This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... Mehr ansehen
Unternehmen hat geantwortet
For some reason the app no longer works it keeps asking for my account email then sends a text to enter a four digit code to activate my account in the app. After phoning about this and spent hours tr... Mehr ansehen
Unternehmen hat geantwortet
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktinformationen
20 Eastbourne Terrace, Paddington, W2 6LG, London, Vereinigtes Königreich
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Gut
4803 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Sciensus
Hi Sam, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Arrived on time
4. Oktober 2025
Antwort von Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwort von Sciensus
Hi Steven, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The Belfast team at Sciensus had been…
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worrying and stressful. There was never a time throughout my treatment where I had any problems. I cannot thank everyone of them enough for the care.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Hi Bronagh, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Antwort von Sciensus
Hi Mr & Mrs Turner, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication with patients
My last delivery was outside of work hours, so the driver just left the package on the counter, which stayed there overnight and obviously got spoiled (biologics injenctions).
That's not the reason I'm unhappy.
They don't offer evening or weekend deliveries, so people who work can go s***w themselves. I'm always anxious about how they will get here (to my workplace), and if someone who knows they need to be refrigerated will be on site.
What's more dissapointing is that even though I asked them to make sure that this (botched) delivery is marked as unsuccessful, my app currently shows that I need a new prescription. I need to call, explain to them again what happened and hpefully get my medication. Their mistake becomes my burden.
Lastly, and this is just a feeling I get. The vans look completely normal to me, and the medication is never cold to the touch, even though they claim they use 'specialized refrigerated vans'. Once I saw inside it, as the driver retreived the package and there was no fridge. I don't know...
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear Paul, thank you for taking the time to write a review. We would like to find out more about your experience so that we can rectify the situation for you. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We have strict delivery procedures that ensure that deliveries are not left unattended, and if deliveries are unsuccessful, we do our best to ensure that people have a timely re-delivery. We would really appreciate being able to look into this for you, thank you, Anne
Brilliant company
Hospital has recently moved my (meds) home delivery service provider to SCIENSUS. This company are fantastic! Easy to book delivery, set up meds reminders and more. Well done, SCIENSUS - you’re doing a grand job,
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Great Service
Easy ordering. Great communication. Prompt, polite delivery drivers.
29. September 2025
Antwort von Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery person was very helpful and…
Delivery person was very helpful and always on time.
30. September 2025
Antwort von Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The driver texts me when I am next…
The driver texts me when I am next delivery, every thing I ordered is always delivered. Excellent
29. September 2025
Antwort von Sciensus
Hi Gail, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivered on time keeped up to date on…
Delivered on time keeped up to date on when & where helpful staff.
29. September 2025
Antwort von Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent
Arrived on time, friendly, respectful, and caring delivery. All good, no issues.
29. September 2025
Antwort von Sciensus
Hi Evie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service from start to finish
Excellent service from start to finish. Very helpful people on the phone. Text messages to say when delivery is scheduled for ie.
2 hour window.
Pleasant delivery guy.
29. September 2025
Antwort von Sciensus
Hi Alfred, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwort von Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great delivery service
Great delivery service, give up to date time slots and drop off’s before yours
29. September 2025
Antwort von Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always on time
Always on time. I have got use to using the iPhone to book deliveries. All good. Thank you very much for all your help.
29. September 2025
Antwort von Sciensus
Hi Jennifer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always give an excellent friendly service
Always deliver on time …drivers are always friendly and helpful
29. September 2025
Antwort von Sciensus
Hi Val, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Wonderful nurses
I am having great care from all of the nurses who have visited my home...professional, clear communication with me and very friendly!
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Sciensus
Hi Louise, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Antwort von Sciensus
Hi patients.gluchowski. we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always curtious and on time.
22. September 2025
Antwort von Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.