RXLive Pharmacy Bewertungen 707

Antwort von RXLive Pharmacy

11. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

11. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 11. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

10. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards, RXLive Patient Support Team

Antwort von RXLive Pharmacy

10. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards, RXLive Patient Support Team

Antwort von RXLive Pharmacy

10. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards, RXLive Patient Support Team

Antwort von RXLive Pharmacy

10. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards, RXLive Patient Support Team

Antwort von RXLive Pharmacy

10. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards, RXLive Patient Support Team

Antwort von RXLive Pharmacy

10. Juni 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.

Thank you again for your trust — we’re always here whenever you need us!

Kind regards, RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 13. Juni 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to experience delays, medication issues, and communication problems, particularly when your health depends on receiving the correct medication on time.

We sincerely apologise for the occasions where your medication was delayed or supplied incorrectly. We also regret that our communication has not met your expectations and that the improvements discussed with our management team have not been reflected in your experience.

Patient safety and continuity of care are extremely important to us, and the concerns you have raised are being taken seriously. We would appreciate the opportunity to review your account in detail and investigate the issues you have described so that we can understand what went wrong and work towards a resolution.

We are genuinely sorry that we have let you down and appreciate you bringing these matters to our attention.

Update: our head pharmacist has called you and we are currently chasing up with your surgery the missing item we are currently resolving this issue and we will further call you today. Further update is that our team chased up the prescription and the GP signed it off, we have discussed with your GP and they have this on their acute list not the repeatable, we have asked them to place it on the repeatable list so we are able to provide this on a monthly basis.
One of our head pharmacist called you as well to explain right away and it looks like this situation is now resolved. Please kindly confirm?

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 10. Juni 2026

Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you've experienced.

We understand how important it is to receive your medication on time and in the format that best supports your daily routine, particularly when managing multiple long-term conditions. Based on your experience, we recognise that we have fallen short of the standard of service you expected from us.

We're sorry for the delays you encountered, the lack of communication regarding stock availability, and the confusion surrounding your medication packaging preferences. We also appreciate your feedback regarding the condition of the parcel on arrival and the difficulty in locating our contact details.

Following your recent conversation with our team, arrangements have been made to collect your medication and prepare a replacement order in blister packs. We are actively monitoring this process to ensure it is completed as promised.

While we appreciate your patience, we understand that trust is earned through actions rather than assurances. We hope the corrective steps being taken will demonstrate our commitment to putting things right.

Thank you again for your feedback. Reviews such as yours help us identify where we need to improve, and we will use your comments to review both our communication processes and service delivery standards.

Update: Following a further review of your order, we can confirm that we received the full prescription from your GP on Friday.

Unfortunately, due to our dispensing cut-off times, we were unable to dispatch the medication for Saturday delivery. We apologise for any inconvenience this may have caused. Our Head Pharmacist attempted to assist and explore available options at the time, including discussing the matter with you directly.

To minimise any delay, the prescription was prioritised first thing on Monday morning and has now been dispensed and dispatched. Your parcel containing the medication is currently on its way.

Our Head Pharmacist has also reviewed the feedback you provided. We value all patient feedback and have taken your comments on board. As part of our ongoing commitment to improving patient care and service standards, we are currently reviewing and enhancing our internal processes to help improve the experience for our patients going forward.

We apologise for the delay and appreciate your patience and understanding.

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 2. Juni 2026

We are sorry to hear that you are unhappy with your experience.

However, we would like to clarify that RXLive Pharmacy dispenses and supplies items based on the prescription and quantities provided to us by your GP surgery. The amounts supplied on your orders were those that were prescribed and authorised by your surgery. We have sent you proof of this via email just now, they sent us 2000ml and 10 bottles is 200ml a bottle that equals 2000ml. We cannot give more than the prescription that is illegally and we cannot be do such activities.

We have already provided proof of the prescriptions received from your GP surgery, which confirms the quantities and items that were prescribed to us for dispensing.

Regarding the flavour issue, we understand your frustration. Unfortunately, when a prescribed flavour is unavailable, an alternative flavour may be supplied to avoid delays in treatment. We apologise if this was not suitable for you. We have tried to call 5 times to resolve the issue but you're declining our calls.

We take all patient concerns seriously and have investigated your orders based on the information received from your surgery. If you would like to discuss this further, we would be happy to review the matter again with you and liaise with your GP surgery where necessary.

Kind regards,

RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 10. Juni 2026

Thank you for your message and for taking the time to speak with us. We truly appreciate your apology and your honesty regarding your recent review.

We understand your frustrations and are grateful for the opportunity to explain the circumstances surrounding the issues you experienced. Your loyalty over the past 7 years means a great deal to us, and we sincerely regret that our service has not met the standard you expected in recent years.

We are committed to working together with you to resolve any ongoing concerns and to continue improving the service we provide. We also appreciate your understanding that some matters have unfortunately been outside of our control.

Thank you again for your continued support and for giving us the chance to put things right. We look forward to helping you moving forward and getting everything sorted together.

Update: we have tried to find and discuss who has written this review but had no response. Please can you email us so we can make things right.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 19. Mai 2026

We are very sorry to hear about your experience and appreciate you taking the time to provide this detailed feedback.

What you have described is clearly not the level of service we aim to provide. We understand your frustration regarding the incorrect prescription charge status, the repeated confusion over payments, the overcharging concerns, and the inconsistent communication you received from our support team. We also apologise that your complaint was not properly understood or handled appropriately.

Your feedback regarding the clarity and professionalism of our communications has been noted seriously, and we agree that the experience you describe is unacceptable.

We would like to investigate this fully and ensure your complaint is formally escalated and reviewed by management. Please contact us directly with your details so we can look into the refund status and resolve this matter properly for you.

Again, we sincerely apologise for the frustration and inconvenience caused.

Update: our complaints team have followed up with the reason of a double charge. We have also tried to call to explain and apologies but had no answer.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

18. Mai 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for.

Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile. Thank you again for your trust and recommendation — we’re always here whenever you need us!

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

Aktualisiert am 17. Mai 2026

We are very sorry to hear about your experience and completely understand your frustration. We appreciate how important it is for medication to arrive on time and in full, and we sincerely apologise for the stress and inconvenience this has caused you.

This is not the level of service we aim to provide. We are reviewing the issues you’ve raised regarding delayed deliveries, missing items, and incomplete quantities so we can investigate this properly and prevent it from happening again.

We have sent a link to your account so you can provide further details regarding the problems with your medication deliveries. Please respond with the same information you included in your review so we can look into this properly and work towards resolving the matter for you as quickly as possible.

Update: We have made multiple attempts to identify and contact you regarding this matter but have received no response. Unfortunately, without being able to verify who you are, we are unable to investigate or resolve your issue further.
Just as you took the time to leave a review and express your concerns, we kindly ask that you also provide the necessary information so we can properly assist you — especially if you are genuinely concerned about your medication.

Thank you for bringing this to our attention and for your patience while we work to resolve these concerns.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

16. Mai 2026

Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for.

Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile. Thank you again for your trust and recommendation — we’re always here whenever you need us!

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

15. Mai 2026

Thank you so much for your incredibly kind words. It truly means a lot to the whole RX Live team to hear this feedback.

We always strive to support our patients in the best way possible, so knowing that we’ve been able to give you peace of mind is incredibly rewarding. Your appreciation and support are genuinely valued.

Thank you again for taking the time to share this — it means more than you know

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

14. Mai 2026

Thank you so much for your kind words and for taking the time to share your experience with RX Live.

We’re truly grateful to have you with us, and it means a lot to hear that our team has been able to make managing your prescriptions easier and more reliable. We understand how important consistency, responsiveness, and personal support are — especially when managing complex health needs — so your feedback really does mean the world to us.

We’ll make sure your lovely comments are shared with the whole team. Thank you again for your trust and support — we’re always here whenever you need us.

Kind regards,
RXLive Patient Support Team

Antwort von RXLive Pharmacy

12. Mai 2026

Thank you so much for your wonderful feedback and 5-star review. We’re really pleased to hear that you find our service easy to use and that having telephone support available makes things more convenient for you.

It’s great to know that your weekly blister packs and medication updates are running smoothly, and that our team has been pleasant and helpful whenever you’ve called. Providing reliable and personal support is very important to us.

Thank you again for your kind words and for choosing RXLive Pharmacy.

Kind regards,
RXLive Patient Support Team