Great communication, clear guidelines of what could and couldn't be included in the skip, really easy to book and the lady on the phone was really helpful in aiding us decide what size skip we would r... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have ordered a few skips and have always received good customer service. The skips were always delivered and collected on time.
That the worst buissnes experience i had so far. How could took money delivery materials 24 hours later and tipping in the middle the road instead as per order put in side by the grab lorry. Avoid d... Mehr ansehen
Efficient service, initial call were helpful explained how everything worked. All sorted in minutes. After reviewing my waste again called to asked for a 8 yard skip. After a minute or so they cam... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
REM Waste is a waste management company that manages your skip hire and grab hire waste needs. We cover the whole of the UK and predominantly service the commercial and construction market. We can provide you with an effective solution to dispose of your waste while saving you money on projects. Get in touch today to find out more out how our service can help you.
Kontaktinformationen
Third Floor 207 Regents Street, W1B 3HH, London, Vereinigtes Königreich
- 08008085475
- feedback@remwaste.com
- remwaste.com
4.3
Hervorragend
1203 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent service
Excellent service. Good communication thought the hiring and pick up of the skip. Thank you
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Remwaste
Thanks so much for your kind words! We're really pleased to hear you received excellent service and that communication was spot on throughout the hire and collection of the skip. We really appreciate you taking the time to share your experience – if there’s anything else we can help with in the future, just give us a shout!
excellent service and good value
excellent service and good value
very nice lady on phone
29. April 2025
Antwort von Remwaste
Thanks so much for your lovely feedback! We’re really pleased to hear you received excellent service and found everything to be good value. It’s also great to know the lady you spoke to on the phone made a positive impression – we’ll be sure to pass that on to her. If there’s anything else we can help with, just give us a shout – we’re always happy to help!
Antwort von Remwaste
Thanks for your lovely feedback – great to know you found our colleague polite, helpful and clear. We’ll be sure to pass your comments on to the team!
Over priced for starters won’t be using…
Over priced for starters won’t be using again given a delivery time hasn’t arrived
Rang to find out where it is waited an age to get through to someone
Let’s see if it arrive by the new time
25. April 2025
Antwort von Remwaste
Sorry to hear about your experience – it’s certainly not the level of service we aim to provide. We appreciate your feedback regarding the pricing and delay, and we're currently looking into what happened with your delivery. We understand how frustrating it is to wait and then struggle to get through, and we’re working on improving both our response times and reliability. Hopefully your order arrives as promised, but if not, please do get back in touch so we can put things right.
very helpful and prompt service
25. April 2025
Antwort von Remwaste
Thanks ever so much for your kind words! We're really pleased to hear you found our service helpful and prompt – that's exactly what we aim for. If there's anything else you need, don’t hesitate to give us a shout.
Good and helpful service
The lady on the phone was really helpful and gave me all the information I needed. Also she confirmed they could deliver and the collect the skip on the requested days
22. April 2025
Antwort von Remwaste
Thanks so much for your kind words! We're glad to hear our team member was helpful and got everything sorted for you, including confirming the delivery and collection dates. If you need anything else, just let us know!
Speedy call back
Speedy call back. Informative. Able to supply what was needed to be delivered and collected.
22. April 2025
Antwort von Remwaste
Thank you so much for your kind feedback! We're really pleased to hear that you received a speedy call back and found the information helpful. It's great to know we were able to provide exactly what you needed, with delivery and collection all taken care of. If there's anything else we can help with in future, just give us a shout. We're always happy to help!
Excellent customer service
Excellent customer service - gentleman was really understanding and tried to be accommodating as much as possible given we have an Easter Weekend
19. April 2025
Antwort von Remwaste
Thank you for your lovely feedback! We’re so pleased to hear that you received excellent service. It’s great to know our team member was understanding and did all he could to accommodate you, especially over the busy Easter weekend. We really appreciate you taking the time to share your experience – it means a lot to us! If you need anything else in the future, don't hesitate to reach out. We’re here to help!
Theresa’s customer service was…
Theresa’s customer service was excellent! She communicated clearly, provided great clarification, and made the entire process quick and easy. Truly a pleasure to deal with. Highly recommend
16. April 2025
Antwort von Remwaste
Thank you so much for your kind words! We're thrilled to hear that Theresa provided you with such excellent service. Clear communication and a smooth experience are exactly what we strive for, and it’s wonderful to know she made that happen for you. We’ll be sure to pass along your praise—she’ll be so happy to hear it! Thanks again for the recommendation and for choosing us!
Very good very efficient and the…
Very good very efficient and the gentleman on the float phone it was very knowledgeable
15. April 2025
Antwort von Remwaste
Thank you so much for your lovely feedback! We're really pleased to hear that you found the service efficient and that our team member on the phone was knowledgeable and helpful. We’ll be sure to pass on your kind words to him – it’ll mean a lot. If there’s anything else we can assist with, just give us a call. We're always happy to help!
Antwort von Remwaste
Thank you for your kind words! We're so pleased to hear that you found the team friendly and helpful – that’s exactly what we strive for. If there’s anything else we can do for you, don’t hesitate to get in touch. We really appreciate your support!
Ive used REMwaste twice
Ive used REMwaste twice and on both occasions they where prompt and professional in their service and delivery/removal of the skip. I shall be happy to use them again when I need a skip.
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Remwaste
Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that you've had a positive experience with us on both occasions. Providing prompt and professional service is what we aim for, so it’s brilliant to know we’ve delivered on that. We truly appreciate your continued trust, and we’ll be here whenever you need us again!
Very quick and easy to make the booking…
Very quick and easy to make the booking and Charlene was extremely helpful and pleasant
3. April 2025
Antwort von Remwaste
Thank you so much for your lovely feedback! We're thrilled to hear that the booking process was quick and easy, and that Charlene was able to assist you so effectively. We’ll be sure to pass on your kind words to her – she’ll be delighted! If you need anything else in the future, don't hesitate to reach out. We’re here to help!
Antwort von Remwaste
We really appreciate your positive review! It’s fantastic to know that you found our service both accessible and of a high standard. We’re committed to providing excellent service every time, and it’s great to hear we’ve met your expectations. Thanks again for your support, and we look forward to serving you again soon!
I ill order my skip yesterday and tell…
I ill order my skip yesterday and tell him i need skip early in the morning they say to me yeah we can provide skip 9 o clock on job and i ill pay them £470 pound for 8 yard skip bt now 12 o clock amd still wating the skip and they say not sure what time this is their services never use again i thought if i didn’t pay i ill say cash is good for me i ill pay before for good deal bt they upset to me never ever use again and no one use my circles
1. April 2025
Antwort von Remwaste
We’re truly sorry to hear about the inconvenience you experienced with your skip delivery. We understand how frustrating it must be to have been waiting longer than expected, especially after agreeing on a specific time. Please accept our sincerest apologies for the delay and lack of communication. We take your concerns seriously and would love the chance to make things right. If you could reach out to us directly, we’ll investigate what went wrong and ensure this doesn’t happen again. Thank you for your feedback, and we hope to restore your trust in our services.
The person who answered the phone could…
The person who answered the phone could not have been more helpful and polite
1. April 2025
Antwort von Remwaste
Thank you for your kind words! We’re so pleased to hear that the person who answered the phone was able to assist you in a helpful and polite manner. Providing excellent customer service is something we value, and it’s great to know we’ve achieved that for you. If you need any further assistance, please don’t hesitate to contact us. We’re here to help!
Remwaste offers a professional and…
Remwaste offers a professional and efficient service, but my experience had mixed outcomes. While staff were helpful and skips were delivered on time, a lack of upfront information about restrictions led to issues. Cancelling within 30 minutes still resulted in a 25% fee, and the refund process was slow. Average experience overall.
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Remwaste
Thank you for your feedback. We're glad to hear the team were helpful and the skips arrived on time. Apologies for any confusion around the restrictions – we’ll work on providing clearer information in the future. We understand your frustration with the cancellation fee and the refund process, and we’ll aim to improve both going forward.
Arrived exactly as planned and picked…
Arrived exactly as planned and picked up on day that was arranged. Very happy with service
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Remwaste
Thank you for your lovely review! We’re thrilled to hear that everything arrived as planned and that the pickup went smoothly on the arranged day. It’s great to know you were happy with our service! If you ever need our help again in the future, don’t hesitate to get in touch.
Horrendous experience
Horrendous experience. This company is not genuine and the price hike is ludicrous. They are a broker and not a skip company as they might have you believe. They are not transparent with their pricing at all for non commercial customers and for what should be a £210 skip they charged £312 including VAT. Under trading standards they contravene two points yet refuse to accept the fact. Biggest advice would be to NOT use this company and find a local company as this is who they will use anyway. The companies they use are not aware of the price increase and certainly today were blamed by this company for their pricing increase yet when speaking to the local company they were displeased with this. STAY CLEAR
26. März 2025
Antwort von Remwaste
We're really sorry to hear about your negative experience and truly apologise for any frustration caused. We strive to provide clear and fair pricing to all our customers, and your comments are being taken on board to ensure we can improve moving forward. If you'd like to discuss this further or have any additional questions, please don't hesitate to get in touch directly. We genuinely appreciate your input.
Do as they promise
Do as they promise. Prompt delivery. Quick pick up. Friendly and easy to deal with. Always checking you are happy and keeping in touch.
27. März 2025
Antwort von Remwaste
Thank you so much for your kind words! We’re delighted to hear that you were happy with our service. We always strive to provide a smooth and efficient experience, and it's great to know we met your expectations. We look forward to working with you again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.