I have ordered a few skips and have always received good customer service. The skips were always delivered and collected on time.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great communication, clear guidelines of what could and couldn't be included in the skip, really easy to book and the lady on the phone was really helpful in aiding us decide what size skip we would r... Mehr ansehen
That the worst buissnes experience i had so far. How could took money delivery materials 24 hours later and tipping in the middle the road instead as per order put in side by the grab lorry. Avoid d... Mehr ansehen
Efficient service, initial call were helpful explained how everything worked. All sorted in minutes. After reviewing my waste again called to asked for a 8 yard skip. After a minute or so they cam... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
REM Waste is a waste management company that manages your skip hire and grab hire waste needs. We cover the whole of the UK and predominantly service the commercial and construction market. We can provide you with an effective solution to dispose of your waste while saving you money on projects. Get in touch today to find out more out how our service can help you.
Kontaktinformationen
Third Floor 207 Regents Street, W1B 3HH, London, Vereinigtes Königreich
- 08008085475
- feedback@remwaste.com
- remwaste.com
4.4
Hervorragend
1202 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent service
Excellent service. The skip was delivered and collected on time, the driver was friendly and helpful, and the whole process was quick and hassle-free. Will definitely use again
24. Juni 2026
Bewertung ohne vorherige Einladung
Hassle free
The booking process for delivery and collection was easy, and it was nice to speak to a person every time I had a query. Would use the service again without hesitation.
12. Mai 2026
Bewertung ohne vorherige Einladung
Excellent service from start to finish
Excellent service from start to finish
26. Mai 2026
Bewertung ohne vorherige Einladung
Excellent service
Excellent service, the skip was delivered on time and collected promptly.
19. Mai 2026
Bewertung ohne vorherige Einladung
Very easy, at every stage
Very easy to book via a telephone call. We sent photos of where to leave the skip. Delivery was prompt and exactly to the spot we wanted. Collection was on time and very straightforward. Everyone was very helpful, at every stage, from initial inquiry, to booking, to fulfilment.
7. Mai 2026
Bewertung ohne vorherige Einladung
This is a broker of skips and not the service provider
This is a broker of skips and not the skip operator. I ended up paying more than double (£580 instead of £280) - it felt bad when I say the prices of the real operator online. Invest a bit more and search for the real operators; you'll end up paying much less.
Besides, as a broker of skips, the service was decent.
6. Mai 2026
Efficient Very efficient on the phone sorted out…
Very efficient on the phone sorted out very quickly
12. Mai 2026
Misleading and theft
I was mislead about price and when I cancelled when I found out I was mislead and ask for refund they said no problem after abit of to and fro but we came to an agreement for a full refund but nxt day they didnt give me a full refund. Update they sent me an invoice where it states no full refund only part of it was refunded.
5. Mai 2026
Antwort von Remwaste
Hi,
Thanks for getting in touch and sorry you're unhappy.
Just to clarify on the refund. You might have heard our agent say they will process it on our end, next day — once we process it on our side, card refunds typically take 3–5 working days to clear back into your account, depending on your bank's processing times. They don't appear next day, and unfortunately that part is out of our hands once the funds have left our system.
If it hasn't landed after 5 working days, please email us with your order reference and we'll investigate immediately.
Kind regards,
REM Waste
Good Experience
Very pleased. After a first hesitation I came back to REMwaste who advised me , answered all my questions and dealt with me courteously.
Everything explained well and in detail.
2. Mai 2026
Antwort von Remwaste
Hi Lorraine,
thank you so much for coming back to us and for taking the time to leave such a kind review. It's lovely to hear that the team answered everything clearly and made the process feel straightforward — that's exactly what we aim for. I'll pass your feedback on to the office; it'll genuinely make their day. Whenever you've got another project on the horizon, we'd love to help again.
— The REM Waste Team
Good service
Quick, accurate and easy communication. Good delivery and pick up process. Professional staff at all stages of the process.
6. April 2026
Bewertung ohne vorherige Einladung
Do not use
What ever you do, do not use these cowboys. They say one thing, take your money, then tell you "5pm on Monday still counts as Monday". I wouldn't care, but the bloke who delivered the last skip - from a completely different company - was great, unless like these shysters
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Remwaste
Hi Nigel,
Sorry the timing didn't land where you were hoping.
For context: our standard delivery is an all-day time slot — i.e. any time during working hours on the agreed day. We always try to accommodate AM or PM preferences where we can, but specific times aren't guaranteed and that's set out at booking.
If something else went wrong on the day, please share your booking reference and we'll look into it properly.
Kind regards,
REM Waste
Large company uses local skip suppliers but can't control what they supply
I phoned a local number and it rerouted to REM based in London. I prefer transparency. I ordered a 6 yd skip with a drop door. This wasn't the cheapest quote, but they stated they could supply one in a week's time. I duly waited but the company they used Watts scrap metal turned up with a skip without the drop door saying they didn't have one. I had to chase for a refund which I received, the difference in price for a standard skip. For the delay of a week I was given £12, which given it was more expensive than others I was not impresssed with. To be fair they did arrange a prompt collection.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Remwaste
Hello,
Thank you for taking the time to share such a detailed account, I'm sorry the experience didn't live up to what you were quoted. Ordering a specific skip and receiving a different one isn't the standard we want any customer to have, and I can understand why the goodwill offered didn't feel proportionate to the inconvenience.
We do sometimes work with a network of local suppliers to give the best coverage to our customers, but that doesn't change our responsibility for what's delivered on the day. We'd genuinely like to look at this again properly. Please could you email customerservice@remwaste.com with your booking details so we can review what happened end-to-end and see what more we can do? Thanks again for the honest feedback — it's the only way we improve.
— The REM Waste Team
Very professional and efficient…
Very professional and efficient service. Would definitely use again.
15. April 2026
Antwort von Remwaste
Thank you for your kind feedback. We’re pleased to hear you found our service professional and efficient. We really appreciate your support and would be delighted to help again in the future
Very helpfull no probs at all.
14. April 2026
Antwort von Remwaste
Thank you for your feedback. We’re pleased to hear everything was helpful and hassle-free. We really appreciate your support.
Efficient and helpful service, much appreciated.
I found ordering the skip simple and straightforward and your agent very efficient.
On the day the skip came on. time and the driver was most helpful and friendly and gave us advice on the loading of the skip.
7. April 2026
Antwort von Remwaste
Thank you for your kind feedback. We’re pleased to hear ordering was simple, the skip arrived on time, and our team was efficient and helpful throughout. We really appreciate your support.
Teresa was really helpful and guided me…
Teresa was really helpful and guided me through the process. And super pleasant phone manner.
13. April 2026
Antwort von Remwaste
Hi Marine,
Thank you for your kind feedback. We’re so pleased to hear that Teresa was really helpful and guided you through the process, and that her pleasant manner on the phone made a positive impression. We’ll be sure to pass your comments on to her. We really appreciate your support.
very perlite on phone sorted permit…
very perlite on phone sorted permit out x delivering Thursday very good service
10. April 2026
Antwort von Remwaste
Thank you for your feedback. We’re pleased to hear our team was polite and helpful on the phone, and that we could get the permit sorted for your Thursday delivery. We really appreciate your support and are glad you were happy with the service.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.