Since February 2019 I have had a SIPP with RL360. My broker has to contact them constantly to get anything done. I recommend anyone using this, or any other pension to keep a spreadsheet so that you can spot if any money that should be transferred to another 'platform' actually is recorded there. Since you will be dealing with a number of entities, it is difficult to know which one is causing the many hold-ups. Lack of communication is a major issue. Weeks go by without action and only by persistent enquiries do you, or your financial advisor, will discover what is happening, or why it is not happening. It becomes a full-time obsession!

Genuniely the WORST financial company I have ever dealt with. It takes weeks for replies to emails, can't even get ahold of them on the phone, and if you want to withdraw money I suggest starting the process MONTHS before you actaully want or need it. I still have no update on my dealings, despite trying to start the process two months ago. Tried to phone them and I can't even get through, all to try to access MY MONEY.
I cannot advice you strongly enough to go with any other company, having used others that are 100x more effficent, helpful, and easy to use.

Ray Kelly was excellent during the entire process. He answered my questions and was always willing to explain it further. I am very happy with the service I received.

RL360 seems to be the slowest and also creates many roadblocks for anyone trying to withdraw a policy.
6 weeks to progress slowly with a surrender request.
This is the second time I've experienced this and I would not recommend them to anyone.
The financial advisers get big bonuses from them, that is how they sell.
Not a company to use.....

Technical support was greatly helpful.

If there is an option for half of the star , I will definitely go for half !!!! I have submitted my withdrawal request for more n than ten working days and yet no email updates me any progress and while I called customer service I was informed that my documents are under review and will update on Friday and not knowing any fund issue. Excuse me ? If my own fund !!!! Plus I have signed and cleared as per whatever they asked me to sign including anti Money laundry documents !!!! Hello , you r taking and investing my money and I was the one who are questioned about anti money laundry for the money I invested in your product ????? Then , the customer service was horrible and terrible …. They literallly said that they could do nothing , neither put my cas as priority or mentioning anything … he just said I was wasting time on the same question and answers . No sympathy of how the customer was upset and how to comfort customer !!!!

Honest helpful and compassionate

While I'm a new customer I was looking for something like this that I can invest a sum every month over a long term period in hopes to grow my retirement savings. So far I am happy with how everything was presented and explained.

Terrible experience! I feel trapped after signing the contract. The cancellation department is telling me that I can’t get money back if I cancel my contract!! Saying you signed the contract it is your problem.. That’s a scam! I wound never recommend it and I would do what it takes to terminate and get all my money back…

Everyone was very helpful and explained things carefully. Overall, a great experience.

No response whatsoever to emails or long expensive telephone calls to various agents on IoM

I’ve had my money with them for 10 years. Great products, great service.

I appreciate the flexibility and personal care the company takes to accommodate your financial situation. I know my money is in good hands and safe with RL360 with my best interests at heart.

My Advisor Mark and his team were very professional and made me feel very comfortable. Knowing that my funds are secure also made me feel at ease.

One important thing is that the company is always giving the exact information about the service. Thats very important.
But maybe the company should send an email exacly the moment before the charge. Because, when I receive the charge, I was sacary that someone had copied my card information.
But, otherwise, everything was fine.

Your office in El Salvador, made easier all the process and comprehension of how it works and all the benefits, also they were very helpful to complete the documents

I was not able to Log in and am still unable to log in
I sent 2 messages on the same and am waiting for the resolution still

A good saving option