Great range of products and prices. We could not find what we wanted in the garden centres and then found Planters and just what we were looking for. Excellent customer service. A sign of a good com... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered a £169 galvanised planter and received a dented and peeling planter. Asked for a refund and was offered a 20% discount which I refused, offered 30% off and then a replacement, so agreed on... Mehr ansehen
Excellent customer service. Our new zinc galvanised planter was delivered very quickly & was extremely well packed. The planter itself is very light & a great colour. We've put it on a wheel base f... Mehr ansehen
Unternehmen hat geantwortet
Ordered three of the zinc galvanised metal planters and absolutely love them! Arrived quickly and very well packaged, so in perfect condition. They look so smart in the garden and especially love the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Kontaktinformationen
25 Albury Close, RG30 1BD, Reading, Vereinigtes Königreich
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4.4
Hervorragend
53 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good quality poor return.
Hi. The service is great and product is very good. However the returns policy not so good and trying to return large items was expensive.
10. April 2026
Bewertung ohne vorherige Einladung
Excellent service excellent product. excellent product and…
Excellent service excellent product and good customer service.
12. April 2026
Bewertung ohne vorherige Einladung
Great service
Great service, lovely items, very pleased with purchase
15. April 2026
Bewertung ohne vorherige Einladung
Wide product range and impeccable customer service
Great range of products and prices. We could not find what we wanted in the garden centres and then found Planters and just what we were looking for. Excellent customer service. A sign of a good company is how they react when things don't quite go to plan. We had a glitch but Planters dealt with it efficiently and quickly. No hesitation in recommending Planters.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Chris,
It’s fantastic to hear that you found exactly what you were looking for with us after searching the garden centres. We really appreciate your kind words about our team; we always aim to resolve any issues as quickly as possible to get things back on track. Thank you for your feedback, we’ve taken it on board to help improve our service. We truly appreciate you recommending us!
Kind Regards,
Thomas
Customer Success Manager
Great design
Great design, well made planters with options for rubber feet and linings.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Ann,
It’s great to hear that you’re pleased with the design and quality of your new planters. We’re glad you found the customization options like the rubber feet and linings useful, too! We hope they make a lovely addition to your home.
Kind Regards,
Thomas
Customer Success Manager
Great product excellent delivery
Great product excellent delivery
Would definitely buy again
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Alison, it’s wonderful to hear that you’re pleased with your order and that the delivery went smoothly. We really appreciate your kind words and look forward to welcoming you back again soon!
Kind Regards,
Thomas
Customer Success Manager
Disappointing packaging. V good customer service
Ordered a £169 galvanised planter and received a dented and peeling planter. Asked for a refund and was offered a 20% discount which I refused, offered 30% off and then a replacement, so agreed on a replacement. The customer service at this stage was great, no issues and happy to listen. Planter 2 arrived, dented again. The packaging was laughable, no decent cushioning and the box hardly closed. Emailed customer service again with images and currently waiting for a response. Would not buy again from this company given the damaged items.
Edit 16/4. Customer service have been fab and a personal message from the MD. Thank you
2. April 2026
Bewertung ohne vorherige Einladung
Ordered 2 large planters
Ordered 2 large planters. Money taken and and delivery organised for 2nd. April. From then I have been trying to contact both DX [ delivery agents ] and Planters. I'm promised a call back but absolutely nothing happens. I have never before had to deal such an awful Company. So fed up, I have cancelled and requested a refund. They have not even acknowledged this so I am not sure what to do next.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Mr James,
Thank you for your review and we're sorry for the experience you've had — this is not the standard we aim to provide and we apologise.
I can confirm that a full refund has been processed and a goodwill gesture has been sent across to you. I hope this goes some way towards making up for the inconvenience caused.
Your case will be raised at our next directors' meeting to ensure we understand what went wrong and prevent it from happening again.
Should you remain interested in our products, we would welcome the opportunity to restore your confidence.
Kind regards,
Mateusz Golda
Managing Director
Terrible customer support
I ordered & paid for two oak barrel planters. When they didn’t arrive I contacted Planters who told me to contact the seller directly (didn’t know they were just a middle man taking a profit). Got given the company’s name by Planters. Contacted Tulipy who had no record of my order or payment. Contacted Planters who told me I had to deal with Tulipy. Don’t buy from this company as if there’s a problem they don’t want to know. Got a refund by going through my bank.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Dear Mr Brookes,
Thank you for taking the time to leave a review. We'd like to clarify that Tulipy and Planters.co.uk are one and the same company — there is no middleman involved. Planters.co.uk is our trading name and Tulipy LTD the registered company name you will see in Companies House. We can see from our records that you did receive responses to your enquiries and were dealt with in a timely manner by our team. We sincerely apologise for the delay with your order delivery, as this is not the standard of service we aim to provide. We're sorry the experience left you feeling this way and hope you would consider giving us another chance in the future.
Kind regards,
Mateusz Golda
Managing Director
Great prompt service and excellent…
Great prompt service and excellent quality galvanised metal cube planters. Thank You
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi,
Thank you so much for your kind review! We’re thrilled to hear that your order arrived promptly and that you’re happy with the quality of your new planters. It’s great to know they hit the mark for you!
Kind Regards,
Thomas
Customer Success Manager
Garden troughs
Nice choice of product.. easy to order…well packaged…
Arrived on time.. the troughs look good ..just what I wanted …would recommend
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Janet,
It's wonderful to hear that you're so pleased with your new troughs! We're glad the ordering process was easy and that everything arrived safely and on schedule. It’s great to know they’re exactly what you were looking for. Thank you so much for the recommendation!
Kind Regards,
Thomas
Customer Success Manager
I bought 2 galvanised zinc planters and…
I bought 2 galvanised zinc planters and have planted them up, very pleased so far but am hoping the spray paint on them will last so that in time I don’t have to repaint them.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Linda,
It’s lovely to hear that you’re happy with your new planters and have already got them planted up! We really appreciate your feedback regarding the longevity of the finish, and we've taken your comments on board to help improve our service in the future. We hope they look fantastic in your garden for a long time to come.
Kind Regards,
Thomas
Customer Success Manager
Great product and great service.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi,
It’s wonderful to hear that you’re pleased with your recent order and the service you received from our team. We truly appreciate you taking the time to share your positive experience!
Kind Regards,
Thomas
Customer Success Manager
the planters are as sold and delivery…
the planters are as sold and delivery fast and tracked. Will use again.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Nina,
Thanks so much for the lovely review! It’s great to hear that you’re happy with your new planters and that the delivery went smoothly. We really appreciate your support and look forward to helping you again in the future.
Kind Regards,
Thomas
Customer Success Manager
We are very happy with our Oak Barrel
We are very happy with our Oak Barrel. It is a high quality wood, well preserved and it fits beautifully in our garden.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Miglena,
Thank you so much for your kind words! We're thrilled to hear that your new addition has found a perfect spot in your garden and that you're pleased with the quality and condition of the wood. It’s wonderful to know it fits in so beautifully with your outdoor space.
Kind Regards,
Thomas
Customer Success Manager
Happy customer
Ordering easy and efficient. Lovely product. Delivery by DHL not great.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Mrs Gill,
It’s wonderful to hear that you found the ordering process so smooth and that you’re happy with the quality of your new items. We’re sorry to hear the delivery side of things wasn’t quite as good, and we’ve taken your feedback on board to help improve our service moving forward.
Kind Regards,
Thomas
Customer Success Manager
Great website and great service
Great selection of products on the website with lots of information and pictures on the products. I ordered 2 large metal planters which arrived well packaged in perfect condition. Kept well informed about the delivery of my order.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Lisa,
Thanks so much for sharing your experience! It’s great to hear that you found plenty of helpful information on our website and that your new planters arrived safely and in perfect condition. We're also glad that our delivery updates kept you well-informed throughout. We hope you enjoy the new additions to your home!
Kind Regards,
Thomas
Customer Success Manager
Excellent service from Planters and…
Excellent service from Planters and great product. We would definitely order again
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Sandra,
It’s wonderful to hear that you had such a great experience with us! We’re so glad you're happy with your new planters and the service you received. We truly appreciate the support and look forward to helping you again whenever you're ready for your next project.
Kind Regards,
Thomas
Customer Success Manager
Genuinely helpful and pleasantly…
Genuinely helpful and pleasantly friendly.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi Anne,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful and friendly. It’s always our goal to provide a great experience, and we’re so glad we could assist you.
Kind Regards,
Thomas
Customer Success Manager
Website was easy to use
Website was easy to use. from order to delivery very quick.
planters were packaged well.
planters looked the same as picture in colour, and was as good as I had hoped.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Planters.co.uk
Hi,
It’s great to hear that you had such a smooth experience from browsing our website to receiving your order! We’re so glad the planters arrived safely and matched what you were hoping for. We hope they look fantastic in their new home.
Kind Regards,
Thomas
Customer Success Manager
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