Rebag Bewertungen 644

Carolina provided exceptional customer service and patiently helped resolve my issue. She was professional, responsive, knowledgeable, and made the entire process smooth, stress-free, and highly satisfactory.

I had a snafu with a discount that was offered with a code. I called customer service,
& a person responded (!!!!). Knas facilitated a credit immediately. A miracle.

***READ READ***I had an extremely disappointing and stressful experience with Rebag and I want others to be very careful.

Everything started in December when I accepted an offer through their website to sell my brand-new limited edition Louis Vuitton bag. A few months later, they suddenly lowered the offer significantly, and I refused it immediately because it was unfair for such a beautiful and valuable bag.

After I declined the reduced offer, Rebag told me they would ship my bag back to me. I never received it.

I contacted FedEx and spoke with a supervisor who informed me that the box was damaged and empty, and that it had supposedly been returned to Rebag. What made this even more suspicious was that when I checked my Rebag account, it showed my bag as SOLD.

From that moment on, I dealt with endless emails and phone calls. Every time, there was another excuse. Rebag claimed they would open a claim with FedEx, but despite repeatedly asking for the claim number, claim date, or any proof, they never provided anything.

I personally contacted FedEx multiple times and was told no claim information could be found.

Instead of refunding me for my lost bag — worth over $3,000 — Rebag only offered store credit for around $2000! That makes absolutely no sense to me. They keep the money while forcing me to purchase something else from them. I did not want store credit. I wanted either MY BAG returned or a proper cash refund.

Unfortunately, the problems continued. I eventually used the credit toward another bag that was shipped from Japan through DHL Express. The tracking said the package was delivered and signed for, but I never signed anything and never received the bag.

I contacted DHL directly, and they later confirmed to me that I did NOT sign for the package. I even saved their message confirming this.

Again, Rebag claimed they would open a claim, but nothing was resolved.

At the end of all this, I lost:

My brand-new limited edition Louis Vuitton bag
The replacement bag I ordered
Over $3,000

This entire experience has been exhausting, frustrating, and unacceptable.

Please be careful before trusting Rebag with expensive luxury items.!!!!!!

I had questions about selling, and Latoya was super helpful. My bag was not deemed acceptable, but Latoya was great in communicating and helping with the process. Hope to try again in the future with other items I have.

Todas las gestiones en Rebag han sido una pesadilla, por fortuna el agente knas me ofreció una excelente atención al cliente y atendió mis problemas con la página gracias 🙏

I was having trouble receiving my Rebag purchase. I paid Fedex for a specific delivery window, but they did not deliver, with no update on the delivery. I worked with Latoya in customer service and she managed to get them to deliver my purchase two weeks from the original date. I am very appreciative of Latoya's assistance. I love my bag. It was in excellent condition as described. I am not happy with Fedex. I would encourage Rebag to stop using Fedex for delivery.

I have bought several bags through your website and numerous from FASHIONPHILE and The Real Real. I wanted to let you know of my impressions. I think that your service and pricing has been good. However, the presentation of the products gives the shopper the feeling like you’re a second tier resaler. If you go onto the other sites listed, they always have descriptions of the items (Hermes in particular) that include the names of the colors. On your website, frequently the colors will be just generalized. For instance, seeing a blue Hermes bag being called blue in the description feels like you aren’t even trying. I doubt Hermes has ever had a color named Bleu (Blue). Bleu Obscur, Bleu Orage, Bleu Zanzibar, etc. those are a few of the blues that I have bags in. Especially when you are selling such high end merchandise, I think being precise in the actual colors the item is conveys attention to detail. I would say the same about Hermes leathers. There’s a huge difference between Barenia, Box, Togo, Clemence, Chèvre etc. on your site, any and all of those would be called leather. It comes across like you either don’t know your inventory or that you just don’t care to put in the minimal extra effort to get the precise description. If I were to see two identical bags, one on your site and one on another, that were similar prices, I would probably go with the seller that looks like they know what they actually have.

Merchandise was in excellent condition

Great service. Easy to purchase. Authenticity included. Fast shipping. Will use them again.

Plenty of great options.
Seamless process and delivery

Carlos was SUPER FRIENDLY, INFORMATIVE AND HELPFUL! THIS WEBSITE IS REALLY GREAT TO DO BUSINESS WITH! THANX, NANCY S.

Do NOT let them sell your purse. I gave them a mint never used Chanel purse with dust bag, card, paperwork, and box all original. They told me it will sell for $3450.00, now they tell me it sold for $2600. I would have never sold it for that low. Do NOT give them anything! I learned my lesson the hard way.

I purchased a pair of Bottega sneakers listed as size a men's US 8. Upon receiving the sneakers, they sent an EU 39.5 which is the incorrect size. I immediately opened up an inquiry and submitted photo documentation. A week later, they are still giving me a hassle for a refund. Dishonest customer service, stay away HORRIBLE.

Latoya was amazing to work with! Super helpful answering all of my questions. I am a long time purchaser from Rebag and the experience has always been 10/10! I recommend to all of my friends and family!

Thank you, the process was easy and didn't take long time! Thank you.

The team was extremely responsive to me especially Knas. They answered my questions in a timely manner. I feel like the customer support has gotten a lot better.

The pictures were great and represented the bag well. It was easy to make the purchase and was shipped in great packaging. The condition was just as it was described as well! This was my 3rd purchase and I am as happy as can be!

I must say that the customer service that I have received from Rebag has been exceptional! I truly appreciate the help that I have received from Latoya specifically. She took the time out to help me with an issue that I had and it was resolved immediately. Such a great help! Definitely ask for her if you call or email Rebag, your issue will be taken care of.