One star is too much. Not able to leave zero, which it should be. Ordered a product, arrived damaged with parts for assembly missing. Simple you think just send a complete replacement, no they gues... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good product highly rated by others. Easy website ordering. Free and fast delivery by EVRI. Good packaging, despatch and delivery communications. Good assembly instructions and very strong and stable... Mehr ansehen
Unternehmen hat geantwortet
Great product, reasonably priced, super instructions and above all very well made and my wife loves using it around the garden. Well done rocwood nice to be pleasantly surprised for a change .Steve &J... Mehr ansehen
Unternehmen hat geantwortet
The Rocwood battery-powered pole trimmer and saw arrived within three days. It was easy to assemble and, for a pole hedge trimmer, is well balanced and easy to handle. It worked very well during m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Metallmaschinenlieferant
- auch in
- Anbieter von Gartenhäusern
- Heimwerkermarkt
- Maschinenhalle
- Rasenmäher-Fachhandel
- Staubsaugergeschäft
Vom Unternehmen geschrieben
RocwooD is a UK-based online retailer providing reliable garden machinery, power equipment and outdoor products at affordable prices. Selling directly to our customers allows us to offer great value while maintaining high standards of quality and customer service. All orders are dispatched from our UK warehouse based near Wrexham, with fast delivery across the UK. We're passionate about helping customers find the right product for the job, backed by friendly UK-based support before and after your purchase. Whether you're a homeowner, gardener, DIY enthusiast or professional, we're here to make shopping simple, straightforward and dependable. Your feedback helps us improve every day, and we genuinely appreciate every review. Thank you for choosing RocwooD.
Kontaktinformationen
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Vereinigtes Königreich
- sales@rocwood.co.uk
- rocwood.co.uk
3.9
Gut
294 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A great set of axle stands with the…
A great set of axle stands with the added safety feature of the insert bar.
26. Juli 2026
Antwort von Rocwood
Thank you for your excellent review!
We're delighted to hear you're pleased with your axle stands. It's great to know that the added safety feature of the locking insert bar has given you extra confidence when using them.
Thank you for choosing RocwooD and for taking the time to share your feedback. We hope you enjoy using your axle stands for many years to come.
Best regards,
The RocwooD Team
Just bought the electric start spray washer
Just bought the electric start washer. What an engineering disaster this is. Designed on Friday and built on a saturday. Utter clueless design and more start procedures than launching the space shuttle and still can’t start it. So this pile of rubbish is going back. Update to Rocwood this is about your product how rubbish it is and its design if flawed nothing to do with the retailer
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Thank you for providing your order details.
We can see that your purchase was made through a different company rather than directly from RocwooD. As a result, we're unable to locate your order or investigate the issues you've described through our customer service records.
If your review is intended for the retailer you purchased from, we would kindly ask that you post it on their Trustpilot page so they can assist you directly. If, however, you believe there has been a misunderstanding, please let us know and we'll do our best to help where we can.
Best regards,
The RocwooD Team
Absolutely awful
Absolutely awful
Even though it is a Honda copy
Unreliable poorly made
Suppressing it is still made
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Rocwood
We're sorry to hear that you were disappointed with your purchase. We take feedback like this very seriously and would have liked the opportunity to investigate your concerns.
Unfortunately, we have been unable to locate an order matching your review. We requested further information via Trustpilot so that we could identify your purchase and look into the issues you mentioned, but we haven't received a response.
If you're still experiencing problems, we'd genuinely like to help. Please reply to our request or contact our customer service team with your order details, and we'll be happy to investigate and work towards a resolution.
Best regards,
The RocwooD Team
Good product for money well packed send…
Good product for money well packed send without damageing it.
1. Juli 2026
Antwort von Rocwood
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were pleased with the value of your purchase and that it arrived well packed and without any damage.
We really appreciate your support and hope you enjoy using your new product. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Best regards,
The RocwooD Team
This hedge trimmer is wonderful
This hedge trimmer is wonderful
Very easy to use
Great value
Very pleased with this
29. Juni 2026
Antwort von Rocwood
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're so pleased with your hedge trimmer and that you found it easy to use and great value for money. We really appreciate you taking the time to share your experience and hope you enjoy using it for years to come.
Kind regards,
The RocwooD Team
Affordable & good quality
Affordable & good quality
Delivery driver not the most helpful
28. Juni 2026
Antwort von Rocwood
Thank you for taking the time to leave us a 5-star review! We're so pleased to hear that you found our products affordable and of good quality.
We're sorry to hear that your delivery experience wasn't quite as positive. While the couriers are independent of RocwooD, we do appreciate you bringing this to our attention, and we'll be sure to pass your feedback on to the delivery company.
Thank you again for your support, and we hope to serve you again in the future.
Kind regards,
The RocwooD Team
Antwort von Rocwood
Thank you for your fantastic 5-star review! We're delighted to hear that everything went smoothly and that your order arrived quickly. Providing a straightforward ordering experience and fast delivery is something we always strive for.
We really appreciate your support and hope to welcome you back to RocwooD again soon!
Kind regards,
The RocwooD Team
Instruction manual was useless
Instruction manual was useless. clamp handle hits the chain saw body when I try to tighten it in the saw guard, so will have to purchase a eye bolt as support were not very helpful when contacted
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with both the instruction manual and your experience with our support team.
Unfortunately, we have been unable to locate your order using the details available on your review. We have requested some additional information from you via Trustpilot so that we can identify your order and investigate this further.
Once we receive your details, we'll be happy to look into the issues you've experienced and work towards a resolution.
Best regards,
The RocwooD Team
Great trolley jacks fantastic value for…
Great trolley jacks fantastic value for money as exactly what I wanted to do. Don’t hesitate to buy these trolley jacks they’re great.
26. Mai 2026
Antwort von Rocwood
Thank you so much for taking the time to leave us such a fantastic 5-star review! We’re delighted to hear that you're happy with your trolley jacks and that they offered such great value for money. Your recommendation means a great deal to us, and we truly appreciate your support.
Best regards,
The RocwooD Team
A top quality pressure washer.
Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with was a perfect gentleman and offered real customer service. Thank you. I can recommend both the product and the company to anyone in the market field
2. Juni 2026
Antwort von Rocwood
Hi Richard,
Thank you for your fantastic 5-star review.
We're delighted to hear that you're pleased with your pressure washer and that it has lived up to your expectations. It's great to know that you found the machine powerful, easy to assemble, and that your order arrived promptly.
We will also be sure to pass your kind comments on to Adam, who will be thrilled to hear that his customer service made such a positive impression.
Thank you for recommending both our products and our company. Your support means a great deal to us.
Kind regards,
RocwooD
Antwort von Rocwood
Hi Alan,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were pleased with both the product and the fast delivery. Providing great service is something we take pride in, so it's wonderful to know we met your expectations.
Thank you for choosing RocwooD, and we hope to serve you again in the future.
Kind regards,
RocwooD
Antwort von Rocwood
Hi Mr Isajevs,
Thank you for your fantastic 5-star review. We're delighted to hear that you found the product to be great value for money and that it arrived quickly. It's also wonderful to know you're pleased with the quality of your purchase.
We really appreciate your support and hope to serve you again in the future.
Kind regards,
RocwooD
Antwort von Rocwood
Hi Richard,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you found our website easy to use and that your shopping experience was hassle-free from start to finish. It's great to know you're happy with your product too.
We appreciate your support and look forward to welcoming you back to RocwooD in the future.
Kind regards,
RocwooD
Bought a refurbished Farm Jack from…
Bought a refurbished Farm Jack from this company, arrived as described with quick delivery and works perfectly. Thanks a lot!
31. Mai 2026
Antwort von Rocwood
Hi Jack,
Thank you for your excellent 5-star review.
We're delighted to hear that your refurbished Farm Jack arrived as described, was delivered quickly, and is working perfectly. We take great pride in ensuring our refurbished products meet high standards, so it's wonderful to receive such positive feedback.
Thank you for choosing RocwooD and we hope to see you again soon.
Kind regards,
RocwooD
Absolutely fantastic service
31. Mai 2026
Antwort von Rocwood
Hi Shaun,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you were happy with the service you received from our team. Feedback like yours means a lot to us and motivates us to continue providing the best possible experience for our customers.
We really appreciate your support.
Kind regards,
RocwooD
Great company and fast delivery
30. Mai 2026
Antwort von Rocwood
Hi Kooka Developments Ltd
Thank you for leaving us a 5-star review.
We're delighted to hear that you were pleased with both our service and the speed of delivery. We always strive to provide a smooth and efficient experience for our customers, so it's great to know we delivered on that promise.
Thank you for choosing RocwooD and we hope to assist you again in the future.
Kind regards,
RocwooD
every thing was great with this order
every thing was great with this order, The mower this replacement charger is for is only 6 months old hopefully this one is not faulty.
30. Mai 2026
Antwort von Rocwood
Hi Tim,
Thank you for your 5-star review.
We're pleased to hear everything went smoothly with your order. We also appreciate your continued trust in RocwooD and hope your replacement charger gives you many years of reliable service.
If you ever need any assistance, our team is always happy to help.
Kind regards,
The RocwooD Team
Damaged and faulty
Dear Sir/Madam
I received my eagerly awaited RocwooD lawnmower today but unfortunately it is faulty.
Firstly, the plug for the battery recharge was broken.
Secondly, the mower makes an awful noise when started. The blade must be positioned wrong as it’s catching on the inside, underneath. So much so, it’s made a mark. It also dug chunks out of my law . I turned it off immediately.
Please see attached photos.
Yours sincerely
Jane Hepworth
29. Mai 2026
Antwort von Rocwood
Hi Jane,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues you experienced with your lawnmower upon delivery. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been when you were looking forward to using your new machine.
We can see that a member of our customer service team is already in contact with you and is actively investigating the concerns you have raised. We are committed to resolving this matter as quickly as possible and will continue to work with you directly until a satisfactory outcome is reached.
Thank you for bringing this to our attention and for your patience while we assist you.
Kind regards,
RocwooD Customer Support Team
Got the correct place to order the item…
Got the correct place to order the item required quickly
28. Mai 2026
Antwort von Rocwood
Hi Charles,
Thank you for your fantastic 5-star review.
We're glad we could help you find the part you needed and get it to you quickly. Providing the right products with fast, reliable service is exactly what we strive for.
We appreciate your custom and look forward to helping again whenever you need us.
Kind regards,
The RocwooD Team
Excellent value for money
Excellent value for money. Very helpful support on correct item. Would recommend.
26. Mai 2026
Antwort von Rocwood
Hi David,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our products to be excellent value for money and that our team were able to help you find the correct item for your needs.
We really appreciate your recommendation and hope to be of assistance again in the future.
Kind regards,
RocwooD
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