Good product highly rated by others. Easy website ordering. Free and fast delivery by EVRI. Good packaging, despatch and delivery communications. Good assembly instructions and very strong and stable... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The Rocwood battery-powered pole trimmer and saw arrived within three days. It was easy to assemble and, for a pole hedge trimmer, is well balanced and easy to handle. It worked very well during m... Mehr ansehen
Unternehmen hat geantwortet
Great product, reasonably priced, super instructions and above all very well made and my wife loves using it around the garden. Well done rocwood nice to be pleasantly surprised for a change .Steve &J... Mehr ansehen
Unternehmen hat geantwortet
One star is too much. Not able to leave zero, which it should be. Ordered a product, arrived damaged with parts for assembly missing. Simple you think just send a complete replacement, no they gues... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Metallmaschinenlieferant
- auch in
- Anbieter von Gartenhäusern
- Heimwerkermarkt
- Maschinenhalle
- Rasenmäher-Fachhandel
- Staubsaugergeschäft
Vom Unternehmen geschrieben
RocwooD is a UK-based online retailer providing reliable garden machinery, power equipment and outdoor products at affordable prices. Selling directly to our customers allows us to offer great value while maintaining high standards of quality and customer service. All orders are dispatched from our UK warehouse based near Wrexham, with fast delivery across the UK. We're passionate about helping customers find the right product for the job, backed by friendly UK-based support before and after your purchase. Whether you're a homeowner, gardener, DIY enthusiast or professional, we're here to make shopping simple, straightforward and dependable. Your feedback helps us improve every day, and we genuinely appreciate every review. Thank you for choosing RocwooD.
Kontaktinformationen
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Vereinigtes Königreich
- sales@rocwood.co.uk
- rocwood.co.uk
3.9
Gut
296 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ordered a winch!
Ordered a winch, told it was picked and despatched then two days later received an email with apology that they couldn't send as it wasn't available to pick from warehouse shelf! now have to wait for best part of a month to get money back into a usable account which was put on a credit card so they cost me extra interest also as well as wasting my time and effort!
30. Dezember 2025
Antwort von Rocwood
Hi John,
We are very sorry your order has been cancelled. You have been issued a full refund on 6/1/25.
Kind Regards
RocwooD
Fast delivery and great prices
14. Oktober 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
all good for price and product
31. Dezember 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Engine is a bit noisy
Engine is a bit noisy, and the high pressure hose has small and large ends,
I would have preferred a hose with with large ends, now I have to buy additional adaptors to convert or change the lance.
Other than that seems like a good powerful machine
28. Dezember 2025
Antwort von Rocwood
Thank you for leaving us your feedback. We are sorry that we have only just come across your review and apologise that your experience did not meet your expectations. We trust that the matter has now been resolved, but if there is anything further we can do to help, please get in touch with our customer service team and we will be happy to assist.
Best regards,
The RocwooD Team
Excellent service great product great…
Excellent service great product great price will use you again thanks.
12. Dezember 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Quick delivery well packaged.
Quick delivery well packaged.
So good I bought another one
27. November 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Delivered next day
Delivered next day, all exactly as described, well engineered and manufactured, very impressed thank you.
24. November 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Arrived promptly as described
Arrived promptly as described, good quality, good value
20. November 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Winch is poor wireless
Winch is poor wireless. Hardly pulls a car up. Don’t recommend get passed around when trying to complain so I’ve given up. Disappointed
17. Oktober 2025
Antwort von Rocwood
Hi Danny,
We are very sorry you are unhappy with your winch. Please email sales@rocwood.co.uk and we can get this sorted.
Kind Regards
RocwooD
Item was as described and was for the…
Item was as described and was for the model requested
18. Oktober 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
A good price,along with a fast delivery…
A good price,along with a fast delivery to the correct address .
7. Oktober 2025
Antwort von Rocwood
Thank you for taking the time to leave a wonderful 5 star review.
We are sorry it has taken us so long to see this, but we wish to sincerely thank you for your support and kind words.
Thank you for choosing RocwooD and we hope to serve you again soon.
Best regards
The RocwooD Team
Purchased a lawnmower through eBay
Purchased a lawnmower through eBay. It stated 24 month warranty however it sized solid after 6 months, oil level good only used 3 times. It was noisy and vibrated from day 1 contacted when first purchased and they said they are all checked and it would be because its new or because the fuel is dirty ( which it wasn’t ) so continued to use on there advise. Emailed them numerous times both directly and through eBay and PayPal, also tried to call them numerous times, phone rings a couple of times and goes dead. So now have a £250 odd lawnmower that’s dead. Have just started a small claims case against them. Avoid at all costs most complaints are regarding complete lack of after sales support
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Hi Mark
Thank you for your review. We’re sorry you’re dissatisfied and would like to clarify.
The mower was purchased in April 2025 and the issue was reported around six months later. Under the warranty, this is a return-to-base case requiring inspection, which falls in line with UK consumer law, as an assessment is required to determine whether a fault is present and covered.
We responded to all messages, offered to arrange a courier collection, and confirmed that return costs would be refunded if a manufacturing fault was found.
The mower was never returned for inspection, so we were unable to assess the issue. To date , we have received no contact from Trading Standards and no small-claims action has been issued.
We remain happy to assist if the customer wishes to proceed with inspection.
Kind Regards
RocwooD
Found the right tyre
Found the right tyre, at the best price and delivered within 2 days. The delivery date was not advertised at time of purchase and so I accepted it may take a while to deliver, but not the case! Very pleased.
6. Oktober 2025
Antwort von Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
The delivery was fast and free
The delivery was fast and free. They stocked the product we were looking for and it eas a perfect fit.
5. Oktober 2025
Antwort von Rocwood
Thank you for your 5 star feedback and taking the time to leave a review.
We are sorry that we have only just come across your review, but we are grateful for your support.
Thank you for choosing RocwooD and we hope we can serve you again soon.
Best regards,
The RocwooD Team
Faulty Product and Unacceptable…
Faulty Product and Unacceptable Customer Service
My experience with this company was incredibly frustrating. I purchased a replacement strimmer head, but the item I received was defective. It did not fit properly; it was too tight on the shaft and would not spin freely as it should. I even had to resort to using pliers to force it onto the strimmer, which is a clear sign that the part was faulty and not fit for purpose.
I returned the item, explaining the issue in detail, but they only issued a partial refund. When I questioned this, they told me there was "nothing wrong with it," which felt like they were just fobbing me off. This is unacceptable. I'm left with a loss of time and money, and I cannot recommend this seller.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Thank you for leaving us your feedback. We are sorry that we have only just come across your review and apologise that your experience did not meet your expectations. We trust that the matter has now been resolved, but if there is anything further we can do to help, please get in touch with our customer service team and we will be happy to assist.
Best regards,
The RocwooD Team
DO NOT BUY A ROCWOOD MIXER
DO NOT BUY A ROCWOOD MIXER. The quality of this mixer is absyml – this is not fit for purpose. The weld has on the control wheel as broken twice, instantly, with no use. THE MOTOR bogs down after 2 buckets of sand. This item is useless.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Thank you for leaving us your feedback. We are sorry that we have only just come across your review and apologise that your experience did not meet your expectations. We trust that the matter has now been resolved, but if there is anything further we can do to help, please get in touch with our customer service team and we will be happy to assist.
Best regards,
The RocwooD Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.