ReproMed Ireland Bewertungen 64

TrustScore 1.5 von 5

1.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I wish I had never dealt with them. To them, you're just a wallet, not a human. Very poor service quality. No transparency. Poor communication. Please read other reviews before considering Reprome... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Stay clear and go somewhere that you are not treated with the one size fits all package. We did 2 round with Repromed Galway. 1st one public funded and 2nd round private. I have t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Disappointing service from Repromed. We signed up for their egg donation programme and paid up front (which was the best part of €10k) 8 months ago and have barely heard a thing from them except for... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Such a bad clinic. You literally feel like you are on a conveyor belt, being on assed from person to person over a message portal. No co- ordination, no information or guidance, no empathetic or human... Mehr ansehen

Unternehmensdetails

  1. Kinderwunschklinik
  2. Zentrum für Familienplanung
  3. Arzt für Kinderwunschbehandlung
  4. Klinik für Reproduktionsmedizin

Vom Unternehmen geschrieben

At ReproMed, we believe fertility care should be accessible to everyone. With over 30 years of experience, we provide expert, inclusive, and compassionate treatment, using the latest advancements in fertility technology. Whether you're starting your journey or exploring options like egg freezing, IVF, or donor treatments, we're here to support you every step of the way. More babies, more families, more dreams fulfilled.


Kontaktinformationen

1.5

Ungenügend

TrustScore 1.5 von 5

64 Bewertungen

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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

So far I have had a very positive…

So far I have had a very positive experience with the Repromed clinic, both in Drogheda and Dublin. Everyone on the staff we have encountered from reception to nurses to doctors have made us feel comfortable, listened to, heard, calm and relaxed as can be. We are very happy with our choice of clinic and have built a trust with them as we go through our IVF journey.

25. Juni 2021
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Antwort von ReproMed Ireland

Thanks for the review. We appreciate your feedback hugely.

Bewertet mit 2 von 5 Sternen

Stressful and traumatic

I was so excited to start this journey with Repromed but the level if "care" received turned this into an extremely stressful, traumatic experience. Had so change from Galway to Dublin as I was not being heard in Galway at all, but the experience in Dublin was only marginally better. I wish I had not minded the vhi grant and gone to another clinic. Now no longer sure whether to go ahead at all.

24. Juni 2021
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Antwort von ReproMed Ireland

Hi Stephanie. Thank you for the review. I hope you've spoken to your care team and expressed the specifics of your concerns. If you need to speak to someone you can email hello@repromed.ie and I can arrange this for you. Apologies and I hope you journey with us improves.

Bewertet mit 5 von 5 Sternen

From first consultant we were impressed…

From first consultancy we were impressed with level of knowledge and care we received. Patient portal is excellent for keeping a record of all correspondence to check back on if any doubt. Team always responsive to queries.

24. Juni 2021
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Antwort von ReproMed Ireland

Thanks Aisling. Great feedback. Much appreciated.

Bewertet mit 5 von 5 Sternen

The best choice for us

The best choice for us. We got the warm friendly feeling I was hoping for the minute we arrived and all the staff members couldn't have been nicer. So happy we choose repromed 😊

23. Juni 2021
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Antwort von ReproMed Ireland

Amazing Evelyn. Thank you. Have a good day!

Bewertet mit 3 von 5 Sternen

I just went through my first ICSI…

I just went through my first ICSI treatment in Dublin which started incredibly well however it has failed. Most people are terribly nice but services could be hid and miss. I find it hard to connect with my doctor. I would expect a bit more insights on the process of my treatment but doctor advised that the nurses are going to give me the more info or leaflets will be uploaded on the portal so I can read it myself. I felt if she had little interest. Online video appointments are not helping either but it’s a standard practice with Covid restrictions. Nurses are very nice and polite but sometimes you feel like you been rushed in and out from the room without a chance to ask questions. All necessary information and documentation is uploaded on the portal which is really very handy, however sometimes I wish someone will just ask me am I alright. Some blood test results weren’t uploaded on the web and there was no update from the nurses or the doctor. I’m ready to start my second cycle of ICSI but considering moving elsewhere.
Also I would recommend to avoid Drogheda if possible.

23. Juni 2021
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Antwort von ReproMed Ireland

Thanks for the review. We are sorry that some aspects of your journey did not meet expectations. I would urge you to raise your concerns with you team before you consider moving. It certainly is not our intention to make patients feel rushed, sometimes in the current circumstance we need to minimise time spent in the clinic however this should not be at the expense or your experience.

Bewertet mit 5 von 5 Sternen

Supportive team

Repromed help to do appointments around your work commitments which has been great for my husband and I. Haven't had any issues to date and still dealing with Repromed Dublin for DE programme. At the moment can't fault them so far. All staff very polite and courteous so far. Always supportive throughout.

23. Juni 2021
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Antwort von ReproMed Ireland

Thank you Laoise. I'll pass this to the team.

Bewertet mit 5 von 5 Sternen

Exceptional

So myself and my husband just had our first successful round of IVF with Repromed in Dundrum. Regardless of the result, I found all the staff in the clinic to be so reliable and friendly. If we had any questions, we got a reply straight away which made the whole process so much easier. I would definitely recommend Repromed. Couldn’t fault them in any way. I also found our Dr. amazing.

23. Juni 2021
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Antwort von ReproMed Ireland

Thanks Miriam. Much appreciated.

Bewertet mit 1 von 5 Sternen

All about money

I felt like the main aim of ReproMed was to get me to spend more money. I was given conflicting information when I questioned certain things and didn't feel that patient interest was at the forefront. I didn't continue treatment and would not recommend them.

23. Juni 2021
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Antwort von ReproMed Ireland

Sorry to hear that Rebecca. Our mission is to be a great place to work and a great place to be a patient. We try to live up to that every day. In this case that didn't pan out for you and I will pass along the feedback. Thank you again for your time.

Bewertet mit 1 von 5 Sternen

Lack of consistent information.

Lack of consistent information regarding medication which to me is the cornerstone of effective results and success extremely disappointing. I was told I had to be picked up 2 hours after treatment on the day of egg retrieval so of course I arranged this. An hour after treatment the nurse told me I was ready to go after being told two hours and making arrangements based on two hours. Kept coming back and asking if my lift was here making me feel very uncomfortable. Usually left waiting for appointments without being told on arrival that there was a delay. General lack of communication. The portal system is not efficient and its frustrating for a process that is contingent on timing that they do not offer a 24 hour service and weekend appointments. Very impersonal and disappointing overall would certainly not recommend.

23. Juni 2021
Bewertet mit 2 von 5 Sternen

Would not recommend

Have been a patient with Repromed the last 2 years. Their patient care has deteriorated significantly in that time.
The nurses are great and very supportive but the doctors and administration staff just see you as a way of making money.
They really couldn’t care less. It’s a very emotional journey and there is next to no compassion, support or flexibility when trying to accommodate patients.
The last conversation I had with the doctor left me feeling very upset and questioning should I even bother going through with another treatment.
Would not recommend Repromed to another couple.
*We had 1 failed IVF. 1 successful FET and 1 failed FET.
Best of luck to everyone trying to conceive.

23. Juni 2021
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Antwort von ReproMed Ireland

Sorry to hear about your experience. I can assure you that our team really don't view our patients as means to make money and we are disappointed you felt like that. Was there anything in particular that made you feel that way? Our mission is to be a great place to work and a great place to be a patient. Honestly we do try to live up to that every day. If you were confused by your last call we can arrange for another member of the team to get in touch. Just let us know. Have a good day and thank yo again for the feedback.

Bewertet mit 5 von 5 Sternen

Positive

Very helpful clinic. Nice staff, easy to
Access.

23. Juni 2021
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Antwort von ReproMed Ireland

Thank you Gillian.

Bewertet mit 2 von 5 Sternen

Delays with service

Feel mislead about wait times and offered no reassurances of when to expect to start (3 months after paying I was told I'd be waiting another "few months", currently 4 months since paying and still none the wiser). Very disappointed with their lack of "patient" care.

23. Juni 2021
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Antwort von ReproMed Ireland

Hi Sue. We're sorry to hear about the delay. I presume this is a Donor Egg concern. It is absolutely very frustrating for you. The pandemic has slowed the search for donors in a way we could not have imagined previously. I hope our coordinator has been in touch and your wait will not be much longer.

Bewertet mit 1 von 5 Sternen

First Experience

Was my first time going down this Journey and found the entire process very tough. Felt that I was just an number and the entire process very impersonal.

23. Juni 2021
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Antwort von ReproMed Ireland

Hi Caroline. Thanks for the feedback. We are really sorry to hear that. We do work hard to make sure this is not the case at ReproMed. I would be interested if you could share some specifics or points that could help us improve?

Bewertet mit 1 von 5 Sternen

Disappointing

Disappointing service from Repromed. We signed up for their egg donation programme and paid up front (which was the best part of €10k) 8 months ago and have barely heard a thing from them except for apologies via a portal having not sourced a donor for us. I feel our expectations weren’t managed fairly as when signing up we were advised that we should have a donor within 60 days, max 120 days - this time has since passed. I have not spoken to a doctor since our initial consultation.
I cannot comment on anything else because even though they have our money they have not done anything else for us.
I’m giving 1 star because when we visited the clinic the nursing staff were lovely. Otherwise it would probably be none because I have nothing to comment on.

23. Juni 2021
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Antwort von ReproMed Ireland

Hi Yvonne. Thanks for the feedback and we understand your frustrations. Our partners in Finland use a voluntary programme to search for donors and as they need to share your characteristics, be tested and approved this can take a long time, sometimes beyond the expected waiting period. The pandemic has also impacted time frames as people have been unable or unwilling to partake in programmes thus creating delays. Apologies that we haven't met your expectations. We are working hard to ensure that we improve this.

Bewertet mit 5 von 5 Sternen

Our IVF Experience

We were struggling to conceive for 3 years. I made an appointment with Repromed and after my first consultation it was decided we would need to go down the IVF route. Although this was very daunting for us, everything was explained thoroughly by the team and any questions we had, were answered within a few hours on the portal. We started IVF in January 2021 and it was advised after our egg collection to do a frozen cycle (FET). Again, everything was explained why this was need. After one FET cycle round, we found out in March we were expecting a baby the end of November 2021. It was a difficult and overwhelming journey but with the help of the Repromed team, we are so overjoyed and grateful that IVF worked first time for us. Thanks so much to everyone in Repromed Dundrum who helped us on this journey. We are so excited for this next chapter in our life.

23. Juni 2021
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Antwort von ReproMed Ireland

Amazing Claire. Congratulations! Thank you so much. Will share this with the team.

Bewertet mit 1 von 5 Sternen

Change of doctors without patient’s…

Change of doctors without patient’s consent or notice. Trapped and feeling forced into procedure with doctor that you know nothing of.
Embryo grading different to other clinics and little information given to patients in this regard (unless specifically requested in writing).

Repromed is currently dealing with my concerns. I will update if/when resolution is reached.

Nursing staff is polite and helpful however appointments are a little rushed.

23. Juni 2021
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Antwort von ReproMed Ireland

Thanks for the feedback. We're sorry to hear about your concerns and hopefully our team can address them successfully. Please do let us know how you get on.

Bewertet mit 4 von 5 Sternen

Fantastic team in Kilkenny and Dublin

Fantastic team in Kilkenny and Dublin . I always felt number 1 priority in their care.
Hated the way patient portal was only Monday-Friday . Lastly , best of luck to everyone on their journey , may each of us be blessed with the gift of parenthood .x

23. Juni 2021
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Antwort von ReproMed Ireland

Hugely appreciate your kind words Bridget.

Bewertet mit 5 von 5 Sternen

The care that has been shown to me by…

The care that has been shown to me by the Repromed Team over the years has been brilliant. We are currently expecting our first child and without the care and support of the team of great nurses, embryologists and doctors it would not have been possible.

Thank you so much X

23. Juni 2021
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Antwort von ReproMed Ireland

Thanks Fidelma. Very grateful for your kind comments.

Bewertet mit 3 von 5 Sternen

Portal communication

New to IVF so I found the lack of real communication hard, all communication with Repromed is done via portal which I found very hard and frustrating to deal with, some communications came across like there was an assumed level of understanding which I didn't have, when it's so new and you are so worried you'd do something wrong and ruin a cycle, the portal just doesn't always work in my opinion. Everyone is so lovely and helpful when you do get to talk to them face to face at appointments - if there was more direct contact it would be better

23. Juni 2021
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Antwort von ReproMed Ireland

Thank you Lena. We fully understand your concerns regarding the portal and its use. We are working to ensure that our team recognise the right moment for a portal message and the right moment for a call. Thanks again.

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