We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The customer service team have been outstanding at RiiRoo. I had an issue with my son’s car and they resolved it very quickly. I’ve spoken to Ashley, Kayleigh and Honey, thank you so much for great... Mehr ansehen
Unternehmen hat geantwortet
I bought a buggy for my son two yrs ago. My son has many hours of fun on this buggy mostly using it daily round the farm and hasn't missed a beat it that time. I needed a part that my son broke and c... Mehr ansehen
Unternehmen hat geantwortet
I purchased a replacement 24v9a battery, however the customer support and advice for the accompanying wires that also needed to be bought was incredibly poor. I had to approach another vendor to solv... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Kontaktinformationen
Godwin Road 5, NN17 4DS, Corby, Vereinigtes Königreich
- hello@riiroo.com
- riiroo.com
4.3
Hervorragend
5654 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Absolutely atrocious
Absolutely atrocious. Sent me a broken go kart. Refused to listen when I told them it was broken and provided pictures showing it was broken. Took 3 days of constantly having to deal with live chat and email, getting passed round a variety of agents, Until eventually they agreed to collect it for repair (which is not what I wanted, I wanted a refund for them sending an obviously broken product, but they refused because i ordered in advance of my sons birthday so was outside of 30 day window before I assembled it). Treated me like i was dumb, condescending and unpleasant.
No wonder they dont actually have a phone line (call the number on the website - its a fake).
Its just a repackaged HomCom go kart anyway or certainly from the same factory but riiroo charge twice the price.
Total scam. In the process of reporting to trading standards. Would advise others (of which there seem to be lots judging by the 1* reviews) who are having similar issues to do the same.
Only competent person there is Sam, who is actually helpful. The others are a joke.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Tom,
We’re really sorry to read your feedback and appreciate you taking the time to share your experience.
We have looked into this thoroughly, and can see your order was placed in January. When you first contacted us, the issue was identified as the battery connection not being correctly fitted, which is something we do guide customers through resolving. As this fell outside of the 30-day return window, we were unable to offer a refund at that stage.
However, following further assessment, we did identify a potential fault. Based on this, we offered all available resolutions in line with our warranty — including a collection for inspection and repair. If the repair cannot be completed or a manufacturing fault is confirmed, we will absolutely provide either a replacement or a refund.
We can confirm that a collection has now been arranged for you so this can be resolved as quickly as possible.
We’re sorry to hear you felt unsupported during your experience, as this is never our intention. We always aim to provide fair and appropriate solutions in line with our policy, and we’re pleased we’ve been able to move things forward for you.
The RiiRoo Team
SCAM COMPANY
PLEASE READ before spending your hard earned cash do not buy from this company no back up help what so ever bought a tractor in November only out 4 times now not working battery is fine tryed contacting them over chat line what a load off crap speaking to four different people all asking the same questions just interested in taking your money do no buy ATTENTION ATTENTION this reply these people have left is total LIES I have never before contacted these people until now this just some it up they are a scam company take your money and run with it terrible way to deal with people especially when it’s for children please don’t spend your money here with these crooks
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi,
We’re sorry to read your review and appreciate you taking the time to share your experience.
Having looked into your order, we can see you contacted us around 5 months after purchase regarding the battery. We’d also like to clarify that a battery warranty was not purchased at the time of order. As batteries are classed as consumable items, they are not covered for replacement after this period unless an extended warranty has been taken.
That said, we always aim to help where we can, and as a gesture of goodwill we did offer a replacement battery at a discounted rate.
For reassurance to other customers, when batteries are maintained in line with our care guidelines — including regular charging and proper storage — they typically last for years without issue.
We’re sorry to hear you were unhappy with your experience on Live Chat. We do sometimes need to ask a few questions to fully understand the issue and provide the correct support, but we appreciate your feedback and will take this on board.
The RiiRoo Team
Absolutely shocking purchase a electric…
Absolutely shocking purchase a electric motorbike for my sons birthday fully charged it to go out on it next day to find out battery only lasted 10 minutes so I emailed and live chat phoned but get no reply when they do reply they expect me to find a pallet or a box to return the bike to them for them to say I had a faulty charger so we have it back charge it again with the new charger to find the problem is still there but now I can’t get a reply I can’t get a refund they are absolutely disgusting do not purchase from this place !!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Stuart,
We’re really sorry to hear about your experience and understand how disappointing this must have been, especially with it being for your son’s birthday.
We’d like to reassure you that the delay in response was due to the Bank Holiday and weekend closure. As soon as we reopened, we responded to your query as quickly as possible.
We can also confirm that a collection has now been arranged for your order, and this will be processed as a refund once it has been returned to us.
We’re sorry again for the inconvenience caused and appreciate your patience while we worked to resolve this for you.
The RiiRoo Team
Antwort von RiiRoo
Thank you for your kind feedback, Nathan!
We’re really pleased to hear you found our team helpful — it means a lot to us. If you ever need anything else, we’re always here to help.
The RiiRoo Team.
Verry happy
Good communication got the part i needed definitely go to place for kids fun
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your kind words, Carl! We're really pleased to hear you found the part you needed and had a great experience with our communication. It’s fantastic to know you see us as a go-to place for kids’ fun — that’s exactly what we aim for.
We appreciate your support and hope to see you again soon!
The RiiRoo Team
Very good customer service highly recommend
I like this place will be back soon
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your kind review, Daniel.
We’re really pleased to hear you had a positive experience with our customer service. It means a lot to us that you’d recommend us and plan to return.
We look forward to seeing you again soon.
The RiiRoo Team
Sold a faulty 24V Digger and no support from Riiroo
For Christmas 2024 I purchased in good faith a 24V Digger for my grandson. By January 2025 it was proving to be faulty. Since that time, with last email just sent today, I have pleaded with two staff members for the replacement part. Initially we asked a full replacement of the 24V but told the warranty had already expired with 3 months. Endless emails have been sent to a Leah and Kayleigh, when finally in October they agreed to send the correct part, telling me it would be with me within 8-10weeks. Despite more emails and false promises we are still awaiting the part. This item was purchased in good faith and so disappointing to have to deal with a totally disingenuous company that is primarily selling to children.
I went on Trust pilot before purchasing and I can only assume it family and friends leaving positive reviews as my experience has been nothing short of shocking
1. April 2026
Bewertung ohne vorherige Einladung
Great motorbike
Quick delivery, and great customer service. The motorbike is easy to put together and you get plenty of running time. A good size and will last years, my little one plays on it daily
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you so much for your lovely review, Stacey.
We’re really pleased to hear that you’re happy with the motorbike and that it was easy to assemble. It’s great to know your little one is enjoying it every day — that’s exactly what we love to hear.
We truly appreciate your kind words about our delivery and customer service as well.
The RiiRoo Team
Amazing place
Amazing place
Best toys
Very satisfied
Travelled far and was very happy how I was treated by staff and it’s a brilliant family run buisness
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your kind review, Muhammed.
We’re so pleased to hear that you had a great experience with us and that the journey was worthwhile. It means a lot to know you felt well looked after by our team.
We really appreciate your support and hope you enjoy your purchase.
The RiiRoo Team
Pleased I chose Riiroo
I am so glad I purchased my grandson's vehicle from Riiroo. I have had a little communication with them since my purchase, and they could not have been more helpful. It's often a worry when you buy online, that as soon as the product is delivered, that the supplier will be impossible to communicate with, and will have lost all interest in you. Not so with Riiroo, they quickly answer my emails with good advice and lots of help. I would thoroughly recommend Riiroo for their product quality and also their after-sales service.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hi Tim,
Thank you so much for your kind words and for choosing RiiRoo for your grandson’s vehicle.
We’re really pleased to hear that you’ve had a positive experience not only with the product but also with our after-sales support. We always aim to be there for our customers every step of the way, so it’s great to know our team has been helpful and responsive.
Your recommendation truly means a lot to us, and we hope your grandson is having a fantastic time with his new vehicle.
The RiiRoo Team
Outstanding Customer Service
This company has got to be to best customer service I have ever received, not only is the quality of the product 5* but the customer service was incredible. I had a small issue with the battery and when I reached out to Rii Roo they gave there full apologies and sent us another battery FREE of charge. We have now had the product (Quad) 3 years and it is still working well. While my little girl rode the quad to the park the handle snapped off completely when turning it. I reached out to the company as she was devasted that she wouldnt be able to ride it again, and I asked if it is availible to purchase the handle bar part or would it be under warrenty?. Always such a quick response you shared with me you was so sorry it had broken and my girl was upset, while it is not covered under warrenty , under the circumstances you are ordering this part in and will have it delivered FREE OF CHARGE. I am a single mum and the cost of living even though I work full time would not have been able to but a new quad, I letterally cried when I received the emailing stating the kind gesture from yourselves, my little girl was sooo made up I cannot thank you enough, as well as promote your company to friends that have children because the outstanding customer service I have ever come accross. We are forever thankful
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you so much for your incredibly kind words — this truly means a lot to us.
We’re so pleased to hear that your little girl is still enjoying her quad after all this time, and that we were able to help get her back up and running again. We completely understand how upsetting it can be when something breaks, especially when it’s something they love so much, so we’re really glad we could step in and assist.
Your support and recommendation genuinely mean the world to us, and we’re so grateful you took the time to share your experience.
The RiiRoo Team
Amazing Customer Service from Ella.
Amazing Customer Service from Ella.
Bought one of the Audi TT a while ago and it's been a great toy and great build.
Wanted to pass it on to my nephew, so contacted them for a new number plate and Ella sorted this out for me within 5 minues!
Cannot fault this service and it's so refreshing to chat with a real person!
Thanks Ella!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your wonderful feedback — we really appreciate you taking the time to share your experience.
It’s great to hear that you’ve been happy with the Audi TT and that it’s now being passed on — what a lovely gesture. We’re also so pleased Ella was able to help you quickly and make the process nice and easy.
Your kind words mean a lot to us, and we’re glad we could provide a positive experience.
The RiiRoo Team
Really happy with my experience…
Really happy with my experience overall. There was a bit of squeaky bum time towards the end getting everything sorted, but the team handled it well and made sure it all came together in time.
A big thank you to Honey in particular, she was brilliant throughout and kept everything on track. Credit to the management as well for stepping in and getting it resolved properly.
Managed to get the tractor just in time for when I needed it, which made all the difference.
I’d definitely recommend paying extra to have it built for you. It saves time, avoids any hassle, and you know it’s done right.
Overall, great service and I’d happily recommend.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello,
Thank you so much for your kind and detailed feedback. We’re really pleased to hear that everything came together in time and that the tractor arrived just when you needed it.
We completely understand those last-minute moments can feel a bit tense, so it’s great to know the team were able to step in and get everything sorted smoothly. Honey will be especially delighted to hear your kind words – we’ll be sure to pass this on to her, along with your appreciation for the wider team.
We also appreciate your recommendation regarding our build service. It’s something we offer to make things as easy and hassle-free as possible, so it’s great to hear it made a difference.
Thank you again for your recommendation – it really means a lot to us.
The RiiRoo Team
Great fun quad and great customer service
We bought our son a quad 110 One Quad for Xmas. He had an amazing time but due to a few issues we needed it fixed. Now you could argue this should be a 3 Star, but I know life is not without problems and how a business deals with them is the acid test. They have been frankly amazing and im looking forward to its return and my son to have more adventures. Thank Riiroo
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
We completely understand that things don’t always go perfectly, but it means a lot to hear that you felt supported throughout. We’re so pleased we could help get everything sorted, and we hope your son has many more great adventures ahead once it’s back.
Thanks again for your support.
The RiiRoo Team
Great Customer Service
Prompt delivery. Had an issue with the battery however a replacement was sent immediately free of charge. The customer service team were very helpful and efficient to respond
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Hollie,
Thank you so much for your kind review.
We’re really pleased to hear that you were happy with the delivery and that our team could quickly resolve the issue for you. It’s great to know you found our customer service helpful and efficient.
We truly appreciate your feedback and support.
The RiiRoo Team.
Friendly team
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Artiom,
Thank you for your review. We're really pleased to hear you found our team friendly.
We appreciate your support and hope you enjoy your experience with us.
The RiiRoo Team.
Brilliant
Brilliant, impressive service very friendly people would definitely use again
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Hello Ross,
Thank you very much for your kind review. We're really pleased to hear you found the service friendly and impressive. It means a lot to our team to know you’d happily use us again.
We hope to see you again in the future.
The RiiRoo Team.
Antwort von RiiRoo
Hello Richard,
Thank you for your review. We're really pleased to hear that you’re happy with both the product and the service.
We appreciate your support and hope you enjoy your purchase.
The RiiRoo Team.
Antwort von RiiRoo
Hello Lauren,
Thank you for your lovely review. We're really pleased to hear you found our team helpful and that you had a good experience with us.
We truly appreciate your support.
The RiiRoo Team.
Our son has enjoyed his electric bike…
Our son has enjoyed his electric bike for over 2 years now, the customer service is brilliant and the price was so worth it!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von RiiRoo
Thank you for your lovely review, Ellie! We’re so pleased to hear your son has been enjoying his electric bike for over two years. It’s great to know you’re happy with the customer service and that you feel it was worth the price.
The RiiRoo Team.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.