuss, no excessive talking whilst had to work throughout the treatment. Amazing and loved it. Definitely... Mehr ansehen
Unternehmen hat geantwortet
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Vom Unternehmen geschrieben
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Kontaktinformationen
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Vereinigtes Königreich
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Hervorragend
4485 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
professional and accessible
Punctual friendly and got what i wanted in super quick time
24. September 2025
Antwort von Secret Spa
Dear Louise,
Thank you so much for your kind feedback. We’re so pleased to hear your professional was friendly, punctual, and delivered exactly what you wanted.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Antwort von Secret Spa
Dear,
Thank you so much for your lovely review. We’re delighted to hear you had a perfect experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
Antwort von Secret Spa
Dear Farha,
Thank you so much for your kind feedback. We’re delighted to hear you received great service and were well looked after by your therapist.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
My daughters and I needed our hair…
My daughters and I needed our hair styled for a concert we were attending. Polina did a fantastic job of styling our hair. She listened to what we were looking for and delivered exactly the look we wanted. She was very chatty and put us at ease. I would definitely book Polina again and I would recommend her.
21. September 2025
Antwort von Secret Spa
Dear Sandra
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Polina made your concert day so special and styled your hair exactly as you’d hoped. It’s lovely to know she made you all feel comfortable and at ease too.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Emily was amazing
Emily was amazing! So friendly and I loved how my hair turned out. Would definitely use her again next time I am in the UK. Highly recommend.
20. September 2025
Antwort von Secret Spa
Dear
Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your hair appointment with Emily and that you loved the result. It’s wonderful to know she made you feel so comfortable too.
We look forward to welcoming you back next time you’re in the UK.
Warm regards,
Mollie
100% recommend
100% recommend. Fabulous massage, beyond expectations. Can’t wait for the next one.
20. September 2025
Antwort von Secret Spa
Dear Hannah,
Thank you so much for your wonderful review. We’re thrilled to hear you enjoyed your massage and that it went beyond your expectations.
We can’t wait to welcome you back for your next treatment.
Best wishes,
Mollie
Juleeh Jane was great
Juleeh Jane was great! Absolutely loved my spray tan. She applied it perfectly.
18. September 2025
Antwort von Secret Spa
Dear Abigail,
Thank you so much for taking the time to leave such lovely feedback. We’re delighted to hear you loved your spray tan and that Juleeh Jane gave you such a flawless result.
We hope to welcome you back again soon.
Kind regards,
Mollie
Left me with a sore scalp and patch of hair missing!!
I booked Marcela for an updo with hair extensions, it hurt my scalp but informed me it shouldn’t hurt anymore once it’s secured in place. However when I took my hair down one of my extensions had been pulled out of my scalp with my hair leaving a patch!! Absolutely unacceptable and I feel she was not competent at all. I have had my hair put up numerous times and this has never happened before, being away for the weekend I used this company as not near to my usual salons at home! My head is still sore and realise now that when it hurt when she secured my hair with a bobble she had actually pulled one of my extensions out with my hair in!! Absolutely shocking experience and I’m still waiting for the company’s response!!
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von Secret Spa
Dear Laura,
We are very sorry to hear about your experience. Secret Spa is a platform connecting clients with vetted freelance hair, beauty and wellness professionals, and we expect all professionals working through us to deliver services to the highest standard.
The discomfort and outcome you’ve described are concerning, and we completely understand how upsetting this must have been for you. Our Client Concierge team is already reviewing this with the professional involved and will be in touch with you as soon as possible.
We take feedback like this very seriously and will ensure it is handled with the utmost care.
Warm regards,
Mollie
Antwort von Secret Spa
Dear
Thank you so much for your kind review. We’re delighted to hear you had a great experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
She was 1hour 20 mins late for a hair…
She was 1hour 20 mins late for a hair up appointment for sons wedding. Hair was put up in 20mins instead of 1hr appointment. But still had to pay full amount after a lot of stress.
13. September 2025
Antwort von Secret Spa
We’re incredibly sorry to hear about your experience on such an important day for your family. A wedding is such a special occasion and we completely understand how stressful it must have felt for you when things didn’t go as planned.
This certainly isn’t the standard of service we want to provide and we’re very sorry that your appointment started so late and felt rushed as a result. Please be assured we’re raising this directly with the stylist so this can be addressed and prevented from happening again.
Our client concierge team will also be in touch with you privately to discuss this further and to resolve things directly.
Thank you for taking the time to share your feedback. It really helps us improve.
Warm regards,
Mollie
10/10
Nadine was just amazing! Professional, polite, friendly, warm & just full of knowledge!! She made the whole experience feel very special. She gave me the most beautiful facial and, as requested, talked through the different steps providing so many wonderful tips. It was one of the best facials I’ve ever gotten, and definitely the best experience! Doing it all from the comfort of my own home was brilliant too. I’d recommend it to anyone & I’m definitely looking forward to my next facial!
12. September 2025
Antwort von Secret Spa
Dear Lisa,
Thank you so much for your wonderful feedback. We’re thrilled to hear how much you enjoyed your facial with Nadine and that she made the whole experience feel so special.
We look forward to welcoming you back for your next facial soon.
Warm regards,
Mollie
Was made to feel very comfortable
Was made to feel very comfortable. Very professional and an absolutely amazing tan!
11. September 2025
Antwort von Secret Spa
Dear Jodie,
Thank you very much for your kind review. We’re so pleased to hear you felt comfortable throughout your appointment and are delighted that you’re happy with your tan.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Natalie was great!
Natalie was great!! Did a fab job with my blow dry and in record time, as I had to get to an event! Lovely to chat to as well!
10. September 2025
Antwort von Secret Spa
Dear Gwen,
Thank you so much for your lovely feedback. We’re delighted to hear Natalie did such a fantastic job with your blow dry and helped get you ready in time for your event. It’s wonderful to know you enjoyed chatting with her too.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Antwort von Secret Spa
Dear Jasmeet
Thank you so much for your kind review. We’re delighted to hear you had a lovely experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
Viktoria was excellent
Viktoria was excellent, I loved my make up and hair, it was perfect for the event. She was on time, very lovely to speak to and I felt very comfortable. Would definitely request her again.
10. September 2025
Antwort von Secret Spa
Dear Kirsty,
Thank you for your wonderful feedback. We’re so pleased to hear you enjoyed your hair and makeup with Viktoria and that she made you feel so comfortable on the day. It’s lovely to know everything was perfect for your event.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Easy to book and lovely service!
Bryony was brilliant! She made me feel so comfortable and also so glam as a wedding guest.. So talented in both hair and makeup have me a look that still felt like me. My makeup lasted all day, thank you again! It was really easy to book and message Bryony.
29. August 2025
Antwort von Secret Spa
Dear Beth
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Bryony’s talent made you feel both comfortable and glamorous for the wedding, and that your look lasted beautifully throughout the day.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Lovely energy + some feedback
Roxana was lovely; she arrived early and had a brilliant energy. Unfortunately, I had a mixed experience when it came to the outcome.
My hair was perfect. Even though I was initially planning Hollywood waves, she suggested something a bit softer, and it came out beautifully.
With the make up, I had a very specific, dewy / nude look I was going for, and showed her multiple reference pictures. She suggested toning down a couple of elements, which I was ok with. Unfortunately, the look did not turn out as expected at all - I was very orange, and it was very over the top. The color on my eyes was also quite orange /gold -ish which contributed to this effect.
I really appreciate that she saw that it wasn't working for me, and made an effort to wipe away and change it. She was able to improve it quite a bit, but unfortunately, we also ran out of time as she had another booking, so it was a much more rushed and stressful experience towards the end. I really really appreciate her effort to address the issue, and stay on a bit longer, but would suggest that rather than a big reveal at the end, it's better to check in on the look as one goes to ensure it's aligned with expectations (esp if there's a reference image).
6. September 2025
Antwort von Secret Spa
Thank you so much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed having Roxana with you and that you were delighted with your hair.
We’re sorry to learn that your make-up experience didn’t fully meet your expectations, even though Roxana tried to adjust things on the day. We really value your suggestion about checking in more regularly throughout the appointment when working from reference images – that’s such a helpful insight, and we’ll be sure to share this with her.
I’ve also shared your feedback with my supervisor so we can review this carefully.
Warm regards,
Mollie
Antwort von Secret Spa
Dear,
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Leesher and are so pleased to know you found her professional and efficient.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was so lovely and listen to exactly…
She was so lovely and listen to exactly what we were after. She made us feel very comfortable being first time tanners.
3. September 2025
Antwort von Secret Spa
Dear Parul
Thank you very much for leaving such lovely feedback about your recent appointment. We’re so pleased to hear you felt comfortable during your first tanning treatment and that everything was exactly as you hoped.
Best wishes,
Mollie
Gorgeous tan very professional!!
8. August 2025
Antwort von Secret Spa
Dear Tiah
Thank you so much for your kind review. We’re so pleased to hear you enjoyed your tanning treatment and found the service professional.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.