Sarah Lily Bewertungen 

I wouldn’t even give this company one star — they are absolutely shocking.

Before placing my order, they responded immediately to my queries. However, once I received the dress and decided I wanted to return it, everything changed.

I have now sent *seven emails regarding the return and have not received a single response.

I cannot express strongly enough that I would not recommend using this website. It presents itself as a professional, well-designed and trustworthy site, but my experience has been completely different. If you are unhappy with your purchase, you may find yourself unable to contact anyone or arrange a return, leaving you potentially losing your money.

Please think very carefully before ordering from this company. My experience has been extremely disappointing and frustrating.

Really bad experience with this company DO NOT BUY FROM THEM. It is not an English based company.Still awaiting a 20% refund on a dress I bought in June. The material and dress iteself was crap. They should be more open re the kind of costs you may incur returning an item. They do state returns have to be returned to the Asia, but it is only when you try to return it they list the potential costs you may have to pay and offer you a 20% refund. I accepted this offer after considering the potential costs of returning the item. I am stating awaiting the refund.

I had my order delivered in May26 and requested a return the same day as the item just didnt suit me. It took ages to get a reply and was told it would cost me to return to CHINA. It was finally agreed that I could keep the item and receive a 50% refund. Heard nothing back despite several emails so I contacted PayPal resolution in July26. My claim was denied in Aug26 so now Im left with an item I cant wear and no 50% refund. Customer service vary rarely reply to any emails so be 100 % sure you want the item before buying otherwise you will be left out of pocket.

Do not buy from this company. The materials are poor quality. I purchased some shoes with a back zip fastener which broke while trying to pull the zipper up. I have written repeatedly to the company to return them as not fit for use and have been ignored. DO NOT PURCHASE FROM THIS COMPANY.

Taken folks money, now trading under another name.

Tip. Always check reviews before ordering from any company.

Fortunately I got all my money back via paypal

Avoid this company at all costs, the items take a while to come as based abroad, everything about the website is false. They do not respond and do everything they can to stop you returning items which are nothing like the advertised items. Was offered a 60% refund after saying I was going to trading standards. They refunded 50%
Do not buy from them

I ordered an item at £40 it took roughly 2 weeks to arrive (no delivery time shown when ordered) only when tracking became available did i realise it was from shanghai area. When it arrived I was surprised that the material was actually ok but the sizing was not great, fitting in some areas but not in others so couldn't order a different size as it would be wrong again. They were quick to answer my first email but asked for a photo of how it was wrong, I unpacked it took a selfie and emailed back. Since then, no communication. Looks like I'm £40 down and you would only get £4 back on Vinted. Be very careful about buying from this company.

Sadly I had the same experience as many others. The company markets itself as an English company but its Chinese imports of poor quality with a non existent customer service. DO NOT USE THIS COMPANY

Absolute joke of a company, please do not buy anything from them. Dress ordered for £40 took 3 weeks to arrive, company is not in uk as advertised but items are shipped from China which isn’t the issue the item received was hideous, poorly made, no care instructions and absolutely nothing like the dress ordered. Complete waste of time trying to deal with customer service as they are a complete joke.
Please do your research before buying online as I wish I had

Do not buy from this website
Items do not look how they are advertised
Very poor quality
Customer service does not exist
Dreadful and should be shut down

Terrible customer service, I paid for an item 2nd May 2026, 8th of June chased this up via support where they told me it was now out of stock and would I like credit or full refund, I requested a full refund and still to this to date no refund has been processed, I would definately advise anyone to keep away from this company

Do not use this company, item recieved was nothing like the picture, cheap shoddy rag is best I can describe, Returns are a scam, you will just be ignored, Website looks UK, its not more China rubbish,

I bought a pair of sandals from this company. The ones I ordered are on their website..they did NOT send them, instead a nasty cheap pair of bad quality sandals that are not on their website AT ALL. There is a faded return label on the parcel to an address in Feltham, England, with EDWARD but when I contacted Sarah and Lily by email they said to get my money back I will have to pay the posting to CHINA! ..I headed to the Internet and found that many double barreled named businesses are connected to 'Edward London which is a Freight forwarding business and that led me to other companies and the reviews were TERRIBLE all saying the same thing. BE CAREFUL OUT THERE with what you are buying.. and here's a strange thing.. 'Katherine' writes the emails, then you have Edward on the return address, then, Philip and Megan is another - how very friendly!!!! Don't take my word for it...take a look yourself! I have just contacted PayPal to see if they can help.

1 star is being generous and I wish Id seen the reviews before buying 2 dresses costing £78. The quality is abominable, borderline disguting and absolutely not what what shown on the website. Theyre almost completely different items. The sizing is totally wrong as well.
Im trying to get a response to emails, with, to date, no luck.
Im not confident Ill get anywhere near the money back I paid but if I could report this company and get their website removed, I would.
Long story short
DO NOT BUY FROM THIS COMPANY!!!

Zero stars if I could give that. DO NOT ORDER FROM HERE!
Absolutely horrendous quality. Whatever you order will be completely different to the image advertised on their website and then they will refuse to give a full refund. It is absolute scam of a company!

Very poor quality product which took weeks to arrive. Sandals didnt fit so I asked about a return for refund.
An email to their support address took 10 days to get a reply and then it warned of the cost and complication of doing a return. I was offered 100% credit if i wanted to swap for another Sarah-Lily product or 30% cash and keep the sandals.
Be aware, this looks like its a UK company and it definitely is not.

I purchased a dress from them. It arrived late when it arrived. The size was at least two sizes smaller than what I ordered although the label said what I ordered, and the quality is awful. I’ve tried to contact over a period of a month, to request to return, as no paperwork came with the item…. They do not respond to any of my emails, so I’m having to involve PayPal to try and get my money back. Don’t give these scammers your money!!!

I wouldn't even give this company a 1 star. Awful quality, I have asked to return and not heard anything. Total CON, please don't buy!

Absolute con why are they allowed on social media. There is no company in London it’s a Chinese company. I paid £40 for my item took three weeks and looks like a bag of rubbish no labels no size I received it today and threw in the bin. Please don’t use this company

Dreadful not a real website, clothes shipped from Asia. Wonderful image of model in the dress! Sold it for me, not that I expected to look like the model! but £68 later my 2 x dresses arrived. Awful unwearable blatantly not the dresses in the images advertised.

I looked into a refund promptly:
Refund process - email them requesting the address to return the dresses to with photos of the dresses and reason for the refund.
VOLINA - Elegant urban dress × 1
Grey / L (UK 12-14)
image
ANDREA - Boho Ruched Midi Dress × 1
dusty red / L (UK 12-14)

Reason: it doesn't fit one dress is too sort one side and will not cover my top half and bottom?

2nd dress is too tight and would not have fit the bust area as too baggy?

The material is different to the ones shown modelled by the model. Not good quality.

Response email!
Thank you for reaching out to us.

We sincerely apologize for the trouble with your order and are sorry to hear that you are dissatisfied with the quality.

We have received your return request and would like to assist you. However, we regret to inform you that we do not offer free return shipping, as mentioned on our "Shipping and Returns" page.

As the customer, you are responsible for the return shipping costs to our warehouse in Asia. We recommend sending your return with tracking, as we cannot be held responsible for lost or damaged returns. Return shipping costs to Asia start at a minimum of £20.

Furthermore, there is a high probability that your package will be held by customs and incur additional fees before your order reaches our warehouse in Asia. We are not responsible for these costs.

Once the package arrives at our warehouse in Asia, which typically takes 14 to 21 business days, we will inspect it for any damage and assess its overall condition. If everything is in order, we will refund 100% of the purchase price to your account within 5 business days of receipt.

We are committed to providing you with a suitable solution and will make you an attractive offer. You will receive a 20% refund and can also keep the product you received.

If you still wish to return the goods to our warehouse in Asia, please email us to inquire about the procedure, return address, and return label.

We look forward to your positive response.