Secret Spa Bewertungen 4'485

TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very hel... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have used Secret Spa a couple of times recently for an at home spray tan and both experiences with Amanda have bern amazing! The account set up / booking system is super easy to use and very intuiti... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Loved loved my treatment with Karolina. So efficient and easy. Came in and just got to it, no fuss, no excessive talking whilst had to work throughout the treatment. Amazing and loved it. Definitely... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Masseur
  2. Schönheitssalon
  3. Friseur-Heimservice
  4. Mobiler Friseur
  5. Nagelstudio
  6. Sonnenstudio

Vom Unternehmen geschrieben

Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.

Secret Spa | Luxury Mobile Beauty

Vom Unternehmen geschrieben

Call us from 9am - 9pm
We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
Book any time...
You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
Request your favourites
We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.

Free Cancellation

We know plans change...

We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.

Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

4485 Bewertungen

5 Sterne
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3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Fantastic for events and last minute bookings

I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very helpful. Would definitely recommend.

28. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Consistently great experience with Secret Spa

I have used Secret Spa a couple of times recently for an at home spray tan and both experiences with Amanda have bern amazing! The account set up / booking system is super easy to use and very intuitive, and the customer service is outstanding. I will definitely continue to use Secret Spa for this treatment and explore other at-home treatment services moving forward too!

19. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Hi Anna,

Thank you so much for your lovely review.

We’re so pleased to hear you’ve had such great experiences with Amanda and that the booking process and customer service have been seamless from start to finish. It’s wonderful to know the at-home spray tan appointments have been such a success.

We really appreciate your continued support and look forward to treating you again soon, whether for another tan or one of our other at-home services.

Best wishes,
Mollie

Bewertet mit 5 von 5 Sternen

Loved loved my treatment with Karolina

Loved loved my treatment with Karolina. So efficient and easy. Came in and just got to it, no fuss, no excessive talking whilst had to work throughout the treatment. Amazing and loved it. Definitely using SS again.

22. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Violet,

Thank you so much for your lovely review.

We’re so pleased to hear you had such a great experience with Karolina and that the treatment fit so seamlessly into your day. It’s wonderful to know you found everything efficient, comfortable and stress-free while you worked.

We’ll be sure to pass your kind words on to Karolina, and we look forward to booking you in again soon.

Warm wishes,
Mollie

Bewertet mit 5 von 5 Sternen

Great service

Great service , lovely beauticians

14. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Hi Ruth,

Thank you so much for your kind feedback. We are glad to hear you've had a great experience with us.

Best,
Mollie

Bewertet mit 5 von 5 Sternen

10/10 Recommendation for Secret Spa

Would really recommend Secret Spa, it is so easy to book and olga, who did my spray tan was quick, friendly and professional

7. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Juliet,

Thank you so much for your lovely recommendation.

We’re so pleased to hear you found the booking process easy and had such a great experience with Olga. We’ll be sure to pass your kind words on to her.

Thank you again for your support and we look forward to booking you in again soon.

Warm wishes,
Mollie

Bewertet mit 5 von 5 Sternen

Wow - so relaxing

Wow! I was lucky enough to be going to the BAFTA’s yesterday
I was struggling finding a hairdresser open as it was a Sunday and I had to be red carpet ready for 12 noon.
This is where I found secret spa.
They didn’t have the time I wanted so I did a request and they found me Petronella.
She came to my hotel room and made me red carpet ready in the time I requested.
No issue with travelling to and from a hairdressers
I was able to not stress.
Would def use again.
Thank you

10. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Thank you so much for your wonderful feedback.

We’re absolutely delighted we could help get you BAFTA red carpet ready and take some of the stress out of your morning. It’s lovely to hear Petronela made the experience seamless and relaxing for you, especially with the convenience of having everything done in your hotel room.

Thank you again for choosing Secret Spa, and we’d love to pamper you again soon!

Warm wishes,
Mollie

Bewertet mit 5 von 5 Sternen

Just had Soonay for a mani/pedi.

Just had Senoor for a mani/pedi.
High standard
Punctual
Delighted!

8. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Patricia,

Thank you so much for your lovely review! We're so pleased to hear you had such a great experience with Senoor.

It’s wonderful to know you were happy with the high standard of the treatment. We’ll be sure to pass your kind feedback on to her.

We really appreciate your support and look forward to booking you in again soon!

Warm wishes,
Mollie

Bewertet mit 1 von 5 Sternen

Very disappointing, uneven spray tan

Very disappointing spray tan! The end result is uneven and there are very obvious areas on my body that were completely missed with the spray gun, like the sides of my arms and legs where I’m left with white streaks. I’ve had better results doing my own fake tan application at home, which is what I’ll be sticking to doing from now on. My beauty therapist was incredibly friendly and made me feel at ease, so it’s a shame to have this bad result. I feel she should’ve taken her time to throughly check if she had done an even application or needed to address some areas. Instead, it felt rushed and she clearly didn’t check the application well enough before proceeding to dry the spray with warm air.

There are a couple of dark patches where the tan stuck to medical adhesive from dressings that I thought I had exfoliated off but evidently some of it still remained. I fully accept this is not as a result of Olga’s technique and I would like to make it clear that I am NOT complaining about these specific dark patches. My dissatisfaction lies with the very uneven application by Olga with the spray gun, whereby there are parts of my body with no tan at all. Additionally, we discussed a light-medium colour and it has come out way darker than that. As a person with fair skin, it looks extremely unnatural. I’m forced to scrub the tan off immediately, which is a complete waste of money.

2. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Katherine,

I’m very sorry for the delay in responding to your review, and I’m really sorry to hear you were disappointed with the results of your spray tan.

Thank you for taking the time to provide such detailed feedback. I do appreciate you also highlighting that Olga was friendly and made you feel at ease during the appointment, though I completely understand this does not make up for the result.

As we’re only just seeing this review, we’d really appreciate the opportunity to look into this further with the professional directly. Without seeing the results, it’s difficult for us to properly assess what may have caused the finish, as a number of factors can sometimes affect how a tan develops on the skin.

If you’re happy to, please could you contact us at bookings@secretspa.co.uk with a few photos of the results so we can investigate this fully and work towards a resolution for you.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Great

Very convenient. Reasonably priced. Great mani.

24. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Hi Christina,

Thank you so much for taking the time to share your feedback. We’re delighted to hear you found the service convenient and that you were happy with your manicure.

We look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Great reflexology!

I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is such a blessing. Keely was personable and professional, the reflexology was great and I felt the benefits that evening and the days that followed. I was so pleased that I booked again with her the following week. I'd definitely recommend Secret Spa and Keely!

14. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Andrea,

Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear you’ve enjoyed your experiences with Secret Spa and that your first reflexology treatment at home was such a positive one.

We really appreciate your recommendation and look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Reliably great therapists

I have a regular therapist who is reliably amazing but if she isn’t available I know I can trust any of the therapists I choose to do a great job.

28. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Trish

Thank you so much for your lovely feedback. We’re delighted to hear you’ve had such a consistent experience with our therapists.

We really appreciate your trust in us and look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Great reliable service

Great reliable service

27. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Bobbie

Thank you so much for your kind review. We’re really pleased to hear you’ve found the service reliable.

We look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Amazing experience super easy to book

Amazing experience super easy to book. Easy to communicate with the stylist via the message filter, very easy to use app and offers a great range of treatments to have in your own home definitely would yse again!

20. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Emily,

Thank you so much for your lovely review. We’re delighted to hear you had such a great experience and found the booking process and communication with your stylist so easy.

It’s wonderful to know the app and range of treatments worked well for you at home. We truly appreciate your feedback and look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

What a treat to have an at home…

What a treat to have an at home massage. Much needed with london marathon coming up.

17. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Nicola

Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear you enjoyed your at-home massage, especially with the London Marathon coming up.

Wishing you the very best of luck, and we look forward to welcoming you back again soon.

Best wishes,
Mollie

Bewertet mit 5 von 5 Sternen

5 Stars for Secret Spa

I have been a client of Meera G’s for almost 3 years now. She is kind and professional. Secret Spa has made it easy for me to continue beauty services during pregnancy and having two children, all while staying in the comfort and convenience of my own home.

16. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Miss K

Thank you so much for your kind review. We’re delighted to hear you’ve been enjoying your treatments with Meera over the past few years and that the service has been a helpful and convenient option during such an important time.

We truly appreciate your continued support and look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Get Bryony booked up girlies you won’t regret it ❤️

Bryony was absolutely amazing at doing my hair and make up for an awards ceremony I had to attend in London. I live in Scotland and did not know where to go in London to get all glammed up for the awards ceremony then I came across Secret Spa. I looked through the Therapists and chose Bryony and wow I was not disappointed. My hair and make up was beyond what I expected and I looked and felt a million dollars. Bryony is so talented and was always checking with me at each stage if I liked what she was doing and far exceeded my expectations. Bryony was so friendly and instantly put me at ease. So if your wanting all glammed up get Bryony booked up girlies you will not regret it ❤️

12. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Diane,`

Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Bryony’s expertise helped make your awards ceremony even more special and that you felt so happy and confident with your hair and make-up.

We look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Amazing services

Amazing services! So convenient having such top quality specialists coming to your home! Highly recommend!

12. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Hi Carla,

Thank you so much for your lovely review. We're so pleased to hear you enjoyed the experience - having specialists come directly to your home is exactly what Secret Spa is all about.

We really appreciate the recommendation and hope you book again soon!

Best wishes,
Mollie

Bewertet mit 1 von 5 Sternen

Made a booking they didn't show

Made a booking they didn't show. No communication from them (at all), and only offered a refund once I complained. Nothing proactive.

15. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Brendan,

I’m really sorry to hear about your experience. I completely understand how frustrating this must have been.

This clearly wasn’t the experience we want any client to have. While the booking was refunded, you absolutely should have been contacted proactively rather than needing to follow up with us yourself, and I’m very sorry that this wasn’t handled better.

We take reliability very seriously and feedback like this is reviewed internally so we can improve how situations like this are managed.

If you would be open to giving us another try in the future, we’d be very happy to personally assist with arranging a booking to ensure everything runs smoothly.

Best wishes,
Mollie

Bewertet mit 5 von 5 Sternen

So convenient and a selection of great therapists!

I’ve been using secret spa since my daughter was born - massages, manicures and pedicures, hairstyling for events. All the therapists I’ve used are professional, friendly and efficient.

Being able to have it in the comfort of my home with a little one running around is super convenient.

The booking system is easy to use and I love being able to note my favourite therapists for ease of booking with them again.

Highly recommend!

5. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Secret Spa

Dear Krupa,

Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that Secret Spa has been a convenient solution for you since your daughter was born and that you’ve enjoyed a range of treatments with our therapists.

We truly appreciate your recommendation and look forward to welcoming you back again soon.

Warm regards,
Mollie

Bewertet mit 5 von 5 Sternen

Great service

Love using Secret Spa to treat friends and family. Such a great variety of services and love that you can personalise your needs/wants. There’s something for everyone! Highly recommend :D

29. November 2025
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Antwort von Secret Spa

Dear Nadia

Thank you so much for your lovely review. We’re delighted to hear you enjoy using Secret Spa to treat your friends and family. It’s wonderful to know the variety of services and the ability to tailor each booking makes it feel that bit more special.

We really appreciate your recommendation and look forward to welcoming you back again soon.

Warm regards,
Mollie

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