TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Mehr ansehen
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Das sagen Bewerter
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly... Mehr ansehen
I bought the 60 second tan remover after seeing it on a special offer on TikTok and thought it would be like any other tan remover but this stuff is a total game changer! It smells gorgeous, takes eve... Mehr ansehen
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Rose & Caramel
Vom Unternehmen geschrieben
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktinformationen
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Vereinigtes Königreich
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3.9
Gut
456 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 54 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Everything came fine and the website…
Everything came fine and the website was easy to use.
2. März 2026
Absolutely brilliant products good…
Absolutely brilliant products good price, speedy delivery at great communication. Thank you.
2. März 2026
Velvety Super Dark Tan
THE best tan I have ever used! I’m so naturally pale and I find it hard to get a good/natural looking tan from fake tan but their Velvety Super Dark tan is actually insane, it made me look like i had just come back off holiday nevermind a fake tan!!
17. März 2026
Bewertung ohne vorherige Einladung
Hasn't irritated my psoriasis!
I have mild psoriasis and most self tans can aggravate it, making it worse for days after. I decided to try Rose and Caramel from reviews I saw and I can honestly say, it's the FIRST self tan i've used that hasn't irritated it at all!
5. März 2026
Bewertung ohne vorherige Einladung
Wonderful products at the right price
Wonderful products at the right price. Completely enhanced my beauty regime. The tan drops snd nudity spray give an airbrushed finish like a filter. So glad I’ve discovered Rose & Caramel
2. März 2026
Stay away from this product
Stay away from this product. My daughter used it and her skin practically melted off. Two weeks later her skin is still flaking.
Don’t know how this is allowed to be sold
1. Februar 2026
Bewertung ohne vorherige Einladung
Chemical Burns on my face
I am absolutely devastated by my experience with this tan remover. I followed the instructions exactly, including carrying out a patch test and leaving it on for just one minute as guided. Within a very short time, my skin became intensely painful, bright red, and started blistering.
The pain was so severe that I had to attend A&E. The doctor said it resembled a chemical burn and prescribed topical creams and painkillers. I am now dealing with oozing blisters and significant discomfort.
My skin was perfectly healthy before using this product, and I am extremely upset about the damage it has caused. I would strongly urge others to be cautious, as this has been a very distressing and painful experience.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Hi Izzy,
Thank you for your feedback. We’re very sorry to hear about your experience.
We’d like to reassure you that all of our ingredients are fully UK and EU compliant and have been safety assessed, so they are not formulated to cause burns. That said, we understand that everyone’s skin is different. If you have sensitivity to exfoliating products or fragrance, it may be that this particular formula wasn’t the best match for your skin type. This is why we developed a remover range, suited to sensitive skin.
Our Customer Care team would really appreciate the opportunity to look into this further and help you find a product better suited to your needs. Please don’t hesitate to contact us at customercare@roseandcaramel.co.uk, and we’ll be happy to assist you.
Thank you again for bringing this to our attention.
Rose and Caramel x
Amazing!!
Slowly becoming my favourite company.
Amazing customer service, totally in love with the products especially the so so dark tanning serum!
Quick delivery.
10. Januar 2026
Bewertung ohne vorherige Einladung
Get products going to make lovely gifts…
Get products going to make lovely gifts x fast delivery also thanks x
2. Januar 2026
Wow is all I can say
Wow is all I can say. I have tried soooo many tans and none of them compares too your tan!!! It actually leaves you looking like you’ve been on holiday for a week!
30. November 2025
Antwort von Rose & Caramel
Thanks for the feedback! We’re really proud of our formula, so we are thrilled to hear it’s become your favourite. Enjoy the tan!
Prompt delivery
Prompt delivery. My daughter loves this tan lotion and I bought it at a bargain price!
30. November 2025
Amazing customer service
Haven’t yet received my order to try their tan but I want to leave a review purely based on their amazing customer service. I ordered via TikTok shop but the shipment was delayed by over a week and I messaged Rose & Caramel and they were extremely helpful, pushing and nudging TikTok to ship my order so I had my products in time for my graduation. when my order was still not shipped by TikTok they went above and beyond, adding more serum onto their website so that I could order the same products as on TikTok and even gave me a free delivery code to ensure I received the same price. I am super excited to try the products but wanted to write this review straight away to acknowledge them for their amazing, considerate customer service.
28. November 2025
Bewertung ohne vorherige Einladung
Fabulous Customer Service
I had a minor issue with my order when I made it online during black
Friday m, however Christina was quick to resolve my issue, and ensured my order was all correct before it was shipped to me. She was quick with replying, efficient and responsive. Really appreciate your help Christina, credit to the company! I am looking forward to receiving my tanning products. I don’t use anything else, and looking forward to gifting some to my friends for birthdays/Christmas.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Thank you so much for taking the time to share your experience! We're sorry to hear there was a minor issue with your Black Friday order, but we’re thrilled that Christina was able to get everything sorted quickly and smoothly for you. We’ll be sure to pass along your lovely feedback - she truly is a credit to the team!
We’re delighted to hear how much you love our tanning products, and we hope you enjoy your new goodies just as much. It means a lot that you choose us not only for yourself but also for gifting to friends and family. Thank you for your continued support!
Rose and Caramel x
Antwort von Rose & Caramel
Thank you for your kind words! We’re delighted to hear you enjoyed our service, speedy delivery, and pricing. We really appreciate your support!
Rose and Caramel x
Fantastic products & brilliant customer…
Fantastic products & brilliant customer service. I recently had an issue with a delivery, which is the first problem I’ve ever encountered with this brand and it was handled perfectly. Every product I’ve tried has been perfect, they do not disappoint!!
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve enjoyed our products and that our team could resolve your delivery issue smoothly. Your kind words mean a lot to us, and we’re so glad we haven’t disappointed you. We can’t wait to share more amazing products with you!
Rose and Caramel x
I would say the tan facial drops are…
I would say the tan facial drops are good , wish i could say the same for spray tan , when it had developed it has left with the worst streaks ever dark patches everywhere not golden dark brown, so i would advise to be very cautious of it
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Thank you for sharing your experience. We’re glad to hear you enjoyed the tan facial drops! We’re very sorry to hear the tan didn’t meet your expectations. I would advise to ensure that you prep your skin properly before tanning - this is really important, as it can affect how the tan develops. Your feedback is valuable, and we’ll make sure to pass it on to our team . We appreciate your honesty and review.
Rose and Caramel x
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