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Rose & Caramel Bewertungen 

456
•
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought the 60 second tan remover after seeing it on a special offer on TikTok and thought it would be like any other tan remover but this stuff is a total game changer! It smells gorgeous, takes eve... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kosmetikproduktanbieter
  2. Großhändler für Kosmetikprodukte
  3. Kosmetikgeschäft

Über Rose & Caramel

Vom Unternehmen geschrieben

At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.

We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.

Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.

You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.

We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.

VISIT WEBSITE SHOP VIRAL TAN REMOVER SHOP SELF TANNING

Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

456 Bewertungen

5 Sterne
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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 54 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.9

Alle Bewertungen

(456)

69 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Love these products

Love these products, especially the purity excel tan remover which is an absolute god send when I'm due a fresh layer or mess up 😂 The Tanplexion range is also stunning and smells amazing. Been happy with every product I've tried!

20. Juli 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your fantastic feedback Mary-Ann! We're thrilled to hear that you love our products, especially the Purity Excel Tan Remover and the Tanplexion range. It’s wonderful to know that they’ve made such a positive impact on your routine. Your satisfaction with every product you’ve tried means the world to us.

We look forward to continuing to provide you with products that you love!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Had some lovely products from rose and…

Had some lovely products from rose and caramel, would defo buy again.

28. August 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your kind feedback Deborah! We’re delighted to hear that you enjoyed our products and are considering purchasing from us again. Your support means a lot to us, and we look forward to providing you with more great products in the future.

Thank you for choosing Rose and Caramel! x

Bewertet mit 5 von 5 Sternen

10/10 Products & Service

Gorgeous products. They apply so well and smell incredible!
Service was quick and was kept up to date throughout the process too.

24. Juli 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you for your wonderful review Robyn! We’re delighted that you love how our products apply and that their scent has impressed you. It’s also great to hear that you had a positive experience with our service and communication. Your satisfaction is our top priority, and we're thrilled to have met your expectations.

We look forward to serving you again soon!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Amazing products

Amazing products, highly recommend!

29. August 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your kind words Jade! We're thrilled to hear that you love our products and appreciate your recommendation. Your satisfaction means the world to us, and we look forward to continuing to provide you with the quality you expect.

Thank you for choosing us!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Amazing products, and customer service!

This company is by far one of the best I've dealt with in my salon. From the products they sell to the customer service, they are amazing! Thank you for making my customers so happy 😊

26. August 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your wonderful review Michelle! We're absolutely thrilled to hear that you've had such a positive experience with both our products and our customer service. Making your customers happy is our top priority, and it's incredibly rewarding to know that we're achieving that goal in your salon.

We truly value your business and look forward to continuing to support you with the best products and service possible.

Rose and Caramel x

Bewertet mit 2 von 5 Sternen

Change in products, no longer great

I have been using Rose and Caramel for about 5 years and order pretty much monthly but have found recently their products just aren't consistent. The tan doesn't seem to work after one layer anymore, it's more a 2 - 3 day process of layering to get some colour even with the ultra dark, it also goes scaly on the skin after a few days which it never used to. There is a constant change in the consistency of the "mouse" which is sometimes more a liquid consistency. And the tan remover has also started to sting my skin leaving me with red burn like marks and stinging for a few days. I'm not sure if they have changed supplier or formula but I'm sad to say after 5 years of being a loyal customer I'm no longer going to be ordering after months or issues. I would like to note I haven't changed any of my normal products I used such as moisturiser or how I apply / remove.

10. Juli 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience with our products and the issues you've encountered. It’s concerning to learn about the inconsistencies in our tan and the adverse reaction with the tan remover.

We take pride in the quality of our products and the satisfaction of our customers, and your feedback is invaluable in helping us address any issues. We would like to investigate this matter further to understand what might have caused these problems.

We appreciate your loyalty over the past five years and are truly sorry for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our products.

Rose and Caramel x

Bewertet mit 1 von 5 Sternen

Would not order again!

Would not order again!
I have been using the Trinity Ultra Dark tanning moose for a few years now and have always loved it but I recently bought a bottle and when I washed it off there was no tan at all. When I contacted the company they said they did not do refunds or exchanges after 14 days. I would think when something is faulty a company should offer an exchange. Unfortunately I would now not buy this tan again and has put my friends off of the product too. Bad customer service.

3. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

OMG this tan is UN-REAL

OMG this tan is UN-REAL! It’s smells so luxurious and fresh and sexy! I’ve tried all the tans on the market and this is by faaaar my new found favourite! Just wish I’d found it sooner.

2. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

BEWARE ...

BEWARE .... AWFUL CUSTOMER SERVICE
I ordered the Tanning Stick. It was awful.... bright orange, sticky and would not spread over the skin. You were given a mitt to do so ... but it simply removed the product. They refuse to reply to emails (but now swear they have) and will not allow the product to be returned.

2. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have tried everything, but this actually works!!!

I have tried everything, and i mean EVERYTHING, when it comes to tan removal and nothing works, so my expectations werent very high despite this being recommended to me. I have absolutely no words for how unreal this product is and you can see the tan lifting after a few seconds of rubbing it in. It has fully removed my fake tan, even in stubborn and patchy areas! 12/10 recommend. This product is life changing for my fake tan addiciton 🤣

3. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Tan remover is better than others but…

Tan remover is better than others but false advertising of no scrubbing ( you still have to scrub) and 60 seconds and it wipes straight off I tried after a few mins and ended up scrubbing still quite hard for it to come off. The really tough areas like knees etc are still on!

3. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I wish i could give 5 stars.

I’ve used this product probably 3-4 times now and it works brilliantly, better than other tan removers i have tried. However I used it again today and did nothing different and the skin on my chest started stinging. I have never experienced anything like it before. I don’t have sensitive skin either. I will continue to use this remover on my legs as they seem fine but must be cautious around the chest area.

17. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Customer service

Awful customer service. I was a regular customer and ordered a top up of my normal tan and ordered 2 bottles. When delivered the bottles had leaked everywhere. I contacted customer services who then went on to send me emails saying as I hadn’t taking a photo of the packing that had leaked they couldn’t do anything. I made them aware that as this was fake tan I disposed of straight away as I was worried about it dripping on carpets etc and was all over my hands and worried about staining but again no help. When then finally replied saying unless I had photo evidence they could send a replacement. I replied to them stating I was a regular customer and felt there customer service wasn’t great and didn’t want a replacement and they just didn’t reply. Awful will not be ordering from again as there customer service is awful. The tan remover they have all over TikTok and instagram does not remove tan in 60 seconds either like stated.

17. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Must buy tan remover!!

Love this product, it’s a staple in my weekly routine. Definitely worth it if you tan every week. Tan comes off so easily so you don’t have to scrub and irritate your skin. 10/10

21. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A product I can rely on!

Unlike other tan removers on the market this one is a game changer! Not only does it remove stubborn tan but it smells amazing and leaves the skin with no irritation. Couldn’t recommend any product more

21. Dezember 2023
Bewertung ohne vorherige Einladung

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