Order came fast, was exactly like described, and will make a great addition to our Autumn/Winter hiking gear!
Unternehmen hat geantwortet
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Das sagen Bewerter
This coat is wonderful! It fits perfectly and so comfortable to wear. I am 5'8" and 155 lbs. I ordered a large. It nicely lined with 2 deep pockets. Wish it had an inside pocket too. It hasn't rained... Mehr ansehen
Unternehmen hat geantwortet
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Mehr ansehen
Unternehmen hat geantwortet
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Kontaktinformationen
14726 RAMONA AVE NUM E9, 91710, CHINO, Vereinigte Staaten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4.4
Hervorragend
191 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Order shipped and received as expected
4. Januar 2024
No pockets
disappointed that I did not check that the raincoat had pockets or not....No pockets
8. Januar 2024
Antwort von SaphiRose
Dear Donna,
Thank you for sharing your feedback. We understand your disappointment with the absence of pockets in the raincoat. Our team is dedicated to resolving this, and we want to assure you that we provide a free exchange service. Our customer service team has already reached out to you via email to discuss this further. Your satisfaction is our priority, and we appreciate your understanding.
Did not feel the size was comparable to…
Did not feel the size was comparable to other ones. The 2X was too small and in any other that I have bought in a 2X was on the large size. Usually take a 1X. Have sent it back. Thanks
6. Januar 2024
Antwort von SaphiRose
Dear Ellen,
Thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the sizing issue. We appreciate your feedback, and it's important to us that you feel comfortable in our products.
Your insights are valuable, and we assure you that we are continuously working to enhance our size designs to better accommodate a broader range of individuals. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Had an issue with the pants after the…
Had an issue with the pants after the two three weeks after they arrived the immediately replaced the pants immediately. Reinsured my choice in the company that I had purchased from the past originally arrived very quickly very nice heavy duty rubberized set was keeping me very dry and warm didn't need to wear an undershirt for extra insulation they're lightweight and kept me very movable out in the field while operating a tractor and doing Ranch chores.
6. Januar 2024
Great Customer Service
When the package came I had questions regarding whether or not I received the correct item, and the customer care person that worked with me was wonderful.
I was really pleased with the product as well.
11. Dezember 2023
Lost package
My first package was lost. As soon as I let Saphirose know, the company immediately mailed a new order to my house. I am impressed with their response time and appreciate their customer service. The two children rain ponchos are perfect for my granddaughters: colorful, well made, and so lightweight (they will easily stay in their backpacks). Thank you Saphirose!
3. Dezember 2023
Easy ordering and fast delivery.
2. Dezember 2023
Ask me after I receive my product
16. November 2023
Easy to deal with
There was no problem changing the size after I placed the order. Nice!
14. November 2023
Chic rain jacket
After the zipper fell off of my first rain jacket, I emailed SapphiRose with photos and they gave me a significant discount on another rain jacket. I ordered the same one because I like the style so much. Very chic. Hopefully the zipper on this one holds up!
9. November 2023
I had a problem about a return and…
I had a problem about a return and Maria helped me with no problems.
11. November 2023
Looks good. Since unused cannot give over 4
Good value
Good packaging
Attractive
Seems well made
1. November 2023
Antwort von SaphiRose
Dear Tacoma Shopper,
Thank you for your positive feedback! We're glad you appreciate the quality of our product. If you have any suggestions on how we can improve further, feel free to let us know. We appreciate your support!
Prompt delivery
7. November 2023
Shipping time was great.
28. Oktober 2023
Utilitarian men's rain suit
The rain suit was well photographed with plenty of detailed description. It arrived before expected.
2. Oktober 2023
The rain poncho is just as described
The rain poncho is just as described, well built and shipped quickly.
5. Oktober 2023
You shipped wrong items four different…
You shipped wrong items four different times…ordered yellow/red ponchos…received blue/green/yellow, C oneill
17. Juli 2023
Antwort von SaphiRose
Dear Clayt,
We deeply regret the repeated errors in your recent orders, and we sincerely apologize for the inconvenience you've experienced.
Rest assured, we take this matter seriously. We conducted an immediate investigation to identify the root cause of these mistakes and have already made the necessary corrections to prevent such issues in the future.
We have also reached out to you via email to provide a solution to the problem. Kindly check your email, including your spam folder, to review our proposed resolution. Your satisfaction is our top priority, and we are committed to making this right for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
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