Roadrunner Financial Bewertungen 

198
TrustScore 1.5 von 5

1.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I applied with Roadrunner Financial for a motorcycle loan received a letter that stated my app being denied. I read the letter stating my fico score which was completely wrong. Contacted Roadrunner t... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Bought a bike from a Facebook marketplace seller, showed me he payed off the entire loan on August 2nd, it is now August 30th and there is no sign of a title anywhere, between me and the seller he had... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I sent in an application for a new motorcycle. I get a letter from Roadrunner Financial stating that my credit score was very low because they run a different module of scoring than anyone else. I’m b... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Horrible lian sharks is what roadrunner financial is. High interest rates and late fees that they say ( we never remove and late fees ) . This company preys on people like las Vegas mobsters... DO NOT... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


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1.5

Ungenügend

TrustScore 1.5 von 5

198 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 87 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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1.5

Alle Bewertungen

(198)

25 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great company and customer service!

This company helped me out when I had average credit and wanted to get a loan for a motorcycle. The interest rate was a little high, but as you know its based on your credit score so I was okay with that. They now report to all 3 credit bureaus, so this helped improve my payment history. I would also like to thank their representative for all their help whenever I had a question throughout my loan, in particular Debbie Affinito, she went above and beyond multiple time to help speed up my process when I had paid off my loan and was trying to get the lien removed asap. Overall, great company and people and recommend checking them out.

30. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ridiculous underwriting practices

Purchased a home while on ssd. No problems. Sent my proof of income into ROADRUNNER and was told I could not use "someone elses" social security as my income. The ssd is mine, not my kids. The letter clearly states my name, "for xxx". I had no issues getting a mortgage for almost 200k but cannot get financed from ROADRUNNER for a 3k mower for a ridiculous reason. I wasn't looking to buy a "toy" but rather a tool to maintain my property for my children. In the end their money to lend their rules.

12. Februar 2020
Bewertung ohne vorherige Einladung
Roadrunner Financial-Logo

Antwort von Roadrunner Financial

Dear Mr. Irardy,

Thank you for your review and we are sorry to hear that you had an unsatisfactory experience with Roadrunner Financial. When underwriting loans we are required to follow very strict underwriting guidelines, especially when it comes to income requirements. These guidelines are attributed uniformly to all applicants regardless of the vehicle type being financed. We would be happy to discuss this with you directly to go through what would be needed in order to qualify for financing. If you would like to discuss this further, please call us directly at (646) 370-5471 or email us at help@roadrunnerfinancial.com.

Thank you,
Roadrunner Financial Customer Service.

Bewertet mit 1 von 5 Sternen

Will not allow you to pay towards…

Will not allow you to pay towards principle.Every payment will change between interest and principle. My last payment was 11.32 and interest is alittle over 500 dollars. Ask for a refund and going to refinanced.

30. Januar 2020
Roadrunner Financial-Logo

Antwort von Roadrunner Financial

Dear Mr. Solis,

We apologize that your initial contacts with our call center representatives did not serve to successfully explain how your simple interest loan works. We understand that since receiving your review, one of our senior representatives reached out to you provided you with a more detailed explanation on the workings of a simple interest loan. We take the rating you assigned to us very seriously and hope that this explanation resolved your concerns. If it did not or if we can assist you further now or in the future, please do not hesitate to call our office and speak with our representative further. We can be reached at 833-288-1367, please reference your TrustPilot review when calling so that you will be routed to the appropriate party.

Thank you,
Roadrunner Account Services Customer Service.

Bewertet mit 2 von 5 Sternen

I purchased a 2014 Can-Am Spyder RS-S…

I purchased a 2014 Can-Am Spyder RS-S on September 27, 2019, from a used motorcycle dealership that Road Runner Financial financed my purchase. I did not receive my tag/title within the 45 days as required by the State of GA Pena Code 40-3-33. I contacted Road Runner from November 30, 2019, to January 21, 2020, concerning this issue. I am aware that they do not handle tag/title the dealership does but I would think that a company who financing a vehicle would be more concerned why they have not received the necessary paperwork within the 45 Days Unconditional Guarantee of Title (page 14) of my contract. I contacted Dedra (title department) constant lies about returning calls or she was working on the issue. She even went as far as to tell me it was a holiday is a reason she did not return my call (Martin Luther King Day January 20, 2020). Why employ lazy and lying employees such as Dedra who say one thing only to not show any action until I made the comment that I will seek legal representation to handle this situation?
Reply
I did receive a call from Debbie Affinito (January 31, 2020) in which she tried to up play the situation. First, she stated they have a company that goes after dealership concerning titles and then she stated Dedra have hundreds of title that she has to retrieve from dealerships with each day. I stated about the 45-day unconditional guarantee clause that is in my contract her response was that it has nothing to do with me only between the Road Runner and the dealership Rock City Cycles. Ok, why have a customer sign a contract when all parties are not going to be responsible for their part. Not to mention my contract states that no Law of Georgia nor federal will be violated. According to the dates I have both state law and federal law was violated. I understand this is a fairly new company but rules apply to all parties of this contract. You would think a finance company would be concerned why they have not received proper paperwork from a dealership for a motorcycle that was purchased on September 27, 2019. Like it stated it was submitted on January 22, 2020.

30. Januar 2020
Bewertung ohne vorherige Einladung
Roadrunner Financial-Logo

Antwort von Roadrunner Financial

Dear, Ms. Prater,

Thank you for your feedback. We apologize for the delay and frustration you experienced getting your permanent tags to your vehicle. Please be assured that Roadrunner is very concerned about title work being concluded promptly by all of our selling dealers. Since the time you obtained your loan, we have made continued efforts to resolve your title issue with the selling dealer, and as a result we understand that as of 1/22/20 permanent tags to the vehicle have been issued. Please contact your selling dealer to arrange picking up your tags. If you need any further assistance, please feel free to contact us at 833-288-1367.

Thank you,
Roadrunner Account Services Customer Service.

Bewertet mit 5 von 5 Sternen

Roadrunner offers a great program

Roadrunner offers a great program! Very east and fast process from app to funding in less than an hour. Easy to sign contracts sent through email. Funding docs uploaded on site. All customer service is always friendly, fast, and ready to help! Would recommend to any dealers looking for a great funding source!

28. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Website is TERRIBLE and NOT user friendly

Their website is TERRIBLE and totally NOT user friendly. Can't see your actual account status, only the next payment due. Call the offices and get messages they will you call you back. SMH. Ready to refinance this loan just so I can have easy access to my loan information and status. The fact that you can't change your login user name to something you can actually remember other than their crazy code is also ridiculous. I spend 10 minutes just having to look up my login name before I can make a payment. Get it together people.

26. Januar 2020
Bewertung ohne vorherige Einladung
Roadrunner Financial-Logo

Antwort von Roadrunner Financial

Dear Lisa M.

Thank you for your feedback. Your willingness to share will assist us in better understanding and meeting the needs of our customers. We apologize that you are dissatisfied with our customer facing website. We believe our website offers the features you are looking for. We attempted to reach out to you directly in an effort to share with you how you can in fact optimize use of your online access in a way that meets your needs. Please contact us if you are willing to give us that opportunity. We can be reached at 833-288-1367, please reference your TrustPilot review when calling.

Thank you,
Roadrunner Account Services Customer Service.

Bewertet mit 1 von 5 Sternen

Won't give me my title after payoff

I paid off my ATV loan almost 3 months ago. I have a payoff statement but they STILL have not sent me a title and are not responding to any of my emails. I had a buyer for my ATV but he got spooked when I couldn't give him the title. Roadrunner is TERRIBLE. Thanks for nothing.

24. Januar 2020
Bewertung ohne vorherige Einladung
Roadrunner Financial-Logo

Antwort von Roadrunner Financial

Dear, Ms. Starace,

Thank you for your feedback. We apologize if you have experienced any inconvenience, however we understand that the title has been release to you. Your feedback has been very valuable, and we strive to provide the highest level of customer service in every aspect of our daily operations. If you have any further concerns or questions, please feel free to reach out to us. We can be reached at 833-288-1367.

Thank you,
Roadrunner Account Services Customer Service.

Bewertet mit 5 von 5 Sternen

It was great

It was great! I love working with Roadrunner. They provide excellent customer service, and great funding options. I think my favorite things about roadrunner include the ability to fund those with slightly challenged credit with a real loan rather than a lease, and also how far back they can go on pre-owned units. Thank you guys

18. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Road runner made financing extremely…

Road runner made financing extremely easy even with challenged credit i was still approved with great rates . Payment is fast and easy and customer service was extremely helpful when I asked for information about my policy .Great job Road Runner !

29. Oktober 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A lender that has structured themselves around F&I mgr needs! Clearly!

From getting on-boarded with Theo, to approval and funding issues shared with my Fabulous Dealer Succuess Manager Mehila, Roadrunner has made my F&I life easier. The portal is simple to navigate, although data entry is somewhat aggravating if you're in a hurry due to the fact that entries sometimes auto-place to the next block, and other times it doesn't. But that's the worst thing about Roadrunner. The deal structure page has eliminated my need for a calculator; it tells you in real time what your backend budget is as you change things around. You don't have to do a thing but plan your attack! Funding is dang-near immediate. Contracting is modern age. Absolutely great customer service. Quick. And clearly there's a culture to get your problem fixed now. Lovem. And my Sheffield rep wants to know why my business with them has plummeted.

9. Oktober 2019
Bewertung ohne vorherige Einladung

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