In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Mehr ansehen
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Das sagen Bewerter
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Mehr ansehen
Unternehmen hat geantwortet
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Mehr ansehen
Unternehmen hat geantwortet
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm fo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Scratch & Patch
Vom Unternehmen geschrieben
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktinformationen
124 City Road, EC1V 2NX, London, Vereinigtes Königreich
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4.5
Hervorragend
1930 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Scratch & Patch
Hi Diane,
Welcome to the family!
Thanks for coming on board with us — it’s great to have you with us. We’re really pleased to hear you found everything easy to use and that our cover options offered good value, helping you find the right cover for you and your furry friend.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful,explained everything all…
Very helpful,explained everything all the way through the process
22. Januar 2026
Antwort von Scratch & Patch
Hi Rosemary,
Thanks for taking the time to leave a review — we really appreciate it. It’s great to hear that everything was explained clearly and that you felt supported throughout the process.
If you ever need anything further, you can always reach us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Thank you Scratch & Patch
I have to say that every single person I spoke to have been amazing especially Simon who has been so kind I had to make a claim there was some technicalities but Scratch & Patch honoured my claim I am overwhelmed by there kindness I will be highly recommending them it’s hard to find now days an honest honourable company thank you
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Michele,
Thank you so much for taking the time to leave such a thoughtful review — it really means a great deal to us.
We’re pleased that the team, and Simon in particular, were able to support you and work through the technicalities to reach a fair outcome. Some situations aren’t always straightforward, so your patience and understanding throughout were genuinely appreciated.
Your kind words and recommendation mean a lot to us, and feedback like this really does reinforce the values we strive to uphold.
I’ll be sure to pass on your kind words to the team. We always aim to go above and beyond for our customers, because we fully understand the worry and stress that can come with our furry friends — especially when situations arise unexpectedly and when support is needed most.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful and reasonable price you…
Very helpful and reasonable price you covered every thing I need. Thank you Ray Harms
18. Januar 2026
Antwort von Scratch & Patch
Hi Ray,
Welcome to the family!
Thank you for taking the time to leave a review. We’re really pleased to hear you found the cover helpful and good value, and that it’s meeting everything you need for your pet.
You can be sure that if you ever do need our services, we’ll give you the full 5★ experience for you and your furry friend.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Prompt assessment and payment
Prompt assessment and payment, no arguing over small points and they paid more than I had claimed for after they reviewed our dogs history. I didn't expect to feel so positive after a pet insurance claim. So much that I've come on here to provide a review.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Gareth,
Thank you for taking the time to leave such a positive review — it really means a lot to us.
We review every claim on its own merits to make sure anything related to the incident is assessed fairly in line with the policy, so it’s great to hear this was clear in your experience.
We know pet insurance claims can be stressful, and there’s often uncertainty about how the claims process will feel when you actually need it. That’s why, as pet lovers ourselves, we put our heart and soul into making sure both our customers and their furry friends are in safe, capable hands when it matters most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick and easy claims procedure
Quick and easy claims procedure. Prompt payment
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Warren,
Thank you for taking the time to leave a review. We’re really pleased to hear you found the claims process quick and easy, and that payment was made promptly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent service
Excellent service. Claim was super smooth and fast
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Mohit,
Thank you for taking the time to leave a review. We’re really pleased to hear your claim was handled smoothly and quickly, we hope your furry friend is on their way to making a speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A really pleasant company to deal with
A really pleasant company to deal with. Efficient and caring. Wouldn’t go with any other insurance company now for our dogs.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Jacqs,
Thank you for your kind words — it really means a lot to the team. We’re so pleased you found us efficient and caring, and we hope your review helps other pet owners feel confident putting their trust in Scratch & Patch to look after their furry family members too.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwort von Scratch & Patch
Hi Anna,
Thank you so much for taking the time to leave us a review.
It’s great to hear that our trusted customer service team were able to support you when reviewing your cover, making sure you had the right protection in place for you and your furry friend. Its great to know that everything was easy to follow and handled quickly for you.
If you ever need us, we’re always here to help. You can get in touch with us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwort von Scratch & Patch
Hi There,
Welcome to the family!
Thank you for taking the time to leave us a 5* review — we’re really pleased to hear you found it easy to insure both of your dogs and that the cover felt like good value.
If you ever need us, we’re always here to help. You can get in touch with us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Taking out the insurance was straight…
Taking out the insurance was straight forward beyond that at present I can't comment
14. Januar 2026
Antwort von Scratch & Patch
Hi Pauline,
Welcome to the family!
Thank you so much for taking the time to leave us a review — we’re really glad to hear that taking out your policy was straightforward.
If you ever need to make a claim or reach out to us in the future, we’ll be right here and will do everything we can to deliver the 5★ service we always aim for. Hopefully, when that time comes, we’ll be able to earn that extra star and show you exactly how we put you and your furry friend at the heart of everything we do when you need it the most. ⭐🙂
If you ever have any questions in the meantime, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A straight forward website. Clear and easy to use. Policy documentation provided on line very quickly.
An easy and simple process.
13. Januar 2026
Antwort von Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re pleased to hear you found the website straightforward and the process clear and easy, with your policy documents available quickly online.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Antwort von Scratch & Patch
Hi C Pulsford,
Welcome to the family!
Thank you for your lovely review! We’re so pleased to hear you found everything fast, simple, and great value for money.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Came up good on the comparison search
12. Januar 2026
Antwort von Scratch & Patch
Hi Tracy,
Thank you for your review — we’re pleased to hear we came up well in your comparison search.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A dream
Was dreading sorting the claim out, as mum just passed with cancer , dad has got cancer then my dog got cancer , I don’t have the mindset to claim or sort .
I didn’t do a thing , scratch and patch did it all
X
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Simone,
Thank you for trusting us with something so personal. We’re truly sorry to hear what you’ve been going through — it sounds like an incredibly difficult time, and our thoughts are with you and your family. We’re really glad we were able to take the pressure off and handle the claim for you when everything felt overwhelming.
Please know we’re here if you need anything at all, now or in the future. If you ever want to get in touch, you can do so via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Knowledgeable staff who were able to…
Knowledgeable staff who were able to answers questions and not just read from a script
12. Januar 2026
Antwort von Scratch & Patch
Hi Shelly,
Thank you for taking the time to leave your feedback. We’re really glad to hear our team were able to answer your questions properly and talk things through with you, rather than just reading from a script. We make sure our team are well trained on the cover we offer so they can provide clear, helpful guidance when you need it, and so you can fully understand the options available and feel confident you’ve chosen what’s most suitable for your needs — and, of course, for your furry friend.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Scratch & Patch were amazing throughout…
Scratch & Patch were amazing throughout the whole procedure, before and after my dogs visit to the vets. They paid out promptly too, considering it was over the Christmas/new year period. I would definitely recommend! A* service
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Claire,
Thank you so much for your lovely review. We’re really pleased to hear that you felt supported both before and after your dog’s visit to the vets, especially during the Christmas and New Year period when we know worries can feel even more stressful. It’s great to know everything was handled promptly and smoothly for you.
Your recommendation really means a lot to us, and we’re so pleased we could be there for you when it mattered. If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
I found the website easy to navigate…
I found the website easy to navigate quick and easy
8. Januar 2026
Antwort von Scratch & Patch
Hi Helen,
Thank you for your lovely feedback — we’re really pleased to hear you found the website quick and easy to use. Making things simple and straightforward is exactly what we aim for.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy online process
Easy to take out a policy, existing customer, so most details were known but the whole process was done on line. All types of policies explained although some details could be clearer. Competitively priced and hopefully won’t need to claim.
10. Januar 2026
Antwort von Scratch & Patch
Hi G. Dewhurst,
Thank you for taking the time to leave your review and for choosing to stay with us — we really appreciate your continued trust. We’re pleased to hear the online process was straightforward and that the different policy options were explained clearly overall, as keeping things simple and accessible is important to us.
We also really value your feedback around some of the finer details. If you’re happy to do so, we’d love for you to get in touch so we can understand where things could be clearer and continue improving the information we provide. Hopefully you won’t need to make a claim, but if you ever do, we’ll be here to help and guide you every step of the way. You can reach us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Honestly im even suprised im saying…
Honestly im even suprised im saying this, but Scratch & Patch have been exceptional when we had to claim as our dog became very poorly. My experience with insurance companies has always been, they're only there to take your money and do everything in their power not to pay out if you genuinely need to make a claim. This was not the case with Scratch & Patch. Everything was dealt with professionally without any push back from them. Claim was settled in around 3 weeks. Its honestly made me consider staying with them for our dogs entire life. I hope they continue to keep up this level of service. Couldn't recommend them enough..
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Andy,
Thank you so much for taking the time to share this — your words genuinely mean a lot to us. We know how stressful it is when a pet becomes seriously unwell, and it’s incredibly important to us that, when you need us most, the claims process feels supportive, fair and straightforward. Hearing that your experience went against what you’d previously come to expect from insurance companies is something we’re especially proud of.
We’re really pleased everything was handled professionally and settled promptly, and it means a great deal to know you’d consider staying with us long-term because of that experience. We’ll certainly keep striving to maintain this level of service for you and all our customers. If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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