In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Mehr ansehen
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Das sagen Bewerter
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Mehr ansehen
Unternehmen hat geantwortet
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Mehr ansehen
Unternehmen hat geantwortet
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm fo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Scratch & Patch
Vom Unternehmen geschrieben
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktinformationen
124 City Road, EC1V 2NX, London, Vereinigtes Königreich
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4.5
Hervorragend
1930 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Scratch & Patch
Hi Deividas,
Thank you for taking the time to leave us a positive review — it’s great to have you with us.
If you need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
excellent customer service
29. Januar 2026
Antwort von Scratch & Patch
Hi Sharon,
Thank you for taking the time to leave us a review about the service you received. It’s great to know you were well looked after by our dedicated teams and that your queries were handled efficiently, just as we aim to do.
If you need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
No incentive to stay and increase was too high
Great cover, disappointed in the renewal process. There were no options given to stay when I called to cancel or reason for the £16 renewal increase. Additionally, I got a what's app message after my policy ended which would have probably meant a larger increase for lapsed cover. Would have stayed because initial the policy cover was good.
9. Februar 2025
Antwort von Scratch & Patch
Hi Natalie,
Thank you for taking the time to leave your feedback, we’re really sorry to hear that your renewal experience fell short, particularly when you’d been happy with the cover itself.
You’re absolutely right to expect clearer explanations and a proper conversation around your options when a premium changes. While renewal increases can be influenced by a number of factors such as area and risk ratings, breed, claims experience across the wider market, and changes to Insurance Premium Tax, we fully acknowledge that we should have taken the time to talk these through with you.
More importantly, we’re sorry that alternative options weren’t explored with you. This would usually include looking at different levels of cover that we offer which could better suit your needs and that conversation should have happened.
We don’t always get everything right, but by raising this you’ve done exactly the right thing. Your feedback has been shared internally and we’re reviewing what went wrong here, as this isn’t the experience we want to deliver.
If you’d be open to giving us another chance, we’d really welcome the opportunity to have one of our team talk through the options available to you and see whether we can find something that works better for you?
Alternatively if you’d like to get in touch, you can reach us here:
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Good communication
Good communication, full claim paid
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Steven,
Thank you for taking the time to leave a positive review of your claims experience. We’re pleased to hear the communication was clear and that your claim was settled as expected, and we wish your furry friend a speedy recovery.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Good cover along with sensible pricing.
Great price for our two cats to be insured. Very easy to setup a quote and then confirm a n actual price for the neat 12 months of cover. Options seem reasonable and so this attracted me to the website firstly, and then the actual pricing worked out fine for the cover required.
27. Januar 2026
Antwort von Scratch & Patch
Hi Steve,
Welcome to the family!
Thank you for your great review. We’re really pleased to hear you found it easy to get a quote and then confirm the actual price for the cover you needed. Making sure our options are clear, reasonably priced, and easy to understand is exactly what we aim for, so it’s great to know that’s what stood out for you.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to get a quote
Easy to get a quote, and set up, price on website was better than on go compare. Good value, will have to wait till pass judgement.
30. Januar 2026
Antwort von Scratch & Patch
Hi Jo,
Welcome to the family, its great to have you with us!
Thanks so much for your positive review. We’re really pleased to hear you found it easy to get a quote and get set up, and that our website price offered better value for you too. Making things clear, straightforward and good value is exactly what we aim for.
And if you ever need us, you can rest assured our dedicated teams will be there to support you every step of the way.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
This insurance was cheapest
This insurance was cheapest and was what I was looking for, have just adopted two dogs and they had the best offers.
29. Januar 2026
Antwort von Scratch & Patch
Hi Susan,
Welcome to the family!
Thank you so much for taking the time to leave us a wonderful review. We’re really pleased to hear you found us to be the right fit — especially at such an exciting time after adopting your two new dogs! Finding cover that offers good value and the right level of protection can be a bit of a minefield, so it’s great to know our offers stood out and ticked the boxes you were looking for.
We’re so happy to have you and your pups on board, and we’re always here if you need us.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Website is so easy and quick to use…Pet insurance quote.
Website is so easy and quick to use and fully explains policies . Will definitely be recommending this to family and friends.
29. Januar 2026
Antwort von Scratch & Patch
Hi Julie,
Welcome to the family!
Thank you so much for taking the time to leave us such a great review. We’re really pleased to hear you found our website easy and quick to use, and that the policy details were clear and easy to understand. Creating a customer-friendly platform where people can find cover that suits their needs without any hassle or stress is something that really matters to us.
We’re also incredibly grateful that you’ll be recommending us to your friends and family — they’d of course be more than welcome to join our growing, pet-loving family too.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very happy
It was easy to get the quote and very straightforward to sign up with them. They are cheaper than my last insurance and I like what they offer.
26. Januar 2026
Antwort von Scratch & Patch
Hi Patricia,
Welcome to the family!
Thank you so much for your 5★ review. We’re really pleased to hear you found getting a quote and signing up straightforward, and that our cover and pricing stood out compared to your previous insurer. Making things clear, simple, and good value is exactly what we aim for.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Everything simple and easy.
28. Januar 2026
Antwort von Scratch & Patch
Hi Muriel,
Thank you for your 5★ review. We’re really glad to hear you found everything simple and easy, that’s exactly what we aim for when helping customers get set up with cover that suits their needs.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to set up policy
28. Januar 2026
Antwort von Scratch & Patch
Hi Mr Newman,
Welcome, Its great to have you with us.
Thank you for taking the time to leave a review. We’re really pleased to hear you found setting up your policy easy and straightforward.
Creating a simple, user-friendly experience that gives our customers peace of mind when choosing the right cover for their pet’s needs is something we really care about.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwort von Scratch & Patch
Hi John,
Welcome to the family, its great to have you onboard with us.
Thank you for taking the time to leave a review. We’re pleased to hear you found the process quick and easy with no issues.
If you ever need our support in the future, we look forward to providing the same 5★ level of service that so many of our customers have shared in their reviews.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just took my first policy out with Scratch & Pach
Just took my first policy out with Scratch & Patch after reading very good reviews about this company, the prices and staff could not be any more helpful they explained everything so easy, and took time with you, and l felt l was not rushed in any way, l am looking forward to with this company after my last one
27. Januar 2026
Antwort von Scratch & Patch
Hi There,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you felt supported and never rushed, and that everything was explained clearly while setting up your policy — that’s exactly the experience we aim to give.
It means a lot that you chose to come to us after your previous insurer, and we’re really glad to have you with us. We look forward to being there for you and your furry friend whenever you need us.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Insurance for my two pussie 🐈 🐈
Quoting was very easy, got insurance for both of my cats which was easy to do. So far so good very happy with the quote compared to others I have received. I gave 5 stars because of the price and how easy the web site was to purchase the insurance.
27. Januar 2026
Antwort von Scratch & Patch
Hi DC,
Thanks so much for taking the time to leave such a detailed review. We’re really pleased to hear you found the quoting process straightforward and that getting cover in place for both of your cats was easy to do. It’s also great to know our pricing stacked up well against other quotes you’d received.
We’re glad we’ve been able to give you a 5★ experience so far, and you can be confident we’ll continue to offer that same level of service should you ever need us in the future.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to use website
Easy to use website with comprehensive cover for our cat at a good price
7. November 2025
Antwort von Scratch & Patch
Hi Derek,
Thanks so much for taking the time to leave a review. We’re really glad to hear you found the website easy to use and that the cover suited your needs at a good price for your furry friend.
If you ever need anything, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Dog insurance
Great customer service and great value for money
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Karen,
Thank you for taking the time to leave a lovely review. We’re really pleased to hear you found our customer service helpful and our cover good value for your needs.
We genuinely enjoy hearing how our teams perform, and feedback like yours really reflects our values as a company — making sure our customers receive a great service from the start of their policy through to any time they need our support. I’ll be sure to pass your positive feedback on to the team.
If you ever need anything, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwort von Scratch & Patch
Hi Monica,
Thank you for taking the time to leave us a 5* review. We’re glad to hear everything went as well as expected.
If we can help with anything further at any point, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
excellent all round service
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Michael,
Thank you for taking the time to leave us a review — we’re really pleased to hear you had such a positive experience with our service.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick turnaround on the claim and well…
Quick turnaround on the claim and well communicated throughout.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Joe,
Thanks for taking the time to leave a review about your recent claims experience. While we’re sorry to hear you needed to make a claim, we’re really pleased to know everything was handled quickly and clearly, and we wish your furry friend a speedy recovery.
It’s great to know we were able to be there for you when you needed us most.
Warm regards,
Your Scratch & Patch Family 🐾
Easy to set up.great value
23. Januar 2026
Antwort von Scratch & Patch
Hi Tracey,
Welcome onboard, it’s great to have you with us and part of our ever growing Scratch & Patch Family 🐾
We’re really pleased to hear you found the process easy and user-friendly, and that you were able to get the right cover in place for your furry friend at a great price that suits your needs.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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