ReAssure Bewertungen 33'157

Excellant prompt service… their assistant….Tyler, called back after a short wait whilst he finished another call and walked me through the process of completing my submission for a withdrawal. Gold level service, what more can be said👍👍

Absolutely disgusting service.
I have been trying to get appropriate documentation to withdraw my pension for over a month. You phone, the person says they will send forms through after the phone call, then nothing happens. When you call back the next day, they say that they tried and emails failed, they tried to call, and calls failed. Seriously, come on.
They are sitting with my pension money, which has matured, and I am unable to access it. If I don't get a resolution within 24 hours, I am going through to the Pension Onbudsman. As what they are doing, is essentially fraud.

She was very helpful answering all question

I sent a letter, recorded delivery, (19 Feb) asking for the 25% tax free portion of my work-place pension to the ReAssure Telford branch.

After a month (2 Apr) I received a standard letter telling me how much was in my pension.

After another month (22 Apr) I received another letter saying, “We can confirm that your recent request has been escalated within our transfer team and we aim to give an update soon.”

After another month (19 May) I received another letter telling me I needed to contact their Romford branch. (I sent my original letter from 19 Feb, recorded delivery on 25 May, to the Romford branch.)

It’s now nearly June.

It took me an hour online and then a 13 day wait to get money from my Prudential pension.

I transferred funds (large amount) in February 2026 Reassure claim to have the funds but cannot give me any explanation as to why the funds are not in my account. I have been waiting 3 months now and absolutely nothing I have rang, written, emailed but the funds are still not in my account.. I have been advised to go legal to resolve the matter…. Bloody Nightmare.

Hi, Zach was excellent. Starting with the call that was picked up after a few rings; we went through security Ok. I then explained as to what I was looking to do re: my pension, he went through my options and passed me onto a second colleague to carry out the transaction which was carried out efficiently and professionally. All told good experience, total elapsed time 15 minutes.

Having picked Reassure up for an error that they made in June 2025; in attempting to resolve the error, the company has compounded the error and the solution confirmation paperwork has DOUBLED the investment value!

Gail at reassure was very patient and understanding

Very helpful

Well what can I say still waiting for my pension after my last review was informed by reassured that my claim would be top priority.that was 15th may well if that's top priority I'd hate to see if they was on top speed . still not happy use another pension company don't use reassure.

Liam was extremely helpful and sorted tge query i had the same day. Thank you

Very helpful, friend and professional

Emily was courteous and didn't rush me. She set out exactly what I needed, and instructed me to call Pension Wise, informing me that they had no telephone appointments until July. Very useful

My phone call was answered within a couple of rings, no waiting for ages in a queue. My questions were easily answered and my details updated. Great service.

Constructive and informative of the facts.

every time i rang i got different wrong advise the told me i failed security on retirement age when i answered the question correctly, you told me you had no address for me when you had one on fill, totally incompetent & patronising with no understanding of customer service

Very helpful, I received the information I required, it was delivered in a clear manner

Very friendly and competent at his job. Listened well and communicated very clear. Recognised what he needed to forward to another team and was very clear throughout the whole conversation. Great customer service.

Fund switches have to be completed via a wet signature on paper. It's like being back in 1999.

Reassure - don't invest with them, they will make it a difficult as possible for you to get your money out.
Most complained about company in the financial investments and pensions industry.