RXLive Pharmacy Bewertungen 707

Antwort von RXLive Pharmacy

Aktualisiert am 14. Apr. 2026

We’re sorry to hear about your experience and have flagged your review internally for further investigation.

We have recently received a number of one-star reviews from individuals who we have been unable to verify as patients. In some cases, when we request further information, we do not receive sufficient details to confirm a genuine interaction with our service.

Update: No supporting information has been provided. If you are a competitor or a former employee, posting reviews intended to defame a service is both misleading and unethical.

We can see this is clearly a new account made and you have just reviewed us without any information provided or even a patient of ours.

To help us investigate your concerns properly, we would appreciate it if you could provide additional information, such as your order number and more details about the issues you experienced with delivery and customer service.

We take all feedback seriously and would welcome the opportunity to look into this and resolve any concerns for you.
Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 8. Apr. 2026

Good afternoon,

Thank you for your message, and please accept our apologies for the delayed response. We were closed for four days due to the recent bank holiday.

After reviewing your account, we would like to clarify the following:

A clarification email was sent on 2nd April 2026 at 21:34 (GMT), to which we did not receive a response.
Tracking details were provided on 3rd April 2026 at 11:34 (GMT), again with no response.
A further tracking email was sent on 7th April 2026 at 21:34 (GMT) confirming delivery, with no response received.

Our records clearly show that our team contacted you on three separate occasions. These communications were sent both prior to and during the bank holiday period. While we understand your concerns, please note that we are unable to control closures during bank holidays.

We would also like to clarify an important point regarding your prescription. The prescription in question was approved and sent to us on 30th March 2026, not on 16th March. The earlier date refers only to a reminder notification for you to place an order if required. As per standard procedure, it is the patient’s responsibility to request medication via the app or NHS app following such reminders.

Your order was processed and dispatched accordingly, and tracking information confirms that it has been delivered.

We have also cc’d your GP into this correspondence for full transparency.

Additionally, we would like to reassure you that we have been operating for over ten years and remain fully committed to providing a reliable and safe service. It does not benefit us to provide inaccurate information, and we have retained records of all communications sent. If needed, we are happy to provide copies of these emails.

We kindly ask that you review your inbox, including your spam or junk folders, for our previous correspondence. If you are still unable to locate these emails, please let us know and we will gladly resend them.

For future orders, we recommend placing requests at least 7 days in advance, particularly around holiday periods, to help avoid any potential delays. If it is urgent in between you have a dipsatch now button which you're aware of as you pressed this before on the 3rd of March 2026 and you got this ordered delivered for free the next day on the 4th of March 2026.

If you have any further questions, please don’t hesitate to get in touch.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

3. Apr. 2026

Thank you so much for your kind words and for giving us another opportunity after your first experience. We’re really glad we could resolve everything quickly and put your mind at ease.

It means a lot to hear that our service is helping reduce your stress and that your medication is arriving on time each month—that’s exactly what we aim for. Your recommendation and support truly motivate our team to keep delivering the best possible care.

If you ever need anything, we’re always here to help.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

31. März 2026

Thank you so much for your kind words and continued trust over the past three years. We're delighted to hear that you've consistently had a positive experience with our service. Ensuring timely deliveries and accurate medication is always our top priority, so it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to support you.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

26. März 2026

Thank you so much for your kind words—this really means a lot to us!

We’re so pleased to hear that you’ve had a positive experience with our service and that we’ve been able to make things easier and less stressful for you. Our team works hard to ensure prescriptions are handled quickly and smoothly, so it’s wonderful to know this has made a difference.

Your feedback is greatly appreciated and will be shared with the team.

If you ever need anything, we’re always here to help.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

24. März 2026

Thank you for your feedback — we’re really sorry to hear about your experience.

You’re absolutely right to expect things to be set up correctly and for your prescriptions to be handled smoothly, especially after giving us multiple chances. The issues you’ve described, particularly with duplicate profiles causing system errors, delays, and missing items, are not the standard we aim to provide.

We’re glad to hear our customer service team has been helpful, but we completely agree — it’s just as important that everything works properly behind the scenes.

We would really appreciate the opportunity to make this right. If you’re happy to, please get in touch with us directly so we can ensure both your and your daughter’s accounts are fully resolved and running as they should, and prevent any further issues.

Thank you again for your honesty — it helps us improve.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

24. März 2026

Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

24. März 2026

Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

23. März 2026

Thank you so much for your kind words — we really appreciate your feedback!

We’re delighted to hear that the service has been convenient and reliable for you, and that we’ve been able to support you even in urgent situations. Ensuring your medications arrive promptly and with as little hassle as possible is exactly what we aim for.

If you ever need anything, please don’t hesitate to reach out — we’re always here to help.

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

18. März 2026

Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience with RX Live. Providing a personal, reliable, and efficient service is exactly what we aim for, so it means a lot to know we’re getting it right.

We truly appreciate your support and look forward to continuing to take care of your prescriptions!

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

18. März 2026

Thank you so much for your incredibly kind words — they truly mean a lot to the entire RX team. We’re passionate about providing the highest level of care, and it’s wonderful to hear that this comes across in your experience with us.

Being described as an extended family member is the greatest compliment we could receive. Please know that we’re always here for you, and we’ll continue to do everything we can to support you whenever you need us.

A big thank you from all of us at RX.

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 16. März 2026

Good afternoon,

We’re sorry to hear about your experience and the frustration this has caused.

After reviewing our records, we can see that a request to update the address was made on 4 March, and the delivery was successfully sent to the updated address on 6 March. Our records and delivery confirmation indicate that the order was delivered correctly.

If there has been any misunderstanding or if you believe something is still incorrect, please send us a direct message with your full name, date of birth, and current address, and we will be happy to review your account further and help resolve this. You have used our service for nearly 5 years never had a problem and this has been at no charge for you, we are sorry you was made redundant and wish you all the best for the future.

We value all of our patients and aim to provide a reliable service, so we appreciate the opportunity to look into this for you.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

2. März 2026

Hi Matt,

Thank you so much for your kind words — it really means a lot to the whole team.

We always aim to go above and beyond, so it’s great to hear that reflected in your experience. Your feedback genuinely motivates us to keep delivering the best service possible.

If there’s ever anything you need, we’re always here to help.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

25. Feb. 2026

Thank you so much for your loyalty and support over the past 5 years! We truly appreciate you being part of the RX Live family. It means a lot to us that you've had a positive experience.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

21. Feb. 2026

Thank you so much for taking the time to share your experience with us. Your kind words truly mean a lot to our entire team. We understand how important it is to receive support quickly, especially when something is urgent, so we always do our very best to respond as fast as possible.

We’re also really pleased to hear that you found our phone support helpful. Being available and easy to reach is something we take pride in, and it’s great to know that made a difference for you.

Thank you again for your trust and support — we’re always here whenever you need us.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

21. Feb. 2026

Thank you so much for taking the time to leave such a thoughtful and heartfelt review.

We’re truly grateful for your kind words about our accessibility, communication, and delivery service. It means a great deal to us that you feel supported — especially when navigating prescriptions can already be stressful. We completely understand how important it is to feel heard, reassured, and treated as a person, not just an order, and we’re so pleased that this has been your experience with us.

Your feedback about accessibility is especially appreciated. We’re committed to making our service as easy and inclusive as possible, whether that’s via telephone, email, or the app, and it’s wonderful to know those options have made a difference for you.

Thank you again for your trust in RXLive. Supporting you with your medication in a way that feels safe, honest, and stress-free is exactly what we aim for every day.

Brilliant patients make our job even more rewarding 😊

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

20. Feb. 2026

Thank you so much for your kind words and for taking the time to leave us such a lovely review. We’re really pleased to hear you’ve found our team helpful and polite.

Just to clarify, we are open on Saturdays, so please feel free to contact us over the weekend if you need anything. We’re always happy to help with any queries.

Thanks again for your support!

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

20. Feb. 2026

Thank you so much for sharing this. I’m really glad to hear you’ve had such a positive experience, and that the quick responses have helped ease your anxiety. It means a lot to know you’ve felt supported and reassured through any changes, and we’re pleased everything has been timely with your prescriptions. We truly appreciate your kind feedback.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

20. Feb. 2026

Thank you very much for your kind feedback.

We’re pleased to hear that you have found our service quick, easy, and responsive. Our team always aims to provide timely support and to follow up promptly with GP surgeries when needed.

If you have any further questions or require assistance in the future, please don’t hesitate to contact us.

Kind regards,
RXLive Patient Support Team