Banner for Rose & Caramel

Rose & Caramel Bewertungen 

456
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought the 60 second tan remover after seeing it on a special offer on TikTok and thought it would be like any other tan remover but this stuff is a total game changer! It smells gorgeous, takes eve... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kosmetikproduktanbieter
  2. Großhändler für Kosmetikprodukte
  3. Kosmetikgeschäft

Über Rose & Caramel

Vom Unternehmen geschrieben

At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.

We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.

Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.

You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.

We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.

VISIT WEBSITE SHOP VIRAL TAN REMOVER SHOP SELF TANNING

Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

456 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 54 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.9

Alle Bewertungen

(456)

69 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

COMPLETE DISAPPOINTMENT

I came across the Rose and Caramel tan eraser that has become a viral sensation and was looking forward to hopefully finding something that actually works quickly getting the stubborn tan off…..what a disappointment! It does NOT take the tan off in ‘60 seconds!’ More like 60 minutes!

I tried it first on its own but it did nothing then I tried it along with my usual tan eraser and it finally came off but with a LOT of scrubbing involved!

I think it all depends on the kind of tan you use in order for this to work.
For me it did absolutely nothing unfortunately.

Also arrived leaked in the packaging so wasn’t packaged well am afraid.

Won’t purchase again….back to the drawing board for me!

14. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best tan, best customer service 🩷

I’ve used rose and caramel for years now. I would NEVER go back to using a different brand of fake tan. The colours of the tan are absolutely gorgeous and the range of different applications make it easy to top up without brown sheets every night! Removal is so easy, I don’t spend hours scrubbing in the bath like I used to. One of my orders was recently lost by Royal Mail. Customer service was exceptional and they ensured a new package was sent out in time for my scrub and re application process. Best tan and best company 🩷

27. März 2025
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Your loyalty and kind words mean the world to us! 💕 We’re so happy to hear that Rose & Caramel has been your go-to for years and that you love the colours, easy application, and hassle-free removal. We always strive to provide the best customer service, so we're glad we could sort out your order quickly! Thank you for being such a valued part of our community ✨

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

I am so impressed

I am so impressed,
been putting buying the remover and tan off as it is a little bit expensive however i regret not purchasing sooner, literally removes the most stubborn tan off in 60 seconds its incredible, no more scrubbing for hours.
Bonus points for the tan as well for being a sunbed brown rather than orange! Absorbs so fast , doesn't transfer , not sticky and smells insane, will be buying again!!

6. März 2025
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your amazing review! We're thrilled to hear that our remover worked so quickly for you and that you're loving the tan as well. We totally get the hesitation, but we're so glad you gave it a try and found it worth it! No more scrubbing for hours - just effortless removal and a gorgeous sun-kissed glow.

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Amazing customer service

My items came through Royal Mail and unfortunately the tan remover I purchased had been stolen from the box. Contacted Customer services and they were so apologetic and understanding, rectified the issue instantly and had a replacement sent to me within a couple of days. Amazing service!

18. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I purchased some tanning products that…

I purchased some tanning products that I had some issues with I contacted Customer service spoke to Tasha she was amazing very knowledgeable and dealt with and resolved my query very efficiently
Fantastic service great products especially 60 second remover absolutely fantastic.

10. Februar 2025
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your kind words!

We're delighted to hear that you had a great experience with our customer service team. We’ll be sure to pass along your praise!

It’s also wonderful to know you’re loving our products, especially the 60-Second Remover.

If you ever need anything else, we’re always here to help!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Excellent

Love this company!

20. Januar 2025
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much! We truly appreciate your support and are thrilled to hear that you love our company. It means the world to us!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

My absolute favourite tan!

My absolute favourite tan!! I’ve been a tan addict for years and tried all fake tans out there and I honestly couldn’t believe how amazing this Rose and Caramel tan was! I used the velvety one and it’s the darkest yet most natural tan that lasts for the longest time! I exfoliated yesterday after 7days and there was no buildup or dry patches whatsoever, I could have easily gotten away with another 2-3days. There is no horrible smell to it and also blends like a dream! Customer service also absolutely fantastic, I had an issue with Amazon order and Christina sorted it in no time and was super friendly! I highly recommend and will be purchasing again and again 🩷

22. Januar 2025
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your amazing feedback! 🩷 It truly means the world to us to hear that our Velvety tan is your absolute favourite and that you’ve had such a great experience with it. We put so much love into creating formulas that not only give a natural, long-lasting glow but also fade evenly, so it’s wonderful to know it’s working perfectly for you!

We’re also thrilled to hear that Christina was able to help with your Amazon order - I'll be sure to pass on your kind words.

Your support and recommendation mean everything to us, and we can’t wait to be part of your tanning routine again and again! ✨

Rose and Caramel x

Bewertet mit 3 von 5 Sternen

Not the best but also not the worst

Not the best but also not the worst. First of they did not send all my items which made me chase them and have to wait another week for delivery.. when I put the tan on it came out green.. and it's very patchy even though it says no patches/streeks. The face drops are better but wow do they make you orange real quick not a natural tan at all.

2. Dezember 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate you bringing these concerns to our attention.

We apologise for the inconvenience caused by the incomplete delivery. This is not the level of service we aim to provide, and we’ll be reviewing our processes to prevent such issues in the future.

Thank you again for your honest review - it helps us improve!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

One of the best companies I have ever…

One of the best companies I have ever dealt with, I ordered the tan remover and unfortunately when it arrived it was busted due to the delivery of it. I emailed them and it was no problem at all to send out a replacement one even though it wasn’t their fault and didn’t have to replace it!
Thank you so much

11. Dezember 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your kind words and understanding! We're thrilled to hear that you consider us one of the best companies you've dealt with - it means a lot to us.

We’re sorry about the issue with your original order, but we’re always here to ensure our customers are happy and well taken care of. Thank you for giving us the opportunity to make it right. If you ever need anything else, don’t hesitate to reach out!

Rose and Caramel x

Bewertet mit 1 von 5 Sternen

Really not worth the hype

Don’t know if I should laugh or cry🤣. Decided to come off the sunbeds a few months ago, shopped around for fake tans as of course I’m paler now, continually seen this brand on my tik tok and they do the velvety tan which is supposed to be olive based so no orange which is what I wanted. Tan arrived a 3 days ago so decided to give it a try today. WELL🤣🤣one pump and it was bright green so I decided maybe it will be better when on the skin… nope ahahaha. Shrek 2.0 I can’t. Definitely be going back to sunbeds the tan is AWFUL.

Reply -
Hi, I did use your survey and this was the tan that was recommended. Lots of tans are green undertones which I used to use all the time, but this tan was completely green. Hope this helps improve for the future. Thanks.

25. November 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Hi Ellie,

Thank you for sharing your feedback.

We’re sorry to hear the Velvety Tanning Mousse didn’t meet your expectations. This product is formulated with a green undertone, making it best suited for skin tones with warm undertones (such as pink and yellow).

We understand that not every tanning product suits all skin tones, which is why we’ve spent years researching and developing a range of tans tailored to different needs. To help customers find their perfect match, we’ve created a tan match quiz on our website, which can guide you to the best option for your skin tone.

If you’d like further assistance, please don’t hesitate to email our customer service team. They’d be happy to help you find a product that works perfectly for you.

Thank you again for your feedback, and we hope to assist you in having a great tanning experience!

Best regards,
Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Brilliant tanning products

Brilliant tanning products. This is my favourite one and used many times before as its the best on the market. Sinks in immediately, no smell and dries so quickly, what’s not to love. Also the delivery is always really quick.

20. Oktober 2024
Rose & Caramel-Logo

Antwort von Rose & Caramel

Hi Lisa,

Thank you so much for your glowing feedback!

We’re thrilled to hear that our tanning product is your favourite and that it continues to meet your expectations.

We’re also glad you’re happy with our speedy delivery service. Your support and kind words mean the world to us, and we can’t wait to continue being your go-to tanning product.

Thanks again for choosing us!

Best wishes,
Rose and Caramel x

Bewertet mit 5 von 5 Sternen

First class customer service

First class customer service. Went above and beyond to assist me with a query. I have absolutely no hesitation whatsoever in recommending Rose and Caramel. Haven't tried the item yet however I know that their customer service would sort any problem out, which I don't expect there will be a problem. Thanks so much, customer service as it should be!

28. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I absolutely love the products…

I absolutely love the products especially the tan remover .. I could not be without this it makes tan removal so easy no more scrubbing until your skin is raw this literally melts the tan off x also love the ultra dark tan looks natural compared to other tans I’ve used in the past .. amazing customer service fast delivery and response to any issues
Highly recommend

10. Oktober 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for this wonderful review! We're thrilled to hear that you love our products, especially the tan remover. It’s so rewarding to know that it’s making tan removal easier for you – no more scrubbing is a game-changer! We're also glad to hear you're enjoying the ultra dark tan and that it gives you the natural look you’re after.

Our team works hard to provide the best service, so it means a lot to hear your positive feedback on our delivery and customer support. Thanks again for your kind words and for recommending us. We’re here anytime you need us!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

LOVE LOVE LOVE

I love the rose and caramel products they always give me the best, long-lasting tan and the colour is soo nice.
All the other products I have ever used have also been amazing quality and all smell unreal!
Love this brand x 10/10

30. August 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your amazing review! We're thrilled to hear that you're loving the Rose and Caramel products and that they’re giving you that beautiful, long-lasting tan you enjoy. We put a lot of care into the quality and scent of our products, so it means the world to hear such positive feedback. Your support truly motivates us!

Sending you lots of love from the whole team – we can't wait to continue being your go-to for glowing skin! 💕🌟

Bewertet mit 5 von 5 Sternen

I’ve been using Rose & Caramel solution…

I’ve been using Rose & Caramel professional solution for years & stock their tan removers & self tan too. Great quality products & the accounts managers are all very knowledgable and friendly too! 10/10 ♥️

3. September 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you so much for your excellent review Debbie! We’re thrilled to hear that you’ve been a loyal user of Rose & Caramel products for years and that you’re pleased with our tan removers and self-tan solutions. It’s wonderful to know that our quality and customer service have consistently met your expectations.

Your support and kind words mean a lot to us. We look forward to continuing to provide you with top-notch products and service!

Thank you for the 10/10 rating!

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Amazing olive colour and smells great!

2. September 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you for your fantastic feedback Kerry! We’re delighted to hear that you’re pleased with the olive color and fragrance of our product. Your satisfaction is our priority, and we’re thrilled that our products have met your expectations.

Rose and Caramel x

Bewertet mit 5 von 5 Sternen

Amazing products!

Amazing products!
I have various items all of great standard
Firstly LOVE all the instant tanning mist
Great for last minute Huns like me and still gives a streak freak lovely tan it smells nice and you can wash it off after too.

Also the Brow soap easy to use with a desired outcome :)

26. August 2024
Bewertung ohne vorherige Einladung
Rose & Caramel-Logo

Antwort von Rose & Caramel

Thank you for your wonderful feedback Jess! We’re thrilled to hear that you’re enjoying our products, especially the Instant Tanning Mist and Brow Soap. It’s fantastic to know that they’ve worked well for you and met your expectations. We’re delighted that you appreciate the quality and ease of use of our products.

Your support means a lot to us, and we look forward to continuing to provide you with products that you love!

Rose and Caramel x

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr