ReAssure Bewertungen 

As an attorney dealing with my father’s policy I had concerns about providing sufficient I.D. for him. The person I spoke to was hugely helpful and set my mind at rest with alternative solutions to the problem.

Jamie was amazing!!! So helpful!!! 100 stars!✨

Spoke to Rollo Sheridan on the support team - he was extremely polite and addressed my issues without any fuss, straight to the point and gave me complete details of the issues I had, and how to go about resolving them.

Great customer service!
I Had my query dealt with first time. knowledge and professionalism.

Madison was very helpful and courteous. Highly satisfied with her service.

Micky was thorough, patient and extremely helpful and knowledgeable. A very refreshing change to experiences I have had in the past with other companies.
Thank you Micky

Answered my query succinctly and promptly

Quick and extremely helpful Georgia was marvellous 🤩

Rollo was very patient and helpful and led me through the steps to ask for a partial surrender on my policy.
Reassure is a professional company.

Excellent ,
Policy increase .
Zoe explained my options very satisfactory .

I was treated with respect and empathy. A very professional service with a human touch.

I had a list of problems with documentation from your back room admin team and they were listed accurately and it was agreed that they would be reported on to the right department.
So the service from the individual who answered the phone call was good and deserved the 5 stars, but the service from your admin team so far has not been good. I look forward to the response.

I made a call, had a range of questions relating to my pension pot. My call was answered very quickly. The call handler, Jenna, was very helpful. I informed her of how dyslexia impacts how I managed incoming information. Jenna patiently provided the most pertinent information needed today. Jenna also arranged an appointment with Pension Wise and emailed me information to follow up.
She did all of this with kindness, clarity, and reassurance.
I asked if I could leave feedback as I was very satisfied with the service I received today.

Update since my original review on 22 May 2026:

Unfortunately, the situation has only become more frustrating. Our original withdrawal request was submitted on 7 May. After chasing for an update, we were informed that our bank details could not be read from the documents provided. Despite being told that someone would contact us if there were any issues, nobody did. We only became aware of the problem because we proactively followed up ourselves.

What makes this even more confusing is that we have successfully made withdrawals from this investment on two previous occasions without any issues. The bank account details have not changed, and those withdrawals were processed smoothly, making the repeated requests for information and the ongoing delays difficult to understand.

On 20 May, we promptly re-sent the requested bank statement and were told the matter would be escalated. This escalation took a further five working days. Two days after the escalation period had passed, I contacted ReAssure again and was advised that the matter had been escalated. I subsequently discovered that this was not the case, meaning I had been given inaccurate information and had lost further time waiting for action that had not been taken.

I called again on 11 June and was told that I needed to confirm my bank details over the phone. What was particularly concerning was that neither of the employees I spoke with could explain why this information was required again when the documentation had already been resubmitted and reviewed. The request felt like yet another delay in a process that has already been unnecessarily prolonged.

I was then informed that the matter would once again be escalated by a team leader. However, despite repeated assurances, we have still received no confirmation, no meaningful update, and no clear explanation of what is causing these delays.

We are now more than a month on from our original request, and what should have been a straightforward withdrawal process has become an incredibly stressful experience. Every time I contact ReAssure, I receive a different answer from a different member of staff, with no ownership of the case and no sense of urgency.

You should not have to call a company every single day to ensure your request is being progressed. The lack of communication, accountability, and customer care throughout this process has been extremely disappointing and has significantly damaged my confidence in ReAssure. Had we not continually chased for updates ourselves, it appears that our request could have remained unresolved indefinitely.

He was polite knowledgeable and professional

Polite and dealt with my query effectively. Thank you

My call was to enquire about Surrendering our Policy and Rollo was extremely helpful in enabling us to do that.

Although I called in relation to an issue which Gareth had no experience of, his help, care and support was fantastic. Gareth went out of his way to investigate all my concerns, and fed back his findings in a courteous, good humoured and professional manner.

A nice, kind lady helped me with my problem and resolved all the issues that I had most efficiently.