SCHUTZ Bewertungen 150

Awful time getting a hold of customer service. I was able to chat with them online, and now am unable to do so. Get no one over the phone , and no response back for my return. Can’t air up to 15 days for a re shipment of new size or refund. I needed them for a wedding, the shoes are now oos online in my size after waiting over a week since my return was processed by them, and no idea when. I’ll be getting a refund if ever, bc I get absolutely no response back. Absolutely terrible customer service on their end.

Apparently their sandals run small and their boots run big. I am usually a ten is most shoes never had to go up, initially I thought maybe this one particular shoe just runs small but then two shoes later those are too small as well. They have on their site that their shoes are true to size but that is totally false. My second complaint is why would have to wait to for a return to be approved? As a consumer I should be able to return a product that no longer suits me for any reason as long as I am with it the return period. Trying to get a hold of someone is IMPOSSIBLE!! I have emailed customer service, created two tickets online and called their non working number repeatedly. As most of the viewers I considered them to be a reputable site since their shoes were sold at popular department stores but it turns out that you receive much better customer service and support for your Overseas based companies.

I am without the products, without refund and absolutely no ANSWERS!!!! Horrible!!!!!!

I need to refund both of items for refund due to bad quality and wrong sizing.
Also need to paid for the return cost which is almost £45 back to USA which is ridiculous
Bad bad service . Definitely should Avoided

I horrible customer service.
I order a GREEN avva shoes….then I received RED Avva shoes in the mail. I’ve been trying to get in touch with customer service,NO ANSWER. I sent them and email, I got a reply saying, they’ll get in touch with me in 2business day and I still haven’t heard back from anyone. I thought this was a reputable USA shoes company, but I’m disappointed with the shoes and customer service. I’ll never order from this place ever again!!! One ☝️ disappointed ☹️ customer. I should’ve read the reviews before purchasing anything from here.

I bought 3 sandals with you, all size 7.5. The Emmanuelle River Aqua sandal was delivered in a 7.5 foot and a 5.5 foot. I got in touch to make the return and get the right sandal, it took several days to send me the return authorization, I only got it after complaining in the CHAT. now the new sandal has been confirmed but I have been waiting since June 4th for my order to be processed. How much longer will I have to wait to get the product I paid for? I have already returned the wrong numbered pair of sandals and I want my sandals with the correct numbering. for sure this was my first and last purchase with schutz in the US, as buying in Brazil is much cheaper and as I have family in BR, they manage to send me through DHL. cheaper and faster than schutz USA.

Horrible customer service!! They dont even have a number to call ..only a form to fill and they never call you back!!

Awful! I thought this company was reputable as it is sold at Saks, Nordstrom but it's terrible quality and even worse customer service. Customer service is nonexistent; you have to REQUEST a return if you want to return anything, and customer service doesn't respond for WEEKS. Phone number goes nowhere. Extremely aggravating and time consuming, especially for mediocre shoes.

Bad customer service!! They took over a week to respond back to me about approving a return & the status of a shoe that was “all of a sudden backordered” but never receive an email update about it. Their phone number doesn’t work so you can only get them through the chat but they have you waiting so long an never get back on to finish answering your question. I was supposed to receive a new FedEx QR code for the return after chatting with a representative yesterday and it was never sent. The representative also didn’t answer all of my questions and ended the chat. FedEx could not accept the previous one because it didn’t work in their system and they said it was a bogus QR code. I have been back and forth with them about this return too many times on top of the bad customer service! I would like to get this shoe returned so that I can be done with this company!

I agree with most reviewers..giving them only one star ..I wish I had a zero star for Customer Service... The phone number that I called ..no one responds ..the chat customer service is unhelpful and not available during the hours listed..
The manufacturer should hire a new customer service team..
The manufacture also does not warrantee their shoes for damage you will be stuck with it.. unless you bought it from a reputable store such as Nordstrom‘s or Bloomingdale’s..

Disgusting disgusting disgusting avoid avoid avoid this company like the plague. I mean it. Don’t risk it. Dispatch is so long, customer service is horrific and fake, shoe quality is so bad, comes up small, I have never come across a company this bad. I am in shock and shook I will be taking legal action against them.

I ordered the black crocodile embossed leather bag looks exactly like the picture BUT the bottom of the bag is poorly made I am nervous that when and if I do use it that my belongings will fall out that’s how terribly made the bag is I’m so disappointed bc I loved the style and they stated it’s genuine leather so I figured it was worth the 225$ I was definitely mistaken!

The size of the shoes are way toooooo small. They do not correspond to the US standard length measures. To get a refund is a nightmare and once you get it, they give you practically nothing. I will never buy anything from this store.

terrible!!! I bought a pair of sandals and runs small so I ask to exchange them they said it wasn't available the size up so they would refund me which is two weeks ago and nothing on my bank account. But I decided to give it a chance and bought another pair of sandals and they send me one-foot size 7.5 and the other 6.5 like how they mixed numbers and they didn't even check before sending it!!! so they don't care about the customer at all, they have a phone number when you google it and it does not work! don't buy them! really a big mistake, they are quality shoes with a terrible peoples working on it so in the end, you just lost time and money

I purchased two pairs of shoes which I wish to return shortly after a couple days. I went physically to the mortar store at the local mall to return the shoes. I was told by the sales associate that I was not allowed to return them in person. she instructed me to do the return online.

It has been several weeks since the return through UPS and I have not received any refund. I have reached out multiple times through the online chat and email as I am not able to find a phone number to reach out to and have not received a response back. Customer service has been non-existing there’s no way to reach out or receive a response from this company it’s completely unacceptable to do business In this fashion

I really wish I could give zero stars.

Worst customer experience ever. Besides the face that it took numerous outreaches before I was even able to get someone, they couldn't have been less helpful. I ordered two of the same pairs of shoes, each in a different size because I wasn't sure which one would be better. I obviously didn't need both, so went to return the other pair that didn't fit. Apparently I had purchased during their archive sale, which I did not know, and they have a policy that you can't return anything purchased during that. NOWHERE on the site -- either on the product page or during the multiple stages of booking -- was final sale conveyed. I asked multiple times for them to make an exception because I obviously wasn't aware of this or wouldn't have ordered TWO of the same shoe, and all I got was unhelpful form responses saying they couldn't accept a return.

Will never, ever purchase directly through them, and likely won't purchase the brand in general anymore. Currently taking this up with my credit card company because the whole thing seems fradulent.

I was really apprehensive to order from this company after reading reviews here, but I have to say: My experience was great. I chatted with someone from customer service just to gauge their responsiveness and the person was very nice and informative. I placed my order and received confirmation and then shipping info in a very timely manner. I received my shoes and they are LOVELY. It's hard to find well made leather shoes, and these really fit the bill. I found them to be true to size and very nice in quality.

Do you read your comments? You don't deserve a star! Bunch of Thieves!!! No return from Canada! All shoe sizes are wrong!!! If they do return, they don't return taxes you paid and charge you twice for the shipping a double price! Their shoes are not good quality either! And BAD customer service! Schultz you suck! I'll never deal with you again!!!

Originally I had complained about FedEx and a delivery issue. Long story short, I had a missing box that was marked delivered. I contacted Customer Service, they asked a few questions and one of the resolutions was to replace the missing item. I agreed to that but never heard back. The lack of follow up and disappearing act is something I have only encountered once or twice with lesser companies, in 20 years. Then I emailed Cust Service again 4 days later to let them know the missing box was found (another long story). Again no response, not even a Thank You for letting us know and we will cancel the replacement (which wasn't even in progress). I am shocked that the customer service was so awful and disappointed because I like their shoes. Now I hesitate to order online from them.

Also I just sent shoes back to return, let's see how long the credit takes. Most stores would send me notification of the return status. I have yet to receive any notification and it has been almost a week since my package was received. Good thing I have a great credit card company if I need to dispute this order.

I have a number of Schutz shoes in my closet, but this was my first experience buying online. I didn't care for the boots, and tried to return the next day...only to learn that I have to receive a confirmation from customer service. Ok, allow 1 to 2 business days? It's will be a week tomorrow, and the box is sitting on my desk, and I have not received a return confirmation. Subsequent emails to customer service have gone unanswered. I never found online chat accessible.


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