They delivered to a huge apartment building and just left the flowers outside. Person could not find them and never received. Could not talk to a human at the rose forever company, just received an e... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’m very impressed with Rose Forever. I was looking for something special for a woman that I care for, and I believe the roses in a box will be perfect. It was easy to purchase at a wonderful discount... Mehr ansehen
Unternehmen hat geantwortet
I purchased my forever roses when I purchased my first home four years ago. They are still sitting on my dining room table just as beautiful as the first day I purchased them. I get so many compliment... Mehr ansehen
Unternehmen hat geantwortet
I bought my wife the black velvet heart shaped box for Valintines Day with red roses, and it is so dramatic and beautiful in its presentation. Looking forward to giving something special for a up comi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover Forever Roses. Experience the beauty of long-lasting roses that never fade. Perfect for unforgettable gifts that last a lifetime, our preserved roses offer timeless elegance and make ideal gifts for any special occasion.
Kontaktinformationen
401 Broadway, 10013, New York, Vereinigte Staaten
- (888) 568-7673
- HELP@ROSEFOREVER.COM
- roseforever.com
3.6
Akzeptabel
109 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Total scam……I ordered flowers for my…
Total scam……I ordered flowers for my wife at my daughter’s request. I paid $101.76. I just realized I have been being billed $29 for the last 10 months! They will most likely say I signed up for a subscription as they have said in other reviews. I did not. I don’t need any type of flower every month and would never sign up for that. Of course they don’t answer the phone so I have to file a dispute with my bank. DO NOT ORDER FROM THIS PLACE.
9. März 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hello Marcus. Thank you for reaching out and sharing your experience. I’m really sorry to hear about the confusion and frustration you’ve encountered with your order. I completely understand how upsetting it can be to realize unexpected charges, especially when you didn’t intend to sign up for a subscription.
We’re delighted to inform you that you’ve subscribed to Rose+ for a nominal fee of just $0.95. By doing so, you’ve unlocked several great benefits, including free shipping on your original order and a VIP discount of $20.23. Please note that this discount isn’t applicable to one-time payment orders.
We want to ensure you have all the flexibility you need, so please know that you can cancel your membership at any time after completing your purchase. However, once the trial period ends and the payment has been billed, we’re unable to cancel that charge of $29. For more details, feel free to explore our Rose+ membership FAQs at https://roseforever.com/pages/how-rose-works
We have escalated your concern to our billing department and was advised that they have already processed the refund for the month of March. We will also see if we can process a refund for the other months that was charged. Please allow us a little time to look into this for you.
Again, I sincerely apologize for the inconvenience, and we’re committed to making this right for you. If you have any further questions, don’t hesitate to reach out.
Thank you for your understanding.
Flowers never got delivered to my…
Flowers never got delivered to my friend whose Mother died. They never made it to USPS. Like all the other reviews here, your generic leave a message phone number doesn't work and no one ever calls back and I emailed more than once and customer service never answered. Now I have to call my credit card company and dispute charges, not to mention my friend never got their flowers. Decieptful ecommerce company DO NOT ORDER FROM
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hello Gilda,
Thank you for your message, and we sincerely apologize for the frustration and distress caused by the situation. I understand that this was a deeply important order, and I deeply regret that your friend did not receive the flowers, especially during such a difficult time.
We can see that your item arrived at our USPS facility in Indianapolis, IN, on March 2, 2025, at 8:37 am, and is currently in transit to the destination. We understand that this is not the outcome you expected, and we truly apologize for any inconvenience caused by this delay.
We take your concerns seriously, and I’m sorry for the lack of communication you’ve experienced with our customer service team. Due to a high volume of inquiries, we’ve unfortunately fallen behind, but we are actively working to resolve these issues. I will personally ensure that your case is escalated so that we can provide you with a timely and appropriate resolution.
In the meantime, We will reach out to USPS directly to inquire further about the delivery status of your order. We understand how important this is, and I’ll make it my priority to get you the answers you need. Once again, I truly apologize for the inconvenience you’ve faced. Please allow me some time to follow up with you directly regarding the status and next steps.
Thank you for your patience and understanding.
Best,
Rose Forever Team
Dirty subscription service, awful customer service
The flowers my fiancé and I ordered for our mothers were great and they absolutely loved them.
However we have been autobilled for the last 6 months to the subscription to Rose Forever in which I did not intentionally sign up for.. I managed to cancel the auto pay but I demand a refund. No one picks up the phone and only left with a generic "leave a message at the beep" and no one is responding via email either. Horrid customer service.
16. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hello Jimmy,
Thank you for reaching out, and I apologize for the confusion and frustration caused by this situation.
It appears that when you placed your first order (#88682), you were enrolled in our Rose + membership. This membership comes with a monthly fee of $29, which provides a store credit each month, along with additional benefits such as 10% off your current order and free shipping. As a member, you also have the flexibility to pause, cancel, or skip your membership at any time.
We understand that you did not intentionally sign up for this subscription, and I truly apologize for the inconvenience. I will forward your concern to our billing team and see what we can do with your subscription.
We are committed to improving our customer service experience, and I apologize for any delays you've encountered when trying to contact us. You may also reach us at help@roseforever.com for further questions. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
Ordered and paid extra shipping to…
Ordered and paid extra shipping to guarantee receipt for Valentines day 2025.
Received order Tuesday February 18th 2025.
Offered me $30.00 off on next order which is a standard promotion to all patrons.
Won't use them again.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Andrew, thank you for your feedback and we understand how important it was for your order to arrive on time for Valentine’s Day, and we are sorry that it was not delivered as expected. We can see that you paid for Valentine's day delivery to ensure a timely arrival, and we completely understand your frustration with the package arriving on February 18th instead of the 14th.
Regarding the store credit of $30, this offer is indeed available to all our customers, and I apologize if it seemed insufficient given the circumstances. We have decided to make a one-time exemption and offer a shipping fee refund for your order. Please be informed that requesting and processing of refunds may take 24 - 72 hours and refunds usually take 3-5 business days to reflect on your bank account or will depend on your bank provider.
Again, we are very sorry for the disappointment this may have caused you. If you have any other questions or concerns, feel free to reach out.
Best,
Rose Forever Team
BEWARE! DO NOT PATRONIZE THI SCAM OF A COMPANY!!! My husband places an order on 2/11 and…
My husband places an order on 2/11 and paid extra to ensure delivery on Valentines Day. The flowers have yet to deliver. We have been calling the phone number since Friday the 14th leaving messages, and have sent repeated emails. We have yet to get a response. Not only did I not have a Valentines Day gift, it appears that my husband will have to fight to get his money back. We just filed a complaint with the BBB, and we will dispute the charge with his bank. DO NOT PURCHASE FROM THIS FAKE COMPANY
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Ms Love, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing.
According to the tracking information for order #112375, your package was delivered to your mailbox at 1:29 PM on February 18, 2025, in Chicago, IL. We understand the delay was frustrating, and we apologize for any inconvenience caused.
As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns.
Best,
Rose Forever Team
Will I ever receive my delivery??
Ordered flowers to be delivered on Valentine’s Day. Paid extra for shipping totaling $240. The delivery not only hasn’t made it yet, nor has it left New Jersey yet. The shipping says the postal service has not even received the shipment yet a week later. This is absolutely ridiculous. I called the number provided, emailed the customer support, I even messaged them on instagram. No response from any form of contact. This is embarrassing as a consumer and I want my money back! This company should be investigated asap. There’s no way they should be able to promote this luxury brand and get away with this type of unprofessionalism and scamming!
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hello Trav, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. We completely understand your frustration, especially after making a special purchase for the occasion. We take your concerns seriously, and I want to reassure you that we are investigating the matter with the courier service to understand the cause of the delay.
Due to an unexpectedly high volume of inquiries, our team has been working diligently to address each inquiry and provide the best possible assistance. We understand the importance of your communication and regret any inconvenience caused by the delay. We have responded to your Instagram message and confirmed that you have seen our message. Currently, your package is in transit, and our team is doing their best to track your parcel from time to time.
We will initiate a shipping refund for your order. Please expect a refund notification within 48 hours. We appreciate your patience and understanding as we work to resolve this. If you have any other questions or concerns, feel free to reach out.
Best,
Rose Forever Team
I ordered the flowers for Valentines…
I ordered the flowers for Valentines day delivery and still have not got them. Utterly disappointed after paying all that money for the flowers. I need a refund issued and I am happy to send back the flowers once they are delivered. I do not need a "$20 gift card for my next purchase". I need a refund for what I paid.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hello Ved, thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. We completely understand your frustration, especially after making a special purchase for the occasion. We take your concerns seriously, and I want to reassure you that we are investigating the matter with the courier service to understand the cause of the delay.
Since your package is still out for delivery, we are unable to process a refund for the flowers at this time, but we can process a shipping refund if applicable. Once the delivery is completed, please let us know, and we’ll proceed with the next steps, including addressing the refund for your order.
We appreciate your patience and understanding as we work to resolve this. If you have any other questions or concerns, feel free to reach out.
Best,
Rose Forever Team
I ordered for del on 2-14-25 abd paid…
I ordered for del on 2-14-25 abd paid extra for it. I got an email on the 14th that delivery would be on the 15th . z still no delivery fyi. My wife’s day was ruined and she is very upset. There is no number to call. I will dispute with Amex. Do not order from this company .
Update, you emailed me with a $30 coupon to buy another product after I paid $15 for delivery on 2-14. A $15 credit! This is after I had to spend $150 for flowers that day! The order did arrive the next day at 7 pm which was way too late. Why would I order again???
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Roger, thank you for your feedback, and we sincerely apologize for any inconvenience. Due to the overwhelming demand for Valentine's Day, our warehouse has worked tirelessly to ensure every order is processed and shipped promptly.
We will be happy to offer a resolution on your case, however, we couldn't locate any information on your review since no information was provided. If you can provide us with the email address or the order number, that would be helpful so we can check the status of your order in our system and we can investigate this immediately.
Would have definitely loved to get my…
Would have definitely loved to get my flowers for valentines day on time but it’s status has yet to be shipped for 10 days. I have gotten no response either unfortunately I am very confused on what happened because I’d get ads on it for valentines day and I am left empty handed for valentines day now.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Angel, thank you for your feedback, and we sincerely apologize for any inconvenience. Due to the overwhelming demand for Valentine's Day, our warehouse has worked tirelessly to ensure every order is processed and shipped promptly.
We will be happy to offer a resolution on your case, however, we couldn't locate any information on your review since no information was provided. The reference number that we can see if not in our system. Upon checking, we can see 1 order under your name, however, this was placed last July 3, 2021. You may reach us at help@roseforever.com so we can find a resolution on this.
I ordered flowers to be delivered on…
ORDER #112924
I ordered flowers to be delivered on Valentine’s Day and paid extra for them to be delivered on time. There no where near me and it’s due to come Tuesday after 7 whole days.. that’s called a scam. I didn’t pay over $250 for flowers, to have them delivered after Valentine’s Day. You can keep them and give me a full refund for not holding up your end. The excuse of the carrier not doing their job has nothing to do with us and also if you had it shipped next day delivery or 2 day delivery it would’ve been on time. You literally probably had them shipped with the slowest and cheapest option. I ship things regularly and never has it taken me to get something sent inside the USA let alone being both on East coast 7 days..No I don’t want that pathetic offer of $20 off my next order because I won’t be using your company again. Go ahead and process my refund because I haven’t heard back from when I emailed you. Scam company
My order number is at the top. I have emailed multiple times no answer. The only resolution is a refund. You didn’t hold your end up. Thanks
9. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Endi, thank you for your feedback, and we sincerely apologize for any inconvenience. Due to the overwhelming demand for Valentine's Day, our warehouse has worked tirelessly to ensure every order is processed and shipped promptly.
We will be happy to offer a resolution on your case, however, we couldn't locate any information on your review since no information was provided. You may reach us at help@roseforever.com so we can find a resolution on this.
Placed an order and have not received
Placed an order and have not been able to reach anyone from the company. I received a notification on Monday noon, that the flowers for Valentine’s Day were at a shipping partner and awaiting usps.
As of tonight (Wednesday night) the flowers have not moved and no updates on the tracking website.
The shipping partner is not responding either.
I paid for expedited shipping and that seems to have been a waste.
I have tried to email and call Rose forever and get no response.
To spend $150 for Valentine’s Day surprise and be left empty handed is unacceptable.
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Patrick, thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. Upon reviewing your order, we found that the email address we have on file is pna6600@aol.com, which seems to be incorrect. We have since updated your email address, so you should now be able to receive your shipping confirmation along with the tracking number.
As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing.
We are currently investigating the matter with USPS, and we deeply regret that this has affected your Valentine's surprise. To make it up to you, we’d like to offer a $20 gift card for your next purchase. We appreciate your understanding and hope to serve you again.
Best,
Rose Forever Team
1 Yr later and never got the flowers
spent a good amount of money on them (3 smaller boxes of flowers) planned to give a box to my mom, aunt, and grandma. never arrived. tried to contact, never got an answer. money was definitely wasted. should definitely get at least something back for it.
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hello Liah. We’re truly sorry to hear about your experience! Unfortunately, your order was flagged as fraudulent, and despite sending multiple emails and follow-ups, we didn’t receive a response or any contact through our customer service address.
The good news is we’ve already taken care of this—your order is on its way, and we’ve also processed a full refund for the amount you paid.
Thank you for your patience, and please feel free to reach out if there’s anything else we can do to help!
If you order flowers at 12:30 on Friday…
If you order flowers at 12:30 on Friday they will arrive on Tuesday Even if you pay for overnight delivery.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Jeffrey,
Thank you for your feedback. We understand the frustration, but please note that our shipping policy states a cut-off time of 12:30 PM, and it takes 1-2 days to process the order. This information can be found in our shipping policy for future reference. If you have any further questions, feel free to reach out to our customer service team!
- Rose Forever Team
Great Client Gift!
i continue to receive exceptional roses for my clients.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Thank you so much for your kind words! We’re thrilled to hear that you continue to choose Rose Forever for your client gifts and that the roses have made such a positive impression. It’s always our goal to provide exceptional quality, and we’re glad to know you and your clients have enjoyed them. We look forward to being part of your future gifting needs!
Warm regards,
The Rose Forever Team
What good is having preserved roses…
What good is having preserved roses that smell terrible? When you receive a gift of flowers that cost 260.74 with something called rose protection including tax and you open it you expect it to smell good. Then read on the site that they can’t guarantee they will smell good and have a no return policy. It’s an absolute rip off and waste of money. The order was placed on Saturday may 25, and was a late b-day present from my best friend. I received them on the 31st but since I work over night didn’t get to open them til Monday. Talk about disappointing. I would not recommend ANY1 to this company. I sent an email, and have not gotten a response. Also I am a trusted google reviewer. 6/8/24 I NEVER sent an email saying ANYTHING about changing my address/email address. I do in fact have an email offering me $30 for something that cost $260! I have that email. I don’t know what kind of game this is. Accepting people’s hard earned money for flowers that smell so bad it’s migraine triggering but having reviews saying the total opposite but I will be sharing. I guess this response is for trust pilot…..with no way for interactions to be tracked or read by the public so I had to come back under my original communication just to respond. BUYER BEWARE THESE ROSES SMELL AWFUL‼️
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Update
Hi again,
We just saw your email from yesterday, we are gonna answer today and try to solve your issue today!
Best,
------
Hi Choc Pinki,
We are truly sorry to hear about your disappointment with your recent order. We strive to provide the best possible experience for our customers, and it’s concerning to hear that we did not meet your expectations.
We have reviewed our emails and unfortunately did not find any communication from you regarding the issue you mentioned, except for an email about changing the delivery address. This might be the reason we were unable to respond to your concerns promptly.
We genuinely want to resolve this matter for you. Please contact us at help@roseforever.com, and we will do our utmost to assist you and address your concerns about the product.
Thank you for bringing this to our attention. We appreciate your patience and hope to make things right.
Best regards,
Rose Forever Team
Antwort von ROSE FOREVER
Hi Sonia,
Thank you for your nice comment. Hope you will show and recommend it to friends & family :)
Best Regards,
Rose Forever Team
Quality Products
Heard so much about this brand so I had to buy for myself. Their product is amazing! 10/10 would recommend.
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our product. Your recommendation means the world to us, and we're delighted to know that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy!
I did not sign up for your membership…
I did not sign up for your membership and insist you refund me my $29 you charged me
23. Mai 2024
Antwort von ROSE FOREVER
Dear Albert,
We sincerely apologize for any confusion regarding our membership. After reviewing your account, we see that you did save $35 by subscribing to our membership. We have already gone ahead and refunded you the $29 charged.
For future reference, please note that you could have canceled your membership for free during the first 30 days. Additionally, it's possible to make purchases without subscribing, though you wouldn't receive the $35 savings and the additional discounts that come with the membership.
Next time, do not hesitate to contact us via email or chat to resolve your issues more quickly.
If you have any further questions or need assistance, please feel free to contact us.
Thank you for your understanding.
Best regards,
Rose Forever team
Perfect gift
Perfect gift - I ordered a bouquet last year and the roses look just the same. They smell very good and last up more than one year. Definitely recommend them!
29. August 2023
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Marina,
Thank you so much for your wonderful review! 🌹 We're thrilled to hear that your bouquet still looks and smells amazing after a year. It's our goal to provide lasting beauty and joy with every bouquet, and we're glad to know we succeeded. Your recommendation means the world to us!
Warm regards,
Rose Forever Team
They actually look good and smell good
They actually look good and smell very nice. I got a marble box with pink roses, and I keep them on my coffee table, they look cute, hope they last.
22. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von ROSE FOREVER
Hi Taylor,
Thank you for your lovely review! We're delighted that you love the look and scent of your roses. The marble box with pink roses sounds like a beautiful addition to your coffee table. We hope they bring you joy for a long time.
Best regards,
Rose Forever Team
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