TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Mehr ansehen
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Das sagen Bewerter
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Mehr ansehen
I bought the 60 second tan remover after seeing it on a special offer on TikTok and thought it would be like any other tan remover but this stuff is a total game changer! It smells gorgeous, takes eve... Mehr ansehen
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Mehr ansehen
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Unternehmensdetails
Über Rose & Caramel
Vom Unternehmen geschrieben
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktinformationen
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Vereinigtes Königreich
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3.9
Gut
456 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 54 % seiner negativen Bewertungen beantwortet
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Antwort von Rose & Caramel
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality 💛
Rose and Caramel x
Antwort von Rose & Caramel
Thank you for your feedback! We’re so glad to hear your order arrived quickly - Rose and Caramel x
Antwort von Rose & Caramel
Thank you! We’re so happy to hear you love your tan. Reviews like this make our day! 💛
Rose and Caramel x
Not actually recieved product yet
Not actually recieved product yet. Although I changed on company I pay with it still reverts back, which is an issue with the company not rose and caramel, however I did email immediately to ask address to be changed as the house is still empty awaiting new buyers to complete which can take a long time and they said they couldn't change address due to fast turn around for shipping. Not that fast though because I've asked my old postman and nearly a week later still hasnt been posted.
3. November 2025
Antwort von Rose & Caramel
Thank you for taking the time to share this feedback - we’re so sorry for the frustration caused by the address issue and delay. We completely understand how stressful it can be when an order hasn’t arrived.
While we do aim to dispatch orders quickly to avoid delays, it sounds like your parcel may not have moved as fast as expected, and we’d love to look into this further for you. Please get in touch with our customer care team at customercare@roseandcaramel.co.uk so we can check your order status and make sure your product gets to you as soon as possible.
Thank you again for your patience - we really appreciate you bringing this to our attention 💛
the only good thing was the smell!
the only good thing was the smell!! after seeing all the good reviews on tik tok i decided to buy the so so dark tanning serum but was disappointed when i applied it (with a mit) and it took 2 hours to somewhat dry!!! even then it still managed to not stick and transfer onto my clothes now i have a line from where my waistband was… i washed it off and it turned out a lovely dark natural looking colour but only lasted a day ?! after that it has turned to tiger bread and my skin is so itchy and irritated even after moisturising it. i’ve had it on 3 days now and it’s so blotchy, there’s random lines everywhere and it’s stained my tops. i feel it just depends and is completely different for everyone as ive seen it look so good on other people after a week so but ive had a bad experience with this tan…
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Thank you so much for sharing your experience with us - we’re really sorry to hear that the tanning serum didn’t work out as you’d hoped. We completely understand how disappointing it is, especially after seeing great results from others.
Our goal is for every customer to have a smooth, comfortable, long-lasting tan, so it’s concerning to hear your experience from a product loved by so many. We’d really like to learn more about your skin prep and routine so we can help figure out what went wrong and make things right for you.
Please reach out to our support team at customercare@roseandcaramel.co.uk - we’d love the chance to assist you personally 💛
Thank you again for giving our product a try and for your honest feedback - it truly helps us improve.
Rose and Caramel x
I really really wanted to like this…
I really really wanted to like this product :(
As a weekly fake tan wearer the thought of scrubbing my tan off honestly gives me PTSD every week. It’s exhausting and I leave it until 6-7 days so I’m fully tiger loafed skin at that point.
I saw the videos where people apply this product, wipe it off and their tan is gone and honestly thought hallelujah!
I’ve used a whole tub now to try and given a rational balanced view.
I’ve held off as I needed this to be my life saver. I read ‘verified reviews’ and wonder if these are people who have been gifted the product and leave reviews to dupe others.
To be honest it’s nothing more than a skin scrub.
I apply it leave it for a minute then still have to scrub my life away with my Tan Eraser mitt. It softens it a little bit but no more than a longer shower or bath would do. It also does not remove all your tan. You would need 2-3 applications for that.
I’ve even just used it on the stubborn last bits and it still requires a helluva scrub to remove.
I’ve followed the instructions to the tee.
Pros - it smells lovely and does feel soft.
Cons - no more than a basic skin scrub. Does not remove fake tan.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Thank you so much for taking the time to share your detailed feedback - we’re really sorry to hear the product didn’t meet your expectations. We completely understand how frustrating it can be when you’re hoping for an easier tan removal process, especially as a regular self-tanner.
Our formula is designed to loosen and lift old tan while gently exfoliating, but it sounds like it hasn’t worked as effectively for you as it should. We are confident with our self tan removers and their effectiveness and we’d love to learn a bit more about your routine so we can offer tailored tips.
Please reach out to our team at customercare@roseandcaramel.co.uk - we’d really appreciate the opportunity to help make this right for you.
Thank you again for your honesty and for giving the product a fair try 💛
Antwort von Rose & Caramel
We’re so sorry to hear that one of your products didn’t arrive. That’s definitely not the experience we want for our customers. Please reach out to our team at customercare@roseandcaramel.co.uk with your order details so we can investigate and get the missing item to you as quickly as possible.
Thank you for letting us know, and we really appreciate your patience 💛
This is a great tan remover
This is a great tan remover. Works really well to bring skin back to a ‘normal’ base to reapply tan. Especially good for me as I have freckles and moles which tend to hold the colour.
30. September 2025
Antwort von Rose & Caramel
Thank you for your review, we’re so glad our tan remover worked perfectly for you!
Speedy delivery and amazing product
Speedy delivery and amazing product, my favourite fake tan that i've ever used. So so dark looks incredible on and lasts without that blotchy patchy look when tan starts to fade. Can't recommend it enough. It smells amazing going on but you do get that fake tan smell for a couple of days even with showering but that's to be expected.
29. September 2025
Antwort von Rose & Caramel
Thank you so much for the review! This is exactly what we aimed for when we created So So Dark, we’re so happy you love it!
Fab products and really fab service
Fab products and really fab service, quick turnaround and lovely packaging too!
4. September 2025
Antwort von Rose & Caramel
We’re so glad you love the packaging, it’s something we’re always developing, so your feedback means a lot!
Antwort von Rose & Caramel
So pleased you enjoyed the range and fast service!
Smells delightful
Smells delightful
This is the only tanning brands that are fine doesn’t streak doesn’t stain in your clothes or your bedding smells very nice, but it’s quite an expensive product for me to regularly buy so I normally like to wait for the special Sales🌸🙏🏽🌸
18. Oktober 2024
Antwort von Rose & Caramel
Thank you for your lovely words, we’re so glad you’ve found a tan that works perfectly for you!
Excellent
Placed order however had some issues. Reached out via email and explained the situation. Everything explained to me & replied in a very timely manner. New order being shipped out. Excelled customer service🙌 Thanks again! X
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
We’re glad we could help and get your order on the way! Thank you for taking the time to leave such lovely feedback x
Fast delivery and great tan
Fast delivery and great tan. So easy to use and didn't dry out my skin.
4. August 2025
Antwort von Rose & Caramel
Amazing to hear! A gorgeous tan without dry skin is exactly what we aim for!
Antwort von Rose & Caramel
Thanks for your feedback! We’re glad you’re enjoying the scent and that the product’s working well for you.
Love, Rose and Caramel x
Unfortunately it has arrived with a…
Unfortunately it has arrived with a crack in it and is therefore pouring from the bottom !
5. August 2025
Antwort von Rose & Caramel
Hi Lindsay,
We’re really sorry to hear your order arrived damaged! We know how disappointing that must be. It sounds like it has been damaged during transit, and we’d love to help get this sorted for you.
If you could reach out to our customer care team, they will help to resolve this issue for you.
Best wishes,
Rose and Caramel x
Sadly another tan with bold claims
Sadly another tan with bold claims! After 2 coats I managed a faint okish tan. But the worst part was the wear off!! It’s taken me nearly half a tub of remover to scrub my skin raw! This for me was extremely disappointing and costly 🥲
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Hi Nicola,
We’re so sorry to hear you’ve had this experience, we never want our customers to feel disappointed with their purchase and would love to help you.
If you can reach out to our customer care team, they’ll be more than happy to guide you through the best way to get the results you’re looking for and offer support with your purchase.
Thank you for sharing your feedback, it helps us improve and make sure every tanning experience is a positive one.
Best regards,
Rose and Caramel x
Amazing results
Have never used fake tan and was so nervous but WOW I cannot recommend enough! And steaks I did have washed straight off in the morning! Over the moon with it will be ordering again and have recommended to everyone
25. Juli 2025
Antwort von Rose & Caramel
Hi Hannah,
Thank you so much for your amazing review! We’re thrilled to hear your first tanning experience was such a positive one and even happier to know you’re over the moon with the results.
It’s lovely to hear you’ve already been recommending us to others, it means the world to our team. We can’t wait to see you back for your next order!
Best wishes,
Rose and Caramel x
I did not receive first but when…
I did not receive first but when contacted they made it right I received my purchase this week so it does work when you exfoliate with mite I will order again thank you
25. Juli 2025
Antwort von Rose & Caramel
Hi Geraldine,
Thank you for your lovely review! We’re so glad our team could get everything sorted for you and that you’re enjoying your purchase.
We really appreciate your review and can’t wait to welcome you back for your next order!
Best wishes,
Rose and Caramel x
The products were perfect
The products were perfect, just as described! Tan was gorgeous and the mits were super soft.
25. Juli 2025
Antwort von Rose & Caramel
Hi Elle-Mai,
Thank you so much for your lovely review! We’re delighted to hear you loved your tan and found the mitts super soft, exactly what we aim for.
We really appreciate your kind words and are so happy the products were perfect for you.
Best wishes,
Rose and Caramel x
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