We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... Mehr ansehen
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Das sagen Bewerter
The customer service team have been outstanding at RiiRoo. I had an issue with my son’s car and they resolved it very quickly. I’ve spoken to Ashley, Kayleigh and Honey, thank you so much for great... Mehr ansehen
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I bought a buggy for my son two yrs ago. My son has many hours of fun on this buggy mostly using it daily round the farm and hasn't missed a beat it that time. I needed a part that my son broke and c... Mehr ansehen
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I purchased a replacement 24v9a battery, however the customer support and advice for the accompanying wires that also needed to be bought was incredibly poor. I had to approach another vendor to solv... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Kontaktinformationen
Godwin Road 5, NN17 4DS, Corby, Vereinigtes Königreich
- hello@riiroo.com
- riiroo.com
4.3
Hervorragend
5654 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
MERCEDESBENZ G63
Fantastic service just bought the G63 in black brilliant car and with customer service. Highly recommended this place
Thank you team 👍
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you very much for your fantastic review.
We’re delighted to hear you’re pleased with the Mercedes-Benz G63 in black and that you had a great experience with our customer service team. It’s always lovely to know our products and service have made such a positive impression.
Thank you for the recommendation and for choosing RiiRoo.
- The RiiRoo Team.
Shocking from start to finish !
Absolutely shocking from start to finish.
I bought an electric car from Riiroo for my daughter for Christmas and paid extra for it to arrive pre-built. When charging it on Christmas Eve, a strong burning smell started within 30 minutes. I unplugged it immediately. For safety reasons, my daughter was not allowed to use it — Christmas ruined.
Customer service is practically non-existent. No working phone line despite one being listed online. The “live chat” is useless. The only way to contact them is a contact form, with replies taking days — if they reply at all.
After weeks of chasing, a collection was finally arranged. I stayed home as instructed, only for the driver to refuse collection because the item was “too large”. More emails, more silence. Meanwhile, I was left with a potentially dangerous product in my home and my money still with Riiroo.
Eventually, after 20 days, the car was collected. I was promised in writing that my refund would be processed once it was collected. That promise was then contradicted by another staff member, who said I had to wait a further 3–5 days after it arrived back with them.
When I chased again, I was told the refund was being delayed because I had supposedly not returned the parental remote control — which I absolutely had. I started drafting a formal complaint, only to then receive another message admitting they had “missed it” during inspection. Quality control and communication are clearly non-existent.
There is zero cohesion within this company. Staff contradict each other, take no ownership, and seem incapable of resolving even basic issues. The live chat responses are copy-and-paste and completely useless. To top it off, I was told that submitting another contact form would put me back to the end of the queue — so the expectation is that customers simply sit and wait indefinitely.
This company is incompetent, disorganised, and utterly unreliable. Supplying a product that shows signs of overheating and then handling the situation this badly is unacceptable.
For contrast, I bought a replacement from Titan Toys: next-day delivery, far better quality, and excellent customer service. Their live chat actually helped.
Avoid Riiroo like the plague.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
We’re genuinely sorry for this experience and accept that this was not handled to the standard it should have been.
We understand how upsetting this was for your family, particularly given the timing around Christmas and the safety concerns you raised. We recognise that the delays, communication issues, and difficulties arranging collection caused additional frustration, and for that we sincerely apologise.
This situation took far longer than it should have and we accept responsibility for how it was managed. We’ve since ensured the matter was brought to a close and the appropriate resolution completed.
We’re very sorry for the inconvenience and distress caused.
Excellent service and very helpful
Excellent service and very helpful
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your kind review, Waseem.
We’re really pleased to hear you found our service helpful and had a positive experience with us.
Thank you for choosing RiiRoo.
- The RiiRoo Team.
We have now had two tractors off…
We have now had two tractors off Riiroo, they have both been fantastic and our boys use them to "help" around the farm everyday. Customer service and aftercare has been fantastic.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your lovely review, Elizabeth.
We’re so pleased to hear that both tractors have been a hit and that your boys enjoy using them every day on the farm — that’s wonderful to hear. It’s also great to know our customer service and aftercare have met your expectations.
Thank you again for your continued support and for choosing RiiRoo.
- The RiiRoo Team.
Brilliant customer service
Brilliant customer service, great team very helpful.
Can't wait to see little girls face when she opens her Bentley on her birthday. Thank you
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Julie,
Thank you for your lovely review. We’re so pleased to hear you had a great experience with our customer service and found the team helpful.
We hope your little girl absolutely loves her Bentley and has a wonderful birthday.
- The RiiRoo Team.
5 STAR
Just purchased 3 Quad bikes for my children and they’re worth every penny!
Delivery was super fast and customer service are fantastic! Thank you guys!😊
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Chloe,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that the quad bikes were worth every penny and that you were happy with the fast delivery and our customer service.
We hope your children have an amazing time enjoying their new quad bikes.
- The RiiRoo Team.
Antwort von RiiRoo
Hi Petronela,
Thank you for your review. We’re really pleased to hear you were happy with the service and appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Antwort von RiiRoo
Hi Alan,
Thank you for your review. We’re delighted to hear you were happy with the service and really appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Bought this for my nephews first…
Bought this for my nephews first birthday.arrived on time and is lovely
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Jasmine,
Thank you for your lovely review. We’re so pleased to hear the item arrived on time and that you’re happy with it — what a wonderful first birthday gift for your nephew.
We really appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Sons motorbike for xmas
I bought my son a motorbike on the Saturday before xmas. As promised it was delivered within 2 days, which was great. Took the bike out and within 10 minutes stopped working. Stripped the bike down and the piston was seized. I found replacements online and got it fixed. I complained to Riiroo, who in all fairness were trying to help. Kayleigh and Ashley from Rii roo were amazing and gave me a partial refund. Even though the outcome of the bike was disappointing, there customer service and how they responded made up for this. I would highly recommend using Rii roo as the company is fantastic and excellent customer service. You dont see this enough these days from companies. Thankyou Ashley and Kayleigh for being superstars and so good at there job.:)
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Mark,
Thank you so much for taking the time to leave such a detailed and honest review. While we’re very sorry to hear about the issue you experienced with the motorbike, we’re really pleased that our team were able to support you and help resolve the situation.
Your kind words about our customer service truly mean a lot to us, and we’re grateful for your understanding and recommendation despite the disappointment with the product itself. Feedback like this helps reinforce how important it is for us to look after our customers properly.
Thank you again for choosing RiiRoo and for your lovely comments.
- The RiiRoo Team.
Great Product and simple assembly
Great customer services. smooth delivery and clear assembly instructions. The kids love the product
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi George,
Thank you for your great review. We’re really pleased to hear you were happy with the customer service, smooth delivery and clear assembly instructions, and it’s lovely to know the kids are enjoying the product.
We really appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Ordered online picked up within the…
Ordered online picked up within the hour fantastic service friendly staff highly recommended
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi James,
Thank you for your fantastic review. We’re delighted to hear that your order was ready for collection within the hour and that you found our staff friendly and helpful.
We really appreciate the recommendation and your kind feedback.
- The RiiRoo Team.
Absolutely love the Range Rover jeep I…
Absolutely love the Range Rover jeep I bought for my granddaughter she loves it and the customer service is above and beyond would highly recommend this company will definitely be purchasing again from them 🥰
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Geraldine,
Thank you so much for your wonderful review. We’re delighted to hear that your granddaughter loves her Range Rover Jeep and that you were happy with the level of customer service you received.
We really appreciate your recommendation and look forward to welcoming you back again in the future.
- The RiiRoo Team.
This place needs shutting down do not…
This place needs shutting down do not order customer service is diabolical brought a go kart it come broken sent bk 4 weeks ago still waiting for my refund of £275 I’ll be going to the shop myself next Monday
22. Dezember 2025
Bewertung ohne vorherige Einladung
Fantastic service
Fantastic service, great sellwr abd great comunication very satisfied customer, very helpful even when i had damaged the product thank you
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your kind review, George.
We’re delighted to hear you were happy with the service and communication, and we’re especially pleased we could help even after the product was damaged. Your satisfaction really means a lot to us.
Thank you for choosing RiiRoo, and we hope to help you again in the future.
- The RiiRoo Team.
Fantastic Christmas present one very…
Fantastic Christmas present one very excited boy on Christmas Day, fantastic little quad and very well built
Cheers
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your lovely review, Chris.
We’re so pleased to hear it made such a fantastic Christmas present and that there was one very excited boy on Christmas Day. It’s great to know you’re happy with the quality and build of the quad.
Thank you for choosing RiiRoo, and we hope it brings plenty of fun for a long time to come.
- The RiiRoo Team.
Helpful and quick no debate very good…
Helpful and quick no debate very good service
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your review, Daniel.
We’re really pleased to hear you found the service helpful and quick, and that everything was handled smoothly for you. Your feedback is very much appreciated.
Thank you for choosing RiiRoo.
- The RiiRoo Team.
If I could give zero stars I would
If I could give zero stars I would! Absolute joke of a company!!! Bought 2 quad bikes as Christmas presents, Boxing Day the chain kinked on one and the pull cord come off the other.. company doesn’t have a customer service number so emailed immediately company was closed until 2nd January, eventually replied a week later, I asked to be contacted to resolve… 5 days later still no reply… absolute shambles!!!!!!!!!!!!!!!!!! I want a refund
12. Januar 2026
Bewertung ohne vorherige Einladung
The deliver was great very fast and…
The deliver was great very fast and cars are great only problem was one car came and the battery was faulty but they have sent a new battery..
good service and fast. Boys love there cars
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your review, Tara.
We’re really pleased to hear the delivery was fast and that the boys love their cars. Thank you as well for your understanding regarding the faulty battery — we’re glad we were able to get a replacement sent out quickly for you.
We really appreciate your kind feedback and your support.
- The RiiRoo Team.
Great service
Great service! Very good communication from start to finish, prompt delivery and responses to queries on email.
Would use this company again, and highly recommend.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your lovely review, Tessa.
We’re delighted to hear you were happy with the service, communication, and prompt delivery. It’s great to know your queries were handled quickly and smoothly.
Thank you for the recommendation — we really appreciate it and would be very happy to help you again in the future.
- The RiiRoo Team.
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