Thomas is always more than helpful aswell as rest of staff would highly recommend this company have been using them for many years always my first choice
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Das sagen Bewerter
Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Mehr ansehen
Absolutely fabulous professional efficient service. Really outstanding. From messaging to ordering 4ft wood planter it must have been less than a week, it was in my garden. It's very well made an... Mehr ansehen
Brilliant service and a top notch product! I ordered a large amount (100 sq m) of Cumaru hardwood decking for delivery to Jersey, via Portsmouth. The sales and delivery teams at Roundwood could not ha... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Kontaktinformationen
Vereinigtes Königreich
- roundwood.com
4.7
Hervorragend
695 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
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I’m still waiting for the pots that I…
I’m still waiting for the pots that I paid for. 07979550232. Andrew Burleigh.
6. Mai 2026
Antwort von Round Wood of Mayfield
hello Andrew,
We’re sorry your order has taken longer than expected to arrive.
Your order was placed just before the bank holiday weekend, and unfortunately we experienced a significant backlog immediately afterwards. Our warehouse team works hard to dispatch every order as quickly as possible, but during exceptionally busy periods delays can sometimes happen.
There was also an additional delay with DHL collections due to the high holiday volume. Your parcels are now with DHL, and tracking details have already been provided so you can follow their journey.
We genuinely appreciate your patience and understanding
RoM Team
says 1-2 days for delivery 6 days and not sent yet.
Online it says 1-2 days for delivery. I ordered 6 days ago and it’s still not even been sent. Literally planned to have this for a garden parties are having tomorrow and was a waste of time. Should have ordered on Amazon.
1. Mai 2026
Antwort von Round Wood of Mayfield
hello Carmen,
We’re sorry your order did not arrive in time for your garden party.
Your order was placed on Thursday just before the bank holiday weekend. We had your parcel packed and ready to go the following working day, however DHL experienced a significant backlog after the holiday period and unfortunately did not collect parcels from us for several days.
The 1–2 day delivery timeframe shown online refers to working days and unfortunately bank holidays can sometimes cause delays across the courier network.
Your parcel is now on its way and tracking details have been provided. We completely understand your frustration and we’re disappointed by the delay as well.
We sincerely apologize for the inconvenience caused and appreciate your patience.
RoM Team
Excellent service
Excellent service, from easy to use website to very helpful staff at checkout and 5 star delivery service. Your driver was happy to help and professional.
30. April 2026
Excellent
Website, was easy to use, delivery was quick. They were also great to chat to when there was a minor issue with delivery service.
29. April 2026
Placed and order for 2 pots
Placed and order for 2 pots, only received one. Invoice was adjusted but Would not have paid £12 delivery if knew was only going to receive 1.
28. April 2026
Antwort von Round Wood of Mayfield
Hello Dominic,
We have checked the order and it was processed for one pot only, which was the quantity successfully added to the basket at checkout. Unfortunately the item was low in stock at the time, and the website automatically adjusted the quantity to what was available, before the order was completed.
The invoice was also updated accordingly and you were only charged for the single pot dispatched.
We understand your frustration regarding the delivery cost, however the order was fulfilled exactly as received through the website.
If you would still like an additional pot once stock is replenished, please feel free to contact us and we will be happy to help.
All the best
RoM
Very happy with my beautiful extra…
Very happy with my beautiful extra large pots. High quality product, fair price, excellent communication throughout ordering and delivery.
28. April 2026
It was all great apart from a very…
It was all great apart from a very steep delivery charge. £60 for a very local delivery was a lot but the pot was so large I had no other choice
22. April 2026
Excellent service, excellent product
Excellent service, delivery in fast time with helpful driver . Delighted with the product ( rubber painted corten steel dish). It is now in situ in the garden to the delight of many birds. Thank you .
14. April 2026
Fantastic service ,ordered 3 granite…
Fantastic service ,ordered 3 granite staddle stones on Thursday evening ,after numerous emails confirming every step of the delivery ,they arrived on Saturday morning ,highly recommended 😀
17. April 2026
Great service and distance buying experience
I found the pot I was looking for online but needed delivery as I’m a long way from the store. I found ordering easy, the choice is great and prices are competitive. Delivery charges are expensive but I understand covering costs and the pot arrived on a pallet held firmly in place with plenty of cellophane wrap fully intact. I’d managed to get other pots in the same colour local to home but needed a bigger statement piece and that’s what I got from Round Wood. I’d definitely buy from here again and have recommended to family and friends already.
13. April 2026
The statue we ordered looks fantastic…
The statue we ordered looks fantastic and was delivered quickly. Thank you Zak and the team!
9. April 2026
Outstanding customer service
Outstanding customer service. When the delivery company lost track of our order, Round Wood sent out a replacement within 24 hours.
27. März 2026
Excellent product and delivery
It was great to have a company deliver using their own drivers and transport. The driver was really helpful and the product arrived on time in excellent condition. The water bowl was accurately made so the rim was level to the water once we filled it
2. April 2026
Timely information and delivery
20. März 2026
Nice solid items
Nice solid items, would score a 5 but they were covered with a fine layer of rust, probably to be expected I suppose!
16. März 2026
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