Safe2 Bewertungen 

I needed three certificates (Gas Safety, Electrical Inspection and EPC) for a rental property and was concerned about the disruption for my tenant. I chose to use Safe2 as I hoped that they would coordinate the visits to all take place on the same day.

It all started well, with a series of emails from their system to keep me up to date. But it went downhill very quickly.

Appointments were cancelled at the last minute, I was given conflicting information from the details my tenant was given, I received information for a property that was not mine, and in the end there were three separate visits, requiring my tenant to take time off for each (after already having taken time off for the missed appointments).

To make matters worse, the gas engineer incorrectly failed the hob and disconnected it, leaving my tenant without the ability to cook. By the time Safe2 looked at my complaint and agreed that their gas engineer had been wrong, I had already had to spend £180 to have a new hob fitted. They did eventually refund the fee for the gas check, but I'm still £180 worse off.

I had originally assumed that this was a national company with their own engineers and inspectors. But I think it's just a call centre with no staff of its own. The people coming out to do the inspections did not seem to have any idea what Safe2 were doing and communication was all over the place, with my tenant receiving last minute calls from the engineers to either cancel or say they were coming the next day even though no appointment had been arranged.

I have a portfolio of eight properties, and it would have been nice to find a company that could organise compliance for all of them. But Safe2 is not that company, and I will not be using them again.

Absolutely Useless Service
Safe2 send several automated appointment reminders via email and text. Then the engineer will call the evening before to confirm the appointment for the following day and then not show up. This is the second appointment for a gas safety certificate and boiler service where the engineer hasn't kept the appointment. I get the impression that what the engineers are paid isn't worth their while so they will only keep appointments with Safe2 if they have nothing else on. I have demanded that they refund my £119.70. I have now booked the same service with another company which cost £163.00 which I am happy to pay for an engineer to keep the appointment and complete the work.

Friendly electrician who let me know when he was nearby before the appointment. Communication and advice was valuable and helpful.
Many thanks and i’d absolutely recommend this service Safe2 offers.

Good communication, prompt turnaround, quality company at every step